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Whenever I travel to Jotunheim, my character is unable to move, attack or do anything besides opening the world map. I used to be able to move there because I can fast travel to another point in the map, but even after fast traveling, I still can’t move and consequently do anything.
Ubisoft Support Staff Ubi-Mark. 1379 posts
Sorry to hear that you are unable to move.
Can you please confirm if you're using your controller wireless or wired? Additionally, can you please perform all the troubleshooting steps listed in this article? It will help you to eliminate any conflicts. Last, but not least, have you tried reinstalling your game by any chance? This will help you to eliminate any corrupted files (if there are any).
Many thanks and if you have any other questions or concerns, please let us know.
using wireless controller. The only thing I can do in Jotunheim at the moment is moving the camera, going to map/inventory and even fast travel to a previously enabled fast travel point (in Jotunheim). But even there I can’t move.
i just finished all the troubleshooting actions you recommended, with no successful fix.
i haven’t uninstalled/installed yet but I will do it if it really is a potential solution.
Just finished uninstalling and reinstalling. The problem persists.
Ubisoft Support Staff Ubi-Spud 704 posts
@spypol Thanks for trying that, I appreciate it is pretty time consuming. This may be related to a bigger issue, in which players are unable to move after fast travelling.
Could you please provide a video of this issue so we can add it to the current investigation?