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  • isuwhat
    Original poster 183 posts

    in this week's weekly items the Berserker Helm is showing as already purchased, with the tick on it but its not showing in my inventory or purchased items when i go into the shop. I didn't pre-order or buy the deluxe edition so as far as i know i wouldn't have the whole Berserker outfit. In the shop its also showing as owning 0 items.

    i did complete the Way of the Berserker quest after buying the season pass but the full outfit has never shown up anywhere, not sure if i was meant to get the outfit then?

    can you please advise how i can purchase this item in Reda's shop? Am on PS4 @Ubi-Borealis @Ubi-Keo @Ubi-Woofer thanks



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  • SteveZ_Pun
    137 posts

    Ubisoft should say this gear is available in Reda's Shop.
    In Origins and Odyssey the Ultimate Editions Gear were only for them who bought the Ultimate Version.
    Its ok other player can get the set too. but if i know it before i didnt buy Ultimate.
    For me is this a no go

  • Foepske
    2 posts

    @isuwhat Same, Berserker Helm showing purchased but haven't bought any Berserker gear.

  • Tocanitza
    2 posts

    Hi everyone i have the Gold Edition Ac Valhalla on PC. Today i saw Reda was selling beserker helmet... It shows me that i already own it but it does not exist in my inventory anymore. Just today i noticed the whole set is not there. I have 105 hours in the game finished all quests almost 100 % game. What to do??? I really like how it looks and cannot transmog:((((((. I do not want to lose all the progresion I apologise if pictures are too big not very good at this kind of stuff. Please help i really want to transmog into beserker set. Thank you very much and i wish everyone a very beautifull day!
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  • Barbantes
    2 posts

    I'm having the same issue. I want to buy it and have been checking daily for weeks, but it's flagged as owned ūüėě I'm also on PS4

  • JamesLogan491
    72 posts

    I have the exact same problem. On Reda's shop, the Beserker Helm is ticked as owned which prevents me from buying it. But I don't have it on my inventory nor on the shop.
    Playing on PS4.

  • Garbo3
    615 posts

    @isuwhat Same here,PS4 aswell.

  • ChimereOrphee94
    4 posts

    Hello, I also have a bug with the Berserker outfit, today the helmet from the Berserker pack is available at Réda but he tells me that I have already acquired it when it does not appear in my inventory,

    I bought the mission The Way of the Berseker on ubisoft connect, is that related?
    if not it annoys me because this armor and the only one that interests me and I do not have the means to buy it with helix credits. here is if someone can help me, thank you in advance.

    PS: I just looked in the store and the Berserker pack and well at 1500 Helix, so it tells me that I do not have any piece of the armor, so question is it a bug yes or no ??
    And I only have the basic version of the game, no season pass, no deluxe version, nothing just the base game.

    I am on xbox one. Thank you.

  • ChimereOrphee94
    4 posts

    Hello, I also have a bug with the Berserker outfit, today the helmet from the Berserker pack is available at Réda but he tells me that I have already acquired it when it does not appear in my inventory,

    I bought the mission The Way of the Berseker on ubisoft connect, is that related?
    if not it annoys me because this armor and the only one that interests me and I do not have the means to buy it with helix credits. here is if someone can help me, thank you in advance.

    PS: I just looked in the store and the Berserker pack and well at 1500 Helix, so it tells me that I do not have any piece of the armor, so question is it a bug yes or no ??
    And I only have the basic version of the game, no season pass, no deluxe version, nothing just the base game.

    I am on xbox one. Thank you.

  • SteveZ_Pun
    137 posts
    This post is deleted!
  • Alisoneitor
    1 posts

    @isuwhat SAME PROBLEM HERE

  • H_christy2005
    1 posts

    Hi I play on ps4 and there is an issue with redas store for me on Valhalla as it says I own the berserker helmet on sale however I don’t as didn’t buy it with Opal or helix credits and didn’t preorder the right edition for me this is disappointing as it’s the one thing I wanted but didn’t preorder as too expensive so I waited for reda then when it happens I have no way of purchasing it

  • ChimereOrphee94
    4 posts
    This post is deleted!
  • Nozgame
    49 posts

    @isuwhat Same problem here. Item is shown as owned in the Opal store but I don't have it in my inventory and the store shows the item as not owned. Definitely a bug. I guess we'll all have to wait a few more weeks to get that damn helmet when it shows up again, this time not bugged I hope...

  • isuwhat
    Original poster 183 posts

    this video from Blakwoodz shows the same issue and he's lost a lot of his bought items too. Lots of comments on that video and this thread show its a problem for a lot of people. Now we need Ubi to hear us and hotfix this asap ūüôā

  • Ubi-Keo
    Ubisoft Support Staff 586 posts

    @isuwhat @Alisoneitor @Barbantes @ChimereOrphee94 @Foepske @Garbo3 @H_christy2005 @JamesLogan491 @Nozgame @SteveZ_Pun Hi all,

    I have merged all of your posts into one thread. I can confirm that this issue has been reported and is being investigated by the development team.

    Could you also provide a video or image of your helmet inventory to show that you do not own the helmet, thanks.

    @Tocanitza I have checked your account and you do not own the Berserker outfit, I am unable to see any previous purchases for it and it is not included in the Gold edition, only the Ultimate edition. I have merged your post with this thread as there is a known issue with the Berserker helm in Reda's shop at the moment where it is showing as owned even if you do not own it.

    Official Response
  • Garbo3
    615 posts

    @ubi-keo I don't have the means to capture video on PS4 or I not aware how to do it
    Sorry ūüėě

  • azullFR
    527 posts

    @garbo3
    (approximative english, sorry)
    The PS4 wont allow you to video both your in-game inventory and the Animus Inventory in the same raw.

    Better take screenshots = Use the "Share" button (the little one at left of the central pad)
    Once done, 2 options :

    • Option 1 : Send them to Twitter then share the links in a post here
    • Option 2 : Put the screenshots on a USB key, then on a PC downscale them to around 900 pixel Hight, and send them directly in your post here

    Maybe there is other ways to share but I don't know them...

    Nice day to you ūüôā

  • azullFR
    527 posts

    Hi all !

    I just found that Jor Raptor is talking about this exact issue here :



    skip to 4.16

  • Garbo3
    615 posts

    @azullfr Thanks. I don't have a pc or twitter. I am a dinosaur. 45 yo woman lol. Useless with this. I will launch the game at 3 and hopefully didn't lose any other items I bought from Reda as seems to be people having that issue aswell. And Alvinder as I paid real money to buy it. That would really upset me.
    Thanks ūüėä

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