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  • alx1231
    Original poster 21 posts

    I searched the forum and it seems a lot of people brought up this issue at or around launch but none of the threads get very far. It is pretty clear that there is some sort of issue with the HDR that causes the image to appear washed out. Now, I've played most of the game with HDR turned off as a result but it would be nice if Ubi decided to actually fix the issue. All of their other games I've played on my PS5 have excellent HDR. Both Assassin's Creed Orgins and Odyssey really nail it but even non AC games have done an incredible job with HDR (Watch Dogs Legion and Immortals look great) so why is AC: Valhalla the only Ubi game that has this issue? I've read on reddit that it could be a glitch related to the way the game handles it's RGB settings but I am not familiar enough with that to really understand it. Is it possible that Ubisoft will fix it or is that just wishful thinking?

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  • Ubi-Spud
    Ubisoft Support Staff 703 posts

    @alx1231 Hey there, thanks for getting in touch and I apologise that you are having issues with the HDR features in the game. I've had a look at the forums and can see quite a few threads about this, so I'll get this up to the developers to see if anything can be done. They were made aware of some issues with the HDR settings in general, but we can get more specific.

    To that end, could you provide a few comparison screenshots so I can submit these as part of the report?

    Official Response
  • alx1231
    Original poster 21 posts
    @alx1231 Hey there, thanks for getting in touch and I apologise that you are having issues with the HDR features in the game. I've had a look at the forums and can see quite a few threads about this, so I'll get this up to the developers to see if anything can be done. They were made aware of some issues with the HDR settings in general, but we can get more specific.

    To that end, could you provide a few comparison screenshots so I can submit these as part of the report?

    It's really hard to share exactly what something looks like in HDR through pictures. The closest I could get are these two images and even then I don't think they do justice to how blurry the image looks in HDR. Still because you require it here goes: This: (https://pbs.twimg.com/media/Ezl5Tf6XsAAkMU4?format=jpg&name=large) is the HDR image and this: (https://pbs.twimg.com/media/Ezl5T9KXoAcnth4?format=jpg&name=large) is the SDR image. Again, I don't really think these are the best representations of my issue but I am not really sure how else to display it.

  • alx1231
    Original poster 21 posts

    Is there any update on this? It doesn't seem like you moved forward with this.

  • Ubi-Milky
    Ubisoft Support Staff 3900 posts

    Hello @alx1231 thank you for coming back to us.

    This issue was reported and under investigation, but we only ever received examples from two other players. Are you able to provide us with an updated video or a few screenshots of how this appears for you in-game and in addition to this, could you tell me what monitor/model of TV it is you are using?

    The images you originally posted have expired and I would like to see what this looks like for you now, after update 1.3.0

    Official Response
  • acem77
    1 posts

    I have the same issue was the latest After the update they removed the option for sdr, hdr is forced.
    Hdr has a muddy look. All my other games look fine. Tried to change some tv settings no luck...
    So setting in the helped at all..

  • upshawdc
    1 posts

    @ubi-milky I am having this same problem. I have an Xbox Series X and a brand new Samsung QN90A 65" tv. It's their flagship tv in the U.S. this year.

    All non-ubisoft games look great. But, when I tried out Assassin's Creed Odyssey, all the colors were washed out and very "white". So, i did the in-game calibration, and it helped a lot, but things look bad. Here is another person who has had my problem. He took photos, and they look just like my game looks now:

    https://imgur.com/a/0AbVTSl

    The SDR image is beautiful with awesome colors, especially on the water. The HDR image looks like garbage in comparison. This is exactly what my game looks like now. You mentioned that you haven't had many reports of this, but it's a common problem in the Assassin's Creed games. For example:

    https://www.reddit.com/r/assassinscreed/comments/9lhrbp/image_completely_washed_outlacking_color_when_hdr/

    https://discussions.ubisoft.com/topic/79776/hdr-image-washed-out?lang=en-US

    https://forums.ubisoft.com/showthread.php/1939079-HDR-looks-horrible: (https://forums.ubisoft.com/showthread.php/1939079-HDR-looks-horrible)

    https://forums.ubisoft.com/showthread.php/2225063-HDR-colors-washed-out: (https://forums.ubisoft.com/showthread.php/2225063-HDR-colors-washed-out)

    https://www.reddit.com/r/Stadia/comments/hghnhl/anyone_else_notice_an_hdr_ingame_change_in/

    https://www.reddit.com/r/AssassinsCreedValhala/comments/js5tom/poor_hdr_implementation_in_ac_valhalla_does_the/

    https://www.reddit.com/r/xboxone/comments/bwmm6d/does_assassins_creed_odyssey_have_bad_hdr/

    https://www.reddit.com/r/assassinscreed/comments/9oi7or/tips_for_people_having_trouble_with_hdr/ (I tried this, didn't fix anything.)

    https://www.reddit.com/r/assassinscreed/comments/7axl60/on_pc_game_colors_look_washed_out/

    I haven't tried the other Ubisoft games on my tv yet, but the Assassin's Creed HDR bug is widely known, as evidenced by the links above. I could have posted more links to people discussing the problem, but I felt like this was enough to make my point.

    The SDR game is beautiful. If an HDR fix can't be implemented, then can you guys at least add the option to turn HDR off in the game?

    I understand that HDR can offer more realistic colors, but the color pallette of Assassin's Creed Odyssey was intentionally chosen to be beautiful and colorful. I've seen awesome images of the game running in HDR, but it simply refuses to look that way on my tv. It looks just like that image I posted earlier, here: https://imgur.com/a/0AbVTSl -- Why does the HDR image look like all the colors are muted? The SDR image is far superior.

