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  • UltimateZane
    Original poster 3 posts

    During the River Raid on River Exe, the game will pause and begin loading, but ultimately crashes. This happens when approaching the Eastern part of the map.

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  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @ultimatezane Hey there! To begin troubleshooting this crashing error you're facing on your Xbox Series X|S during the River Raid, please complete these steps, then let us know what the results are.

    Official Response
  • thalunatik
    2 posts

    @ultimatezane Same thing happening to me. The initial load time to load the River Exe raid after talking to the NPC seems unusually long, and I initially thought it was going to crash there. It ultimately loads and I can go on to successfully raid the farm for rations though.

    However, when I approach the military fort next, the game freezes up and does the loading symbol for a minute or so, then crashes to Home. Happened twice in a row now, same behavior both times.

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @thalunatik I'm sorry to hear this crashing issue has affected your gameplay as well. Have you completed the troubleshooting steps I posted above yet? These tend to resolve similar performance issues, but if they don't, definitely let us know!

    Official Response
  • UltimateZane
    Original poster 3 posts

    @ubiexcellent Power cycling my console appeared to work, but it only bought me a bit more time. I was able to visit several locations before it crashed unexpectedly. Since then, power cycling has not helped and I am back to my first experience with crashing.

  • Ubi-Mark.
    Ubisoft Support Staff 1749 posts

    Thank you for the update, @ultimatezane. I'm really sorry to hear that the steps provided no longer prevent crashes.

    In this case, can you please reinstall your game? It will help you to eliminate any software conflicts, such as, data corruption that can lead to crashes and any other issues.

    Many thanks and if you have any additional questions, please let us know.

    Official Response
  • Nozgame
    55 posts

    I had the same issue just now. Was doing some raids around the River Exe and my game crashed after 30mins in the middle of a raid. I'm on PC though. I'm pretty [censored] considering you can't save this is basically 30mins wasted.

  • UltimateZane
    Original poster 3 posts

    @ubi-mark I tried reinstalling the game, but I am having the same issues.

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