0 Likes/2 Replies/42 ViewsOriginal poster hheywood 46 posts
I can’t upload simple screenshots from PS5 because apparently they’re too large.
Since you make PS5 games and users need to share screenshots of bugs it makes sense that they should be able to upload them here.
Please allow PS5 screenshots to be uploaded.
Ubisoft Support Staff Ubi-Woofer 1258 posts
Hey @hheywood - thanks for taking the time to reach out about the issue you're having with uploading your PS5 screenshots to Discussions. I am sorry to hear that this hasn't been working for you.
In the past, I've uploaded my own PS5 screenshots to Discussions (such as here in the megathread for being unable to progress in "A Mild Hunt") so I am surprised to hear that you are encountering an issue when trying to do so. Could you please provide me with a screenshot showing the error message you're encountering? Can you also clarify for me the dimensions of the images you're trying to upload, and the file type?
In the meantime while this issue is looked into, I would recommend resizing your images to see if that helps, or saving them as an alternative file type. Microsoft Paint or a similar program can be used to resize images by dimensions or by pixels, and then saved as a new file type if needed.
Thank you for any additional information you are able to provide!