ubisoft discussions

Quick Suggestions

  • Crombinator73
    8 posts

    This does not appear to be a quick resume error since I got it after quitting out, and returning to the game. After being hit by the Brewing Rebellion bug, and needing to follow the workaround maybe it is time to put this game away for another four months. It is incredibly frustrating to spend this much on a game only to have so many game stopping bugs.

  • drconstable
    1 posts

    Still happening now and only force quit seems to work. Quit to Title screen and loading doesn't seem to make any difference.

  • UbiKoality
    Community Manager 448 posts

    Hey everyone! I apologize for the late reply, and for the inconvenience that may have been caused by this error in Assassin's Creed Valhalla. For starters, please try clearing your Xbox's cache. Due to the amount of data your cache can hold, it can sometimes get bogged down and lead to various issues in-game. You can do this by unplugging your console from the wall, waiting at least two minutes, then plugging it back in and restarting your game. I would also recommend completing our connectivity troubleshooting guide: (https://support.ubisoft.com/en-US/Article/000079374) in full to ensure that the connection to the game's online services is completely optimized. If these suggestions do not help, would you be able to grab a screenshot of the exact error you're receiving? Thank you!

    Official Response
  • PsychoWabbit
    3 posts

    If I have to quit the game every time to avoid the ‘Online Service Error’ then it completely defeats the purpose of Quick Resume!

  • PsychoWabbit
    3 posts

    I continue to get this error on a daily basis when launching the game from ‘Quick Resume’... The only (temporary) remedy seems to be to quit the game & relaunch, which completely defeats the purpose of ‘Quick Resume’

  • PsychoWabbit
    3 posts

    @ubi-wan This is still an ongoing issue that seems to be tied in to Quick Resume on XSX ... The only (temporary) remedy seems to be to quit the game & reload which completely defeats the purpose of Quick Resume! If you exit to ‘Home’ without quitting the game, the connection to the Ubisoft servers appears to go dormant after some time & it does not refresh/reconnect automatically once you Quick Resume into the game again ... To pay nearly $600 for a console & not be able to enjoy one of it’s best features due to this Ubisoft server error is just not right. I do not have this problem with any other game that I ‘Quick Resume’ into. There are MANY complaints about this out there & it’s clearly affecting the majority, yet Ubisoft still does nothing to fix it or even acknowledge it. Please ... DO BETTER!

  • Ubi-Mark.
    Ubisoft Support Staff 2146 posts

    Hello @PsychoWabbit,

    Sorry to hear about your experience.

    Have you created a support ticket: (https://support.ubisoft.com/en-GB) as previously advised in this thread, by any chance? It will help our team to investigate it further for you.

    Many thanks and if you have any additional questions, please let us know.

    Official Response
  • Ubi-Mark.
    Ubisoft Support Staff 2146 posts

    Hello @PsychoWabbit,

    Sorry to hear that you are being disconnected. I replied to you in this thread. 🙂

    If you have any other questions, please let us know.

    Official Response
  • mytxr8
    1 posts

    For the past week have not been able to access online content or Reda or the siege of Paris quest keeps comming up with the Ubisoft error context. Have unlinked and relinked,checked connection speeds but with nothing working.

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