Ubisoft Support Staff Ubi-Spud 700 posts
@mannologamer Hey there, I'm very sorry you're experiencing low FPS/crash issues in the game.
As you said, your GPU is under minimum spec - we cannot guarantee a good experience because of this.
I totally get the logic of what you're saying, but when you're under spec there isn't a lot we can suggest.
I would suggest ensuring nothing is running in the background and taking up any resources, but beyond that it's not a guarantee that the game will work. I'm sorry for any disappointment caused by this!
BoladinhoDaZL 10 posts
I have a similar problem about 4 or 5 months ago, when I "continue" and enter the game my fps is unstable and with a lot of drop, but if I go back to the menu and load the same save without changing any settings my fps is stable and I still have a certain gain of 8 ~ 10 fps in some areas, it’s really weird, with a 5600xt.
@ubi-spud Yeah, at least i can play the game with this "back to the menu and back to the game" turnaround. What is curious is that in Asgard and in Jotunheim i don't have this problem at all, maybe its because of the smaller map and/or the lesser mesh variety. By the way, the cutscene slowdown occur mostly in an inner ambient, like in a longhouse. Thanks for the response anyway!
stoyandanov 16 posts
Just to leave here few thoughts and questions about the specs:
- You purchased the game with minimum specs of GTX960 and play on GTX1060-3G, next generation card, correct? In fact the card is 56% better (https://gpu.userbenchmark.com/Compare/Nvidia-GTX-960-vs-Nvidia-GTX-1060-3GB/3165vs3646) and still the most used GPU in Steam Hardware Survey (https://store.steampowered.com/hwsurvey/videocard/)
- You probably played AC Origins and AC Odyssey without issues, this game looks like a re-skin, and you expected similar performance, correct?
- When you restart/reload/erc, you can play same part of the game with good FPS, correct?
- When you change settings you choose settings that match you VRAM, correct?
- If GTX060-3G is not really supported is it hard for Ubi to do a validation before you buy or start the game and warn you about this?
@stoyandanov Good argument. I'm not defending the devs on this matter, but in the minimum specs it is required a gtx 960 with 4 gb of vram.
I've played Origins and Odyssey without performance issues (in this level), and i would say that have been some improvements in graphics, especially in light and shading.
About the graphics settings, i'm playing with water on medium, SSR on, volumetric clouds on high, clutter on medium, depth of field on low and motion blur on, in fact, doesn't matter if i put everything on ABSOLUTE minimum that the game will run the same way, requiring a reload, so at least i will enjoy the game (when it runs) without hurting my eyes with potato graphics.
By the way, i tested the RE Village demo, and the same thing happens in some areas, and again, it requires 4 gb of vram.
So, unfortunately, i will have to wait the "semiconductor crisis" end to buy a 3060 to end to fully enjoy this game.
stoyandanov 16 posts
@mannologamer It is not exactly clear that the game will not run with less than 4GB VRAM. The VRAM requirement is not a stand-alone requirement but written between the lines as a parameter of video adapter mentioned. In fact there are youtube videos showing the game with 2GB VRAM ()
Here are the official requirements:
- Once they said "Video card: NVIDIA GeForce GTX 960 (4 GB) or AMD Radeon R9 380 (4 GB), or better with DirectX 12 feature support"
- Later they wrote "Supported video cards at the time of release:GeForce GTX 900 series: GeForce GTX 960 or better, GeForce GTX 10-Series: GeForce GTX 1060 or better"
So it is not exactly clear should GTX1060-3G be considered better than GTX960 4GB or no. In general we all know that GTX1060-3G has better performance than GTX960 4GB.
Also the minimum specs are for 1080p low settings and 30 fps, but I got issues with 720p as well. I think there should be relation between FPS, resolution and VRAM.
Actually the issue with sudden frame drops happen not only for people with 3GB VRAM or less, but for a lot more powerful cards as well. You can check this thread with over 1000 comments:
Another questionable requirement is for processor with AVX, AVX2 and SSE 4.2 support required. I don't have these on my 6-core Xeon x5680 but I can play, as the AVX requirement was removed in Odyssey and my CPU is near 50% better that the minimum supported i5-4460 (https://www.cpubenchmark.net/compare/Intel-i5-4460-vs-Intel-Xeon-X5680/2230vs1312) so it barely get loaded for the above graphics settings.
So let's forget everything above. Consider I'm a regular gamer with pre-build computer and no good hardware knoledge, just know I have 6 cores at 3.33 Ghz and 1060 nvidia. I purchase the game during New Year sale test with a benchmark the performance (it was resonable) and leave the game on stand-by till I complete CP2077. Then I start the game and found this weird sudden frame drop which happen sometime in the beggining, sometime after an hour of gameplay. Then I asked support for help or a refund and the refund was not possible because of 2 hours and 40 minutes of questionable gameplay. What I should do? Nothing special, just take a note and do not purchase games just because I'm a fan and consider similar performance as Origins and Odyssey based on Internet reviewers.
Update: As of July 27th with patch 1.3.0, this issue has been completely fixed. So, in the end, it was a matter of optimization. Thanks to the support team.