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  • Ubi-Borealis
    Ubisoft Support Staff 2099 posts

    Hello everyone!

    I apologise for the delayed update. Thank you all for continuing to update this thread with your experiences of the issue. The development team are still investigating the issues with "A Brother's Keeper" further, as mentioned by Ubi-Woofer earlier in the thread. We apologise for any inconvenience caused, and appreciate your ongoing patience as we look into this further.

    The team are still interested in collecting additional videos and the save files of affected players as part of the investigation. If you play the game on PC/PS4 and have encountered this, please could you open a support ticket and attach a copy of your save file. Once you've done this, please can you share your ticket number within this thread so we can gather the data and pass it onto the team. Thank you! 😊

    @guest-R9jwt4GV - That sounds like a peculiar issue. Thank you for trying some troubleshooting steps already! Would you be able to provide a video that shows this issue happening in-game? Additionally, if you could open up a support ticket and submit your save file for investigation, this would be very helpful. Thank you!

    Tomphelps43, Alekfrost17, kyledofduty & TNOutlaw0816 - Thanks what sharing helped to get you past this issue! 🙂 Hopefully, the steps you've shared can be a workaround for players who are still encountering this in their game.

    @tomoian74 - Thanks for reporting this. I'm sorry to hear you're having trouble with the fight with Basim. The development team are also investigating this issue further, and would be interested in collecting an additional videos or save files. As you're on PC, would you be able to open a support ticket and submit both a video showcasing the issue and a copy of your save file? Thanks!

    @stripey1988, @guest-seLxP5G3 & @feresassal - I'm sorry to hear you've encountered this issue, and that your alliance with Hordafylke is not marked as complete once finishing this quest. The development team is looking into this issue further, and would like to collect additional information from affected players. If you play on PC/PS4, would you also be able to submit your save files for investigation, so we can pass them onto the team? Thank you!

    Official Response
  • heyyou55
    1 posts

    Reporting a bug on "Brother's Keeper" quest.

    On loading screen to Odin's walk a sound is triggered once (the hidden blade sfx). The walk progresses normally, the fight progresses normally. After the next load screen, last "hologram" Odin showed before appears briefly and there are 2-3 secs of pause. Hologram disappears, and Odin remains standing still, Sigurd appears with the doorway.

    Player character is able to walk through to the stairs, but the stairs do not register as solid and the player character passes through on flat ground.

    Restarts, reloads, and earlier saves in the mission itself have not worked. Now trying a reload of the start of "Storming the Walls" mission manual save to see if it can be reloaded properly (earliest manual save available).

    Console is Xbox One, updates are all current.

  • FreakyAT
    1 posts

    I can't continue from this point foward.
    The cutscene that should play doesn't and the stairs are non solid.
    Reloading the game or/and the save isn't helping.
    An earlier save aprox. 15 min earlier is not helping either.
    undefined

  • Ynrom44
    1 posts

    I was 390 power strong and after odin there is no Sigurd or Basim, this is a huge problem, many hours has been put into playing and the new physical games is quite expensive. Please fix it.

  • Ubi-Mark.
    Ubisoft Support Staff 788 posts

    Hello @FreakyAT,

    Sorry to hear that you are unable to proceed. I can see that this issue has been already reported and it's currently being investigated. Can you please confirm on what platform are you currently playing? Many thanks and if you have any additional questions, please let us know.

    Official Response
  • Sailor_Yuki
    1 posts

    I get stuck with fighting Basim. After the cut scene druing our fight where he wants to see the scar and we fight again, nothing else happens. I keep fighting him and following the instructions I've found online, but nothing. 10-20 min of just fighting him and nothing else. It's frustrating since I can't progress. He's supposed to run off to find Sigurd but doesn't. I've tried everything to fix this. Any suggestions?

  • slayers2s
    1 posts

    i'm on PC not xbox and i can't get thought the basim fight in a brothers keeper either i play it for hours and the character freezes in place and basim just attacks and i take no damage after i the hours i've played this is the first game breaking bug i've ran into fix fix it already

  • gsicard24
    1 posts

    This is a really devastating bug. I'm 80 hours in, I fight Odin then Sigurd waves me over to the stairs. I walk over but can walk right through the stairs and can find no way to trigger anything to move forward.

    Please, please fix this bug as I'm so close and really want to finish this game.

    I'm on Xbox Series X.

  • feresassal
    9 posts

    Another patch, another frustration!


    I can't "report" hordafylke arc to Randvi. Sigurd is gone (I didn’t have the cutscene, with enough choices for the "good ending", of him coming back with Eivor to the camp) and, for that reason, I cannot start the hamtunscire arc.

