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  • 0 Likes/324 Replies/12468 Views
    DxZZx
    1 posts

    I thought "maybe they fixed the game in the past months" and gave it a try... now, ridiculously, not that I cannot change the axe from one hand to another, no, THE PATCH REMOVED ALL MY GEAR SO I CANNOT UNEQUIP ANYTHING BUT CLOTHES!

    You can't be serious on that. This is a 24/7 April's Fool going on for almost half a year... no, not to have a solution on this, nope, just the size of the Megathread is expanding. 'at least we're doing something'...

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello there!

    Thank you for continuing to update this thread with your experiences with "A Brother's Keeper." The development team are still looking for additional information to assist in the investigation of reported issues. I would like to provide you all with an update on the status of the issues we are aware of with this quest:

    • During the fight with Odin, it is possible for Eivor to reach the stairs even with their axe equipped (does not allow progression)
      • Status: Under Investigation
      • Comments: We have not received many reports of this issue with Odin not pulling the player back to the centre of the fight using their axe, so if you are impacted by it, please let us know and provide your save files if possible so that the developers can investigate further. Please note that reaching the stairs with the axe equipped will prevent you from climbing them, and you will instead pass through them without the cutscene starting.
    • Unable to defeat Basim when fighting him as Eivor
      • Status: Under Investigation
      • Comments: This issue with Basim continuing to attack and Eivor being unable to attack/move further could not be reproduced however the developers are looking into it further at the moment. Any save files where this issue is present would therefore be very helpful for the team to aid in further attempts to reproduce this issue.
    • After Layla's conversation with The Reader, Basim's revival cutscene does not start
      • Status: Resolved
      • Comments: The fix for this issue was deployed as part of TU 1.2.0. If anyone should still be encountering this issue, please let us know, and provide a video demonstrating this.
    • After the fight with Odin, Sigurd and Basim do not spawn for the cutscene to start
      • Status: Could not be reproduced; additional savev files requested in order to investigate
      • Comments: The developers require additional save files from players who are affected by this issue in order to investigate it further, as after attempting to reproduce this issue multiple times, they could not do so. If you are playing on PC or PS4 and this is the issue that you are facing, please provide your save files in a support case or via Live Chat and let me know your case reference number so that I can fetch these files and pass them to the developers!
    • Unable to report on Hordafylke to Randvi
      • Status: Could not be reproduced; additional save files requested in order to investigate further
      • Comments: The developers require additional save files from players who are affected by this issue in order to investigate it further, as after attempting to reproduce this issue multiple times, they could not do so. If you are playing on PC or PS4 and this is the issue that you are facing, please provide your save files in a support case or via Live Chat and let me know your case reference number so that I can fetch these files and pass them to the developers!


    @noo8ym4ster18 - I'm sorry to hear you're encountering trouble in "A Brother's Keeper." You won't be able to manually submit a save file if you play on Xbox. Could you ensure that you have an up-to-date cloud save uploaded? We can then notify the development team so they can take a closer look. Additionally, would you be able to send us a video that shows the issue you're encountering in-game following the fight with Odin? Thanks!

    @DntCallMeJunior - I'm sorry to hear you're unable to report to Randvi. Would you be able to send us a video that shows your current completed quest log, and that you're unable to interact with Randvi to report on Hordafylke? Additionally, if you play on PC/PS4, please can you open a support ticket and submit your save files using the steps provided above. Thanks!

    @DxZZx - I'm sorry to hear that you're missing gear. Would you be able to start a new thread to let us know which gear you're missing? We can then investigate this separately to "A Brother's Keeper."

    Thanks! 😊

    Official Response
  • guest-a0w6vEAB
    5 posts

    @meteorsbox Same for me. on ps5

  • MagPawLoki
    7 posts

    Hi guys. I'm not able to kill Basin. I fight with him 20 min and he doesn't even have life bar.... I try to move back, restart ps4, restart game, nothing. Same things happen. It irritates me especially I was not able to play in main plot because of bug. And now surprise next one bug !!!!! Awesome 😠😡

  • MagPawLoki
    7 posts

    My mistake. Sorry. Everything ok

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello there!

    @guest-a0w6vEAB - I'm sorry to hear you're encountering trouble when fighting Odin. Would you be able to send us a video that shows the issue you're encountering in-game during the fight, so we can take a closer look at this?

    @MagPawLoki - Thanks for providing us with an update. I'm glad to hear that everything is okay now 🙂 If you have any further questions or concerns, please don't hesitate to reach out to us.

