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  • Reputation
    4 posts

    I have the same issue, I'm playing with an Xbox one controller on PC with KB+M disabled (it causes crashes but that's another story). It is especially annoying when I put on the face mask because his voice gets more bassy, my ears start bleeding. Switching off dialogue boost helped just a bit but not much. It is more obvioous with a face mask.

  • Saz3rt
    3 posts

    Posting here too. I've also made a topic but seems nobody cares.

    Do you guys also have the sound issue where Eivor just screams too loud when climbing things ? Or jumping?

    This is like killing totally the game and my ears.

    I've stop playing the game and can't even touche it until they fix this.

  • j.margetin
    10 posts


    I have exactly the same issue. Not sure why is this happening.

  • TiffanyA.15
    1 posts

    I am reassured to read all this, currently a sound designer for video games, I was very surprised at the audio quality of this Assassin's Creed. Eivor's voice is really strong, his reactions to the efforts are worthy of jump scare. It also has a permanent reverb on it.
    And what to say about the sounds of footsteps in the snow - present everywhere ahah - they are horrible and repetitive ...

    Where's the time in the sound designer teams on this project to get it right?

  • Rectdageimar
    4 posts

    I'm having this problem too, i noticed it even from the gameplay demo 2 months ago, the audio is very bad. Because of that i didn't even play ac origins, odyssey was ok-ish, now we are back at origins with the sound quality. I would like to see a patch for this, or at least a optional patch. The dialogues are very strange, like Eivor is very loud, and others very quiet. And that's with dialogue boost, without it it's unplayable.

  • basemix2007
    10 posts

    Ps5 now have the loud Eivor voice and footsteps after the patch. So now it is a bad as it was on ps4. Realy out of balance volume on everything now and again background music can barely be heard. It’s weird that before 1.04 on ps5 these issues were none exsisting. This is so annoying that it got from good to worse on the Playstation 5.

  • basemix2007
    10 posts

    This Problem now exist on ps5 after patch 1.04

    Started playing this game on PS4 Pro and there it was awfull. When i got ps5 the loud Eivor voice gone and matched the volume of other people.

    But now after 1.04 the problem now have affected the Playstation 5 version too.

  • White-Wolf._
    3 posts

    The main characters voice is louder than everything else, can't hear other characters and the music. There is nothing in the options menu to fix it.

  • kuillemaul1
    5 posts

    @basemix2007 I can confirm for me at least that the issue is still there after the patch. You kind of get used to it but it does ruin the experience.

  • Shadrach-Attack
    9 posts

    @kuillemaul1 same, still there after the update

  • Ubi-Baron
    Ubisoft Support Staff 788 posts

    Thanks for the added details, this issue is still being looked into at the moment.

    To help us look into this, please let us know the following information:

    • For users on PC, are you using a dedicated Sound Card?
    • For users on PC, please create a Support case here and attach a DxDiag.
    • What kind of sound set-up are you using?
    • Do you notice this outside of Cutscenes as well?

    Official Response
  • kuillemaul1
    5 posts

    @ubi-baron Realtek onboard sound. Headphones. Always. In cut scenes and in regular game.

  • Ubi-Baron
    Ubisoft Support Staff 788 posts

    @kuillemaul1 Thanks for providing that.

    Would you also be able to upload a DxDiag through the Support Site here?

    Official Response
  • erdholio
    1 posts
    This post is deleted!
  • Blondie4e
    1 posts

    I have the exact same problem, eivor's voice is way louder than everything else if i play with keyboard and mouse, but with a controller is fine ( the problem is that my logitech controller, doesnt work well with ACV, as my character moves alone ... )
    asking for a refund already.

  • pudsley
    1 posts

    @blondie4e This is still unresolved.it seems, really has a detrimental effect on the game.

    The game audio is really good, the water sounds, environment sound effects but when I raise the volume enough to be able to hear it Eivor's voice is extremely loud, whether that be cinematic dialogue or general wild lines or even his voice cues on horseback, especially noticeable when whistling for your horse, it's ear shattering.

    Platform : PC
    Sound Card - PCI-E Soundlbaster ZxR (dedicated)
    Speaker Setup : Z906 5.1
    Spec : i7 7700k, 3080 RTX, z270 chipset, 32GB Ram, M.2 SSD.

    Tried everything, from lowering centre speaker on speaker system to tweaking ZxR software, voice boost is off for main character at least in the settings, I wonder if for some reason it's stuck on anyway?

  • Attanno_
    32 posts

    Following Ubi's decision to break the original post in subforums, please find my observations on the issue of Eivor voice level.

    AC valhalla sound design suffers from bad audio levels.

    In general the sound levels are very unequal with onomatopeia of Eivor being way louder than other sounds (ex : the micro sounds he/she makes while running and jumping). Those sounds are way louder than the sounds of the world and it feels very strange.

    During discussions, the voices are very uneven, even for Eivor who's voice can go from very loud to almost inaudible as if he was at the back of the room, very far from everybody and then going back to very loud. This also applies to most of the NPCs with whom we discuss.

  • UbiKobold
    Ubisoft Support Staff 664 posts

    Hello everyone, and thank you all for your continued patience during these times. I would like to apologize for any inconvenience that this may be causing in the meantime. The Game team is currently still investigating. If you have not provide the information below, please add your info to this thread so I can forward it to the Game team. Thanks!

    • What platform are you playing on?
    • If on PC, are you using a dedicated Sound Card? If so, please provide the name.
    • Also if on PC, please create a Support Ticket and attach your DxDiag file.
    • What kind of sound set up do you use?
    • What monitor or TV are you using?
    • Do you notice this outside of cutscenes as well?
    Official Response
  • Attanno_
    32 posts

    @ubikobold Hi, I tried to fill a ticket as you asked but the support is unavailable due to covid apparently.

    As for the question you asked :

    • What platform are you playing on? PC
    • If on PC, are you using a dedicated Sound Card? If so, please provide the name. No dedicated sound card
    • Also if on PC, please create a Support Ticket and attach your DxDiag file. Unable to provide a ticket as the support is unavailable due to covid apparently
    • What kind of sound set up do you use? hyper x 7.1 headphones and sometimes audio speakers
    • What monitor or TV are you using? LG 27GL850 Monitor
    • Do you notice this outside of cutscenes as well? Yes it is noticeable all the time. Mostly in cutscenes but the voice of eivor (onomatopeia especially) is very loud during gameplay. This goes for every sounds and voices of the game (NPC, environment etc.) which can go from very loud to almost inaudible in a second, sometimes in the same sentence

    I hope this comment can be helpfull, hope you can do something quick about it. All the audio problems are more than 6 months old now.

  • UbiKobold
    Ubisoft Support Staff 664 posts

    @attanno_ Thank you for providing all of these answers! I have forwarded your information to the Game team to be included with their investigation. For the DxDiag file, could you try contacting our Support on Facebook or Twitter? From there, an agent can assist with gathering your DxDiag file. Thanks again for your assistance with this matter!

    Official Response

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