    Recap: I'm controling Basim, after Laila final cutscene -> Enter ANIMUS -> No cutscene. No signal of Sigurd (or the cutscene with Eivor and Sigurd returning to the camp). Can't report Hordafylke Arc to Randvi. Can't start Hamtunscire Arc. Stuck.

    😞

  • sisterrsoul
    1 posts

    I am fighting Odin in the Valhalla and keep getting pulled back when I try to run to the stairs, I have tried disarming the axe but it just reappears.

    There is no way to progress so it's basically a game breaker 😞

    I've played about 300 hundred hours with no problems, can't believe it's broken now 😞

  • Ubi-Woofer
    Ubisoft Support Staff 713 posts

    Hey everyone,

    Thank you for your continued reports of these issues with "A Brother's Keeper" here in this thread. I sincerely apologise that it has been a little while since our last reply here. We've identified a few different issues now that we are continuing to investigate, and I'll summarise these below:

    • During the fight with Odin, it is possible for Eivor to reach the stairs even with their axe equipped (does not allow progression)
      • Status: Under Investigation
      • Comments: We have not received many reports of this issue with Odin not pulling the player back to the centre of the fight using their axe, so if you are impacted by it, please let us know and provide your save files if possible so that the developers can investigate further. Please note that reaching the stairs with the axe equipped will prevent you from climbing them, and you will instead pass through them without the cutscene starting.
    • After the fight with Odin, Sigurd and Basim do not spawn for the cutscene to start
      • Status: Additional save files requested in to investigate further
      • Comments: The developers require additional save files from players who are affected by this issue in order to investigate it further. If you are playing on PC or PS4 and this is the issue that you are facing, please provide your save files in a support case or via Live Chat and let me know your case reference number so that I can fetch these files and pass them to the developers!
    • Unable to defeat Basim when fighting him as Eivor
      • Status: Under Investigation
      • Comments: This issue with Basim continuing to attack and Eivor being unable to attack/move further could not be reproduced however the developers are looking into it further at the moment. Any save files where this issue is present would therefore be very helpful for the team to aid in further attempts to reproduce this issue. As soon as I hear more from the team about this issue, I'll let everyone know here.
    • After Layla's conversation with The Reader, Basim's revival cutscene does not start
      • Status: Pending Fix
      • Comments: A fix is planned for this issue in a future update. When we know the date of the patch where this fix will be implemented, we'll share this information here in the thread.
    • Unable to report on Hordafylke to Randvi
      • Status: Additional save files requested in to investigate further
      • Comments: The developers require additional save files from players who are affected by this issue in order to investigate it further. If you are playing on PC or PS4 and this is the issue that you are facing, please provide your save files in a support case or via Live Chat and let me know your case reference number so that I can fetch these files and pass them to the developers!


    I have seen several people mentioning that they are unable to climb the stairs with Sigurd and everyone else from Ravensthorpe at the close of the fight with Odin. I'd like to ask anyone affected by this issue to clarify the following, so that I can better-understand the issue and pass any additional information to the developers that they may need, or if this is a slightly different issue to the ones that they are already looking into:

    • When trying to climb the stairs, do you have your axe equipped, or unequipped?
      • You should have it unequipped in order to proceed.
    • When you draw close to the stairs, does a cutscene start with Odin and everyone, or are you still free-roaming as Eivor?
      • A cutscene should start - you do not manually climb the stairs if the objective succeeds in progressing.
    • Could you please provide a video demonstrating the conclusion of the fight, and the outcome as it happens for you?
      • Videos would be helpful to understand how you are approaching the staircase, and to check for any problems with your approach.


    Thank you all for your assistance, and I hope that you are all staying safe and well. 🙂

    Official Response
  • AgentCarter27
    1 posts

    I have been battling Basim, and am on the second "level" with him. I stunned him into the side--like into the wall, if there was one there. I have tried a bunch of stuff to trigger him out, but cannot get him to move. Ideas? Thx

  • lang101
    2 posts

    Am in brothers keeper mission am in room with ordinary but no door to get out of room all saves take me back to room with no exit frustrated .com
    Playing on xbox series x .
    Any help appreciated.

  • lang101
    2 posts
    This post is deleted!
  • Ubi-Woofer
    Ubisoft Support Staff 713 posts

    Hey @lang101 - is your issue any of the five I have written about above? If not, can you please provide a video showing the exact issue you are facing, so that I can provide advice?

    It would be helpful if you could also specify the platform you are playing on, and whether reloading your most recent Episode Save (not manual or quick save) is something you have tried. Thanks!

