Ubisoft Support Staff Ubi-Wan 631 posts
Hey all! Sorry to hear this is happening. I'd like to know if each of you are experiencing this on the same platform, PS4? Additionally, some of these reports are from a while back. Does this issue still occur today? If so, I'm curious to know if these troubleshooting steps assist in resolving the issue.
Cocho506Cr 2 posts
thanks for reaching.
Indeed i’m Still having this issue with the Going Deeper (Jotunheim) quest. As I mentioned before, I tried to continue with the quest in my PS4 Slim and Pro version but the same issue occurs on both consoles. Even though I’ve done already the troubleshoot steps you’ve mentioned above, the bug still happens on both consoles.
SkarmyOG 1 posts
This problem also affects PC as well except Ubisoft Connect says the game crashed and gives an option to send a crash report instead of a corrupted file error.
guest-9RulvNat 1 posts
My seerer hut wont let me use the second potion to go to the land past asgard it starts loading then says theres something wrong and spits my game out..
KingDriLLH3R 1 posts
yea this is the best gane ever
Ubisoft Support Staff Ubi-Borealis 3625 posts
Hello there @DKKShalos!
I apologise for the delayed response. I'm sorry to hear that you're unable to use the potion to travel to Jotunheim. To help us to take a closer look at this, would you be able to send us a video which shows the following:
- Your current quest log, showing that you have "Going Deeper" as an active quest.
- That you have created both potions in Valka's hut. You should be able to find them on a counter next to the cauldron.
- That you are unable to interact with the potion to go to Jotunheim.
We can then forward this to the development team for further investigation.