    Please, please forward this to the development team and if they can't fix it, at least give us the option to run 4k with standard definition colors. Just a simple on/off HDR switch in the game would help.

    edit: After reading many, many discussions on reddit, it looks like completely shutting down the game, going into my Xbox Series X settings, disabling HDR10 and setting the resolution to 1440p, and then booting the game back up...then going back into my settings while the game is on standby and re-enabling HDR10 and 4kUHD...then restarting the game again...it looks like the game MAY be acting correctly. But, still, something is definitely wrong. I shouldn't have to jump through all those hoops. I'll test it again in the next day or two and see what's happening with it. I'm not even sure which action(s) seems to have fixed the problem. I'm not sure it is fixed, but I booted back into the game and I thought I was still having the problem, but eventually I ran to the ocean, and the water was actually *blue* instead of just the clear-ish washed out color. --The thing is, during that same play session, when the sun was coming up in the game, I thought the water was still washed out. Maybe the in-game lighting plays a role in making things look more washed out during certain times of the day? But there definitely seems to be some kind of bug going on. Even now, while the colors seem better, I am not sure that the problem is fixed. I'd need a few days of extended playthroughs to check it out in depth.... But, the problem definitely exists.


  • Matt_GB
    18 posts

    HDR is rubbish in all of their games except Origins.

  • Ubi-Mark.
    Ubisoft Support Staff 2925 posts

    Hello @upshawdc,

    Thank you for sharing your detailed report!

    I passed it all along to the development team to the ongoing investigation. Once we have an update on this, we will let everyone know through these forums.

    If you have any additional questions, please let us know!

    Official Response
  • Freestepper
    181 posts

    For me HDR was problem in Origins, Odyssey and Valhalla on PC. They never fixed it in the past AC games, i'm not expecting them to fix it in Valhalla too. Actually, only few non-Ubisoft games has nice HDR for me. I think it's maybe the combination of screen and the way of HDR being implemented by devs. AC games has always washed out colors for me.

    I don't wanna read just "i'll pass it on to dev team". Yea, pass it on, but dev team is just gonna ignore it, like they always did. I would like to know why is this happening. Why some games has nice HDR image and some games are washed out or why AC games including Valhalla is washed out? I play on PC on Sony x900f TV.

  • Ubi-Mark.
    Ubisoft Support Staff 2925 posts

    Hello @freestepper,

    Sorry to hear about your experience.

    I can assure you that every report passed to the development team is being reviewed and investigated. As soon as we have any more details on this one, we will keep everyone up to date through this thread.

    Official Response
  • Freestepper
    181 posts

    @ubi-mark But i red this exact line years ago about Origins and Odyssey too. Nothing happened. I would be happy if devs investigated it and also came up with conclusion and say that conclusion to people. Even if they are unable to fix it, i want them to say why they can't fix it, what is the problem, etc. If you just say that you gonna pass it on and that devs gonna investigate it and then nothing is gonna happen, it just gonna [censored] me off. I know this is business, but try to be more honest and talk to us. Even about problems that are unsolvable. Can you do that?

  • aboulfad0
    10 posts

    More than a year has passed and no fix/update? This was my first and last game from Ubisoft. It looks unplayable on PS5/LG OLED E7 in HDR mode. Color’s are dull, muted & washed out in HDR mode on my calibrated OLED. Yes I know It looks ok/good in SDR but that requires switching HDR mode between games on PS5.

    At the very least, as was suggested above, provide a switch in the game to disable HDR mode.

  • Ubi-Borealis
    Ubisoft Support Staff 6075 posts

    Hello there @aboulfad0! Welcome to the forums 🙂

    I'm sorry to hear that you're having trouble with the HDR graphics in Assassin's Creed Valhalla. We had forwarded reports of this to the dedicated teams for further investigation, but they have been unable to reproduce these washed out graphics during testing on recent Title Updates of the game.

    If you have any images or videos you can share that demonstrate how the graphics appear in your game, we can pass these along to the dedicated teams for a closer look. I recommend uploading any images to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread.

    Thanks! 😊

    Official Response
  • aboulfad0
    10 posts

    @ubi-borealis
    thank you for the reply - this video with English sub-titles describes the issue in both plain language with side by side comparison of SDR vs HDR starting at 1´55

    .


  • TheNorfolkian
    1844 posts

    @aboulfad0 That’s a great video showing the problem... thanks for sharing. I have definitely noticed that HDR tends to darken everything in the game... almost as if there is a filter mapped over the entire screen.

  • Ubi-Peach
    Ubisoft Support Staff 252 posts

    Hey @aboulfad0! I have shared your video with the investigating team. Thanks for bringing this to our attention.

    Official Response
  • aboulfad0
    10 posts

    @ubi-peach Thanks, here are some screenshots which clearly (no pun intended) highlight the lack of clarity, colour saturation and HDR'ness. Unsure about whether capturing screenshots renders correctly across different display devices. fyi I am using the same TV input and settings for HDR Gaming on my LG E7 between this game and others and as many have reported, HDR mode/setting is not what one would expect. What I captured in screenshots reflects what I see on my LG E7.

    There is 3 pairs of screenshots of almost the same photo, the first (ending with a) is SDR, the second is HDR (yes ... ending with b). Apologies if the size is too big to embed inline.

    Happy to share settings or other info.


  • TheNorfolkian
    1844 posts

    @aboulfad0 Those are some great screenshots. Thanks for sharing. It is crazy how much better SDR makes the game look.

  • Ubi-Froggard
    Ubisoft Support Staff 3248 posts

    Thanks for sharing those screenshots @aboulfad0. We've forwarded them on to the dev team.

    Official Response

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