    Official Response
  • DntCallMeJunior
    2 posts

    Hi, I have completed the quest but I'm still pledge to Norway and randvi doe not have an option to say its done or pledge to last area in England.

  • Ubi-Borealis
    Ubisoft Support Staff 2099 posts

    Hello all!

    Following the announcement of TU 1.2.0, I would like to provide you all with an update regarding the ongoing investigations into "A Brother's Keeper." This update is due to be deployed 16 March, 2021 at 1PM CET/8AM EDT. You can read the patch notes and learn more here.

    The following issue is due to be fixed with the release of this update:

    • After Layla's conversation with The Reader, Basim's revival cutscene does not start


    If the cutscene still doesn't start for you following the release of TU 1.2.0, please don't hesitate to update this thread so we can take a closer look. It would be helpful if you are able to include a video that shows you have TU 1.2.0 installed, and that the cutscene still does not start. We can then pass this along for further investigation.

    I would also like to remind you all of the status of the other ongoing investigations that we are aware of:

    • During the fight with Odin, it is possible for Eivor to reach the stairs even with their axe equipped (does not allow progression)
      • Status: Under Investigation
      • Comments: We have not received many reports of this issue with Odin not pulling the player back to the centre of the fight using their axe, so if you are impacted by it, please let us know and provide your save files if possible so that the developers can investigate further. Please note that reaching the stairs with the axe equipped will prevent you from climbing them, and you will instead pass through them without the cutscene starting.
    • After the fight with Odin, Sigurd and Basim do not spawn for the cutscene to start
      • Status: Additional save files requested in to investigate further
      • Comments: The developers require additional save files from players who are affected by this issue in order to investigate it further. If you are playing on PC or PS4 and this is the issue that you are facing, please provide your save files in a support case or via Live Chat and let me know your case reference number so that I can fetch these files and pass them to the developers!
    • Unable to defeat Basim when fighting him as Eivor
      • Status: Under Investigation
      • Comments: This issue with Basim continuing to attack and Eivor being unable to attack/move further could not be reproduced however the developers are looking into it further at the moment. Any save files where this issue is present would therefore be very helpful for the team to aid in further attempts to reproduce this issue. As soon as I hear more from the team about this issue, I'll let everyone know here.
    • Unable to report on Hordafylke to Randvi
      • Status: Additional save files requested in to investigate further
      • Comments: The developers require additional save files from players who are affected by this issue in order to investigate it further. If you are playing on PC or PS4 and this is the issue that you are facing, please provide your save files in a support case or via Live Chat and let me know your case reference number so that I can fetch these files and pass them to the developers!


    Thanks all! 😊

    Official Response
  • warcaptain
    4 posts

    Platform: Xbox Series X
    Patch: 1.2.0

    I am at the part in Brother's Keeper where you follow Sigurd into Goinnhellir and can either go left to get Gungnir or go right and meet Sigurd at the door to the Yggdrasil chamber. I got Gungnir but after that I fast travelled away to finish all of the Asgard and Anomaly missions before progressing leaving poor Sigurd behind to wait in the cave alone.

    Later, after I fast traveled back to Norway, Sigurd was unexpectedly standing at the docks of Fornburg (where you arrive automatically upon returning to Norway) with the valknut quest marker above his head but doesn't do anything when I come near him or offer any option to talk. I fast travelled to a point closer to the Goinnhellir cave and once the game loaded there it showed the quest marker in the cave where it should be.

    Once I arrived at Goinnhellir, Sigurd was where he should be, and my quest log says "Follow Sigurd". When I walk just past him towards the door, instead of the cutscene starting as it should, "Follow Sigurd" goes away and the quest log says "Quest Updated" but is empty with no bullet points. Sigurd does not have the quest marker above him anymore, no cutscene starts, and I am essentially unable to progress in the Brother's Keeper quest anymore.

    I saw in patch 1.2.0 changelog that there was a note in the changelog for "Addressed an issue in A Brother's Keeper that prevented a cutscene from playing." and hoped that would be the fix, but sadly it appears that was for a bug later in the quest and not this one early on.

    Please help!

  • plasma06
    3 posts

    I can't unequip my weapon during the Odin fight.
    The option is greyed out and doesn't work when I click on it with kb and m as well as a controller on patch 1.2.0.

  • Ubi-Borealis
    Ubisoft Support Staff 2099 posts

    Hello there @plasma06! Welcome to the forums 🙂

    Thank you for taking the time to share your experience with us. I'm sorry to hear you're having trouble in the fight against Odin. Would you be able to send us a video that shows you're unable to unequip your weapon whilst in the fight? We can then pass this along to the development team for further investigation.

    Thanks! 😊

    Official Response

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