    Thanks! 😊

    Official Response
  • warcaptain
    4 posts
    Platform: Xbox Series X
    Patch: 1.2.0

    I am at the part in Brother's Keeper where you follow Sigurd into Goinnhellir and can either go left to get Gungnir or go right and meet Sigurd at the door to the Yggdrasil chamber. I got Gungnir but after that I fast travelled away to finish all of the Asgard and Anomaly missions before progressing leaving poor Sigurd behind to wait in the cave alone.

    Later, after I fast traveled back to Norway, Sigurd was unexpectedly standing at the docks of Fornburg (where you arrive automatically upon returning to Norway) with the valknut quest marker above his head but doesn't do anything when I come near him or offer any option to talk. I fast travelled to a point closer to the Goinnhellir cave and once the game loaded there it showed the quest marker in the cave where it should be.

    Once I arrived at Goinnhellir, Sigurd was where he should be, and my quest log says "Follow Sigurd". When I walk just past him towards the door, instead of the cutscene starting as it should, "Follow Sigurd" goes away and the quest log says "Quest Updated" but is empty with no bullet points. Sigurd does not have the quest marker above him anymore, no cutscene starts, and I am essentially unable to progress in the Brother's Keeper quest anymore.

    I saw in patch 1.2.0 changelog that there was a note in the changelog for "Addressed an issue in A Brother's Keeper that prevented a cutscene from playing." and hoped that would be the fix, but sadly it appears that was for a bug later in the quest and not this one early on.

    Please help!

    I'm still having this issue and I don't see it listed anywhere as a known issues! Please help it's been so long without it showing as a known issues I just want to know someone's working on it.

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello there @warcaptain!

    I'm sorry to hear that you're encountering trouble when prompted to "Follow Sigurd" during "A Brother's Keeper." Thank you for providing a detailed report of your experience with this quest.

    I can see that the development team are investigating an issue wherein Sigurd doesn't move when prompted to during this quest. To help the team to investigate this further, would you be able to provide us a video that shows the following:

    • Sigurd standing at the docks in Fornburg, rather than being at Goinnhellir
    • Upon travelling to Goinnhellir, Sigurd standing where he should be with the quest marker
    • After "following" Sigurd, the quest objectives updating but nothing happening to progress the quest further


    We can then include this video in your report to the development team, so they can take a closer look at this issue.

    Thank you 🙂

    Official Response
  • warcaptain
    4 posts
    Hello there @warcaptain!

    I'm sorry to hear that you're encountering trouble when prompted to "Follow Sigurd" during "A Brother's Keeper." Thank you for providing a detailed report of your experience with this quest.

    I can see that the development team are investigating an issue wherein Sigurd doesn't move when prompted to during this quest. To help the team to investigate this further, would you be able to provide us a video that shows the following:
    • Sigurd standing at the docks in Fornburg, rather than being at Goinnhellir
    • Upon travelling to Goinnhellir, Sigurd standing where he should be with the quest marker
    • After "following" Sigurd, the quest objectives updating but nothing happening to progress the quest further

    We can then include this video in your report to the development team, so they can take a closer look at this issue.

    Thank you 🙂

    Here's is a video I took that should help. It would take a long time to travel from the docks to the cave, but this does show the quest marker of him at the docks jumping straight to the cave, and then me walking up to him at the cave and him doing nothing.

    As a reminder, when I stopped this quest we had already climbed the mountain and entered the cave, he was waiting for me at the entrance of Yggdrasil ready to open the door for us before I turned away. Once I fast traveled back to Norway or load a quick save from within Norway (like in my video), he was standing at the docks unresponsive, but then when I fast traveled to anywhere else in Norway or if I walk past the ice door in Goinnhellir He immediately jumps to right in front of the Yggdrasil entrance doors but won't do anything or trigger the cutscene when I approach. If you think seeing a video of him actually standing at the docks would help, let me know, But hopefully the video I provided below will give you a good example of what is happening.

  • feresassal
    9 posts

    After the last patch, this issue was fixed for me.


    Thanks. 6 months after start playing, i can continue my gameplay.

    Unfortunately I couldn't enjoy the yule festival and other events, but, finally, I can play my 120 hour save again.

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello there,

    @warcaptain - Thank you for sending us a video of the issue you're encountering with Sigurd. I can see the quest marker teleporting between the two locations clearly. I've passed this along to the development team for a closer look. If they would like a video that shows Sigurd teleporting from Goinnhellir to the docks in Fornburg, we will request this video from you within this thread.

