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  • MrCrackDonut
    Original poster 3 posts

    Hey,
    due to a bug I paid twice for a sword in Reda's store. I bought the sword but it doesn't apprear in my inventory, even after a reload. Than I bought it again and noticed that I paid twice, so 240 opals. Loading an older save game doesn't fix the problem. Is there any way to get the opals back? Or do I have to farm them again 😑
    best regards
    mcd

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • UbiKoreanBBQ
    Ubisoft Support Staff 184 posts

    @mrcrackdonut Hi there, I would like to check this out more. What was the name of the sword that you purchased? And did this happen on the day you contacted us?

    Official Response
  • MrCrackDonut
    Original poster 3 posts

    @ubikoreanbbq Hi. It happened on the day I contacted you or one day before. Not sure anymore 😁 The sword is called "Scimitar".

  • Smrtiak.SVK
    113 posts


    I have a similar issue, I have lost my Nilfheim helmet which I buy from Reda shop 30.3. And my opals are lost too.

  • Ubi-Spud
    Ubisoft Support Staff 672 posts

    @mrcrackdonut Thank you! I can only see one transaction for this sword, at 120 Opal. The other purchase isn't showing up in your inventory logs, but I can see another 120 opal transaction for some Niflheim gear. Maybe this was the other missing 120? If not, let me know.

    @Smrtiak-SVK we're looking into an issue with the Niflheim gear specifically. Could you please provide a screenshot of your Animus "Owned" section and an image of your in-game inventory?

    Official Response
  • MrCrackDonut
    Original poster 3 posts

    @ubi-spud I bought the Niflheim gear at another time. I bought the sword once, left the Reda menu and noticed that the sword wasn't in my inventory. Then I thought I didn't press the buy button long enough and bought it again. After that, the sword was in my inventory but I also noticed that I had only around 180 opals left and before I talked to Reda I had over 400 opals, for sure. So the sword must have been billed twice.

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