ubisoft discussions

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  • JamesLogan491
    130 posts

    @ubi-smash As you requested:
    undefinedundefinedundefined

    It is a shame that something like that is still happening, specially considering I highly doubt Ubisoft would have bothered to reimburse any Opal wasted.

  • ubi-smash
    Ubisoft Support Staff 1524 posts

    I appreciate you sharing this, @jameslogan491. I shared the images with our team to further look over If you see any other weekly or daily items like this, please keep us posted.

    Official Response
  • The9thSin
    4 posts

    @ubi-borealis that’s not fair since many of us wanted to get it when it was in the shop but we couldn’t because of problems on Ubisoft’s end. They should at least give us another chance to get it as soon as it was resolved.

  • Ubi-Borealis
    Ubisoft Support Staff 5646 posts

    Hello there @The9thSin!

    I understand that this issue prevented players from purchasing the Berserker Helm when it was in Reda's Shop in April. We apologise for any inconvenience caused, and have shared your feedback with the dedicated team. Please note that the player support team has no control over what is available in Reda's Shop. I would recommend checking the daily and weekly selection regularly to see if the Berserker's Helm is available to purchase with Opals again.

    If you have any further questions or concerns, please don't hesitate to reach out.

    Thanks! 😊

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 5646 posts

    Hello there,

    I apologise for the delayed update. A fix for this issue wherein the Berserker Helm showed as owned was deployed in TU 1.2.2. We will now be marking this thread as "Resolved." As we have had no further reports of the Berserker Helm showing as owned since this update, we will also be locking this thread.

    If you encounter any further trouble with items in Reda's shop showing as owned when they haven't been purchased, please don't hesitate to create a new thread so we can investigate further.

    Thanks! 😊

    Official Response

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