    @feresassal - I'm glad to hear that you're able to progress in "A Brother's Keeper" now! Thank you for providing us with an update 😄 I'm sorry that this issue caused you to miss out on some of our previous events. I'd recommend keeping an eye out on our official website for more information on any new events coming to Assassin's Creed: Valhalla in the future.

    Thank you 😊

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello there!
     
    I'd like to reach out to you all with an update. I'm happy to announce that the development team intend to deploy a fix for "A Brother's Keeper" in TU 1.2.2. This update will be deployed 15 June, 2021 at 2 PM CEST / 8 AM ET. The team are deploying a fix for the following issue:

    • Unable to defeat Basim when fighting him as Eivor

     
    If you are still encountering issues with "A Brother's Keeper" following TU 1.2.2, please don't hesitate to update this thread so we can take a closer look. Please include a video that shows the following:

    • You have the latest Title Update installed on your platform. You can view this information in the opening game menu in the bottom right-hand corner.
    • That the issue continues to persists in-game following this update.

     
    Additionally, please ensure that you have an up-to-date save uploaded to the cloud. We can then pass these reports to the development team for further investigation.

    I'd also like to provide a status update regarding the other ongoing investigations into "A Brother's Keeper:"

    • During the fight with Odin, it is possible for Eivor to reach the stairs even with their axe equipped (does not allow progression)
      • Status: Under Investigation
      • Comments: We have not received many reports of this issue with Odin not pulling the player back to the centre of the fight using their axe, so if you are impacted by it, please let us know and provide your save files if possible so that the developers can investigate further. Please note that reaching the stairs with the axe equipped will prevent you from climbing them, and you will instead pass through them without the cutscene starting.


    Thank you! 😊

    Official Response
  • Krissy004
    1 posts

    @ubi-borealis

    Hey there,

    I am still having the issue where I cannot fight Basim. The update has not fixed it.

    Here is a video showing I am on the latest update:
    https://imgur.com/a/XHIOf9d

    here is the issue itself:
    https://imgur.com/a/NhpGa7W

    hopefully fixed ASAP, I cannot play Valhalla at all because I am stuck in this quest.

  • Idellmarko
    5 posts

    I was able to get past the Odin fight, as well as the Basim fight, but got stuck after a cutscene which took me down an elevator, into some water then to a tower I had to climb in order to continue the quest, but couldn't climb! I tried dozens of times to climb this tower, but couldn't. Up to this point on my PC, the game had performed flawlessly. I reported this to ubisoft support, and they said they are working on it. I can not finish this game until this is fixed!

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello there,

    @Krissy004 - I apologise for the delayed response. I'm sorry to hear that you're still encountering trouble when fighting Basim. Thank you for taking the time to send us a video of the issue, as well as that you have the latest Title Update installed. I've passed this along to the development team so they can take a closer look at this.

    @Idellmarko - I'm sorry to hear that you're encountering trouble in "A Brother's Keeper. Would you be able to send us a video of the issue you're encountering after defeating Basim? We can then forward this to the development team for a closer look.

    In the video, please can you show your current quest objective within "A Brother's Keeper" as well?

    Thanks! 😊

    Official Response
  • Idellmarko
    5 posts

    @ubi-borealis I have already sent the video requested.

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Would you be able to let me know where you shared the video, @Idellmarko? It doesn't look like you've shared a video with us within this thread. I've checked your support ticket, and I'm only able to find screenshots here. These screenshots don't show your current quest objective within "A Brother's Keeper" either. Would you be able to share the video you've taken with us within this thread, so we can take a closer look? Please ensure that your current quest objective is displayed, as this will be helpful in identifying your progression within the quest.

    Thanks! 😊

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello again @Krissy004!

    The development team has taken a closer look at your report, and it looks like you've been able to successfully complete "A Brother's Keeper." This would imply that you've been able to successfully defeat Basim. Can you confirm if the issue has been resolved?

    If you have any save files from before or during the boss fight, the development team would be interested in collecting these for further investigation.

    Thanks! 😊

    Official Response
  • Robcoll9214
    2 posts

    I got to the last bit if the defeat basim quest and it bugged I can't leave mission and all the saves I have are auto saved of the mission so can't leave no matter what I do he just stays crouched unable to be attacked or anything so now games unplayable

  • UbiStorm
    Ubisoft Support Staff 295 posts

    Hey there @robcoll9214 ! I'd like to first welcome you to Discussions! 🙂 I am sorry to hear that you're having some trouble defeating Basim, however. Just to confirm, are you attempting to use the stun attack while he's crouched? Would you also confirm for me the exact version of the game you're playing? Thanks!

    Official Response

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