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  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @headbanger866 Hello and apologies for the aggravations caused by the bugs you've encountered within Assassin's Creed Valhalla. For this particular bug, would you be able to send over a short YouTube video link showing at which part you're getting stuck in "Clues and Riddles" please? If possible, please also include the moment the mask disappears in this clip.

    Official Response
  • headbanger866
    Original poster 20 posts

    @ubiexcellent
    Hi, i am one of your older gamers, and I'm not that computer literate. So i am not sure how to go about sending a video, but i will say the mask disappears when i go into the water to look at the clue there on the statue at the back of the druids hut. and when i come out the water it has gone. Thanks for replying.

  • headbanger866
    Original poster 20 posts

    @headbanger866
    I just thought i would add that i am not going to continue to play Valhalla until it is fixed. Because i cannot complete the game until that is done. I have plenty of other games to be going on with until then.

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @headbanger866 No worries at all, thank you for the reply. Have you successfully interacted with the statue at the back of Halewyn's hut? If so, what happens when you try to put the mask back on before speaking with Halewyn?

    Official Response
  • headbanger866
    Original poster 20 posts

    @ubiexcellent
    Thanks for replying, i have now completed the quest, but now i cannot remove the disguise. Another question, is the disguise supposed to appear in your inventory so you can change it manually? Because it doesn't appear in my inventory.

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @headbanger866 Please try going into a restricted city/town, then put the cloak on before taking it off again. Upon putting the cloak on again, this should be resolved, but please let me know if this is not the case for you.

    Official Response
  • headbanger866
    Original poster 20 posts

    @ubiexcellent
    How can i put it on or take it off if it doesn't appear in my inventory?

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @headbanger866 This should be an option that's available to you while using the Quick Action Wheel. Please let me know if you do not see this as a possible action to complete!

    Official Response
  • headbanger866
    Original poster 20 posts

    @ubiexcellent
    Thanks for the reply, it worked as soon as i went back to my settlement, i used the quick action wheel to put the cloak on then to take it off. And the disguise was gone.

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @headbanger866 That's fantastic news! Thank you so much for following back up with me to let me know this resolved the issue for you. 😊

    Official Response

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