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  • Tolkyyn
    Original poster 90 posts

    Attempting to open a ticket and page was stuck on "submit my support case" for 20 mins, so I refreshed and it vanished. Tried again, it's been stuck in the same place now for 19 minutes. What is going on?

    Edit 1:
    @tolkyyn Updating, it's now been almost 3 hours since I started waiting for my case to be submitted. 3 hours!

    Edit 2:
    Now 6 hours the page to submit my ticket still isn't working. FIX YOUR SIGHT PLEASE.

    Edit 3:
    @Tolkyyn Again today the support page is stuck under "submitting" my ticket. One thing after another. One has to wonder why such a large company has such a bad support page.

    Edit 4:
    Yet again yesterday I tried for 8 hours to submit a ticket and it never would move past the "submit ticket' bug, just kept there. This website is a mess.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Tolkyyn
    Original poster 90 posts
    This post is deleted!
  • Tolkyyn
    Original poster 90 posts
    This post is deleted!
  • Tolkyyn
    Original poster 90 posts
    This post is deleted!
  • Tolkyyn
    Original poster 90 posts
    This post is deleted!
  • Gaistaz9
    4 posts

    I am having exactly the same issue.

  • Chungus4mongus
    1 posts

    same

    this website sucks [censored]

  • Ubi-Woofer
    Ubisoft Support Staff 1267 posts

    Hello @Tolkyyn, @Gaistaz9 and @Chungus4mongus,

    Please be aware that support agents such as myself do not monitor the General Discussion section. If you need assistance from Player Support, please post in the appropriate Player Support section and we will get back to you as soon as possible. If your query is one we can assist with via these Discussions forums, we will do so.

    Regarding the support website, please complete our browser troubleshooting and also try to use the site in an alternative browser. If issues persist, please check whether Live Chat is available to you and consider using this option instead. You can receive more immediate support there if the issue is urgent.

    Thank you.

    P.S. @Tolkyyn, I merged your successive posts into one. Please do not bump threads, as it is against our forum rules. Any further instances of such behaviour will result in a sanction as a result. Thank you. 🙂

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