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  • Blackwolf_tb
    Original poster 6 posts

    Hello i have weird bug with my controller.
    I own Logitech Wireless Gamepad F710. (connected to USB if it matter)
    And everything worked fine till april 15 (my last play on Valhalla).

    Yesterday i back to game and notice my controller dont respond.
    It is wierd coz on 1st screen (click any key to continue) it work. But after checking dlc loading etc. When i try move to load game cursor dont move.

    Im not 100% sure but i think something is wrong after festival end becouse i change nothing on my PC so it must be game problem. Maybe it is coincidence but this is only one thing is changed in game since my last play.

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  • ubi-smash
    Ubisoft Support Staff 823 posts

    Hiya @Blackwolf_tb! Have you tried plugging your wireless adapter into another USB port on your PC to see if there are any changes? I would also try verifying your game files and also making sure that the drivers are updated for your controller. Please let us know you have already tried this and if the controller is still unresponsive in-game.

    Official Response
  • Blackwolf_tb
    Original poster 6 posts

    @ubi-smash

    Hey.
    I do everything You say but nothing is changed.

    Wierd thing i have noticed.

    When i login to Ubi connect i hear sound like when i connect new divace to PC.

    And on the bottom of the app i see "Your controller is connected" but it change to " your controller is disconected" and it change every few secound.

    Gamepad itself work good on other app or games in steam for example.

    So i think it can be some problem with ubi connect.

    I played almost 90 hours on this gamepad in Valhalla and everything was right. 
    In next week maybe i try reinstal game so i hope it help.

    PS: I check in game control option and is seems game can not see gamepad like it was before. Just keybord and mouse (but i can click on gamepad control it is not gray like when it is off or disconected).

  • ubi-smash
    Ubisoft Support Staff 823 posts

    @blackwolf_tb Thank you for the update and sorry to hear these steps didn't help. Could you try emptying the cache for Ubisoft Connect to see if you get the same notifications with your controller when opening the client?

    Official Response
  • Blackwolf_tb
    Original poster 6 posts

    @ubi-smash Hey.


    I do it but didn't help.

    Last night i reinstal game and even that didn't help.

    Something must be wrong with game code Ubi connect or something else becouse i use this controlller on steam or other games (even on Valhalla i click "A" on 1st screen as i say before. But it is all what i can do).

  • ubi-smash
    Ubisoft Support Staff 823 posts

    @blackwolf_tb Have you tried your controller on any other Ubisoft titles to see if you get the same results?

    Official Response
  • Blackwolf_tb
    Original poster 6 posts

    @ubi-smash

    I have tried it on Assassin's Creed III and it didn't work too.

  • ubi-smash
    Ubisoft Support Staff 823 posts

    @blackwolf_tb I appreciate you sharing this with me. We have received similar reports of wireless controllers having this issue in Valhalla recently and our team is currently reviewing this moving forward. I have also shared this thread with our team's investigation. I don't have any further information to share at this very moment, but please keep a lookout on our Known Issues thread here for further updates. Thanks for bearing with us in the meantime while our team looks into a fix for this.

    Official Response
  • Blackwolf_tb
    Original poster 6 posts

    @ubi-smash

    Hey.
    OK.
    Thanks for info. To be honest i'm happy to hear about "other reports" (i know it is selfish and cruel) but it give more chance to be fixed 😁.

  • ubi-smash
    Ubisoft Support Staff 823 posts

    @blackwolf_tb No problem! Thank you again for reaching out to us here and please stay tuned for further updates.

    Official Response
  • Blackwolf_tb
    Original poster 6 posts

    @ubi-smash
    Hey. I found the solution it was easy like ...... After update month ago settings was changed as You can see on screen below. I dont belive it take me month before i noticed this s....

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