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  • UbiKobold
    Ubisoft Support Staff 531 posts

    @attanno_ Thank you for providing all of these answers! I have forwarded your information to the Game team to be included with their investigation. For the DxDiag file, could you try contacting our Support on Facebook or Twitter? From there, an agent can assist with gathering your DxDiag file. Thanks again for your assistance with this matter!

    Official Response
  • Attanno_
    19 posts

    @ubikobold Hi, any news on the investigations ? Thx

  • SNO_Oriflame
    3 posts

    The same problem. However, in what way are controller and keyboard are related to Eivor’s audio settings? It’s a bit strange, isn’t it? So, no further news I suppose.

  • UbiKobold
    Ubisoft Support Staff 531 posts

    Thank you both for your patience! Attanno_, were you able to contact our Support via Facebook or Twitter and provide your DxDiag file? I was unable to find a Support case with you regarding this issue. Once you attach that file, please provide your case number here so that I may add that to the rest of your information with the Game team.

    SNO_Oriflame, the questions below do not request your keyboard and controller. However, I have requested what kind of sound set up you use, in addition to what monitor or TV you are using. Would you be able to provide your answers to all of the following? Since you are also experiencing this issue with Eivor's voice being louder than other NPCs.

    • What platform are you playing on?
    • If on PC, are you using a dedicated Sound Card? If so, please provide the name.
    • Also if on PC, please create a Support Ticket and attach your DxDiag file.
    • What kind of sound set up do you use?
    • What monitor or TV are you using?
    • Do you notice this outside of cutscenes as well?


    Official Response
  • SNO_Oriflame
    3 posts
    • What platform are you playing on? PC
    • If on PC, are you using a dedicated Sound Card? If so, please provide the name. No dedicated sound card
    • Also if on PC, please create a Support Ticket and attach your DxDiag file. Sent through Facebook, because cannot create a ticket on support page due to covid appearently.
    • What kind of sound set up do you use? А4TECH Bloody G500 Headphones usually, but sometimes speakers
    • What monitor or TV are you using? ASUS PA34V Monitor
    • Do you notice this outside of cutscenes as well? Yes

    Hope this issue will be solved soon.


  • SNO_Oriflame
    3 posts

    @sno_oriflame Couldn't attach the DxDiag file for an unkown reason. However, I downloaded it to google drive and shared the link on the Support ticket #14779367.

  • UbiKobold
    Ubisoft Support Staff 531 posts

    @sno_oriflame Thank you for creating this Support ticket! I saw that you sent a YouTube link on that ticket, and I have forwarded that video to the Game team to be included with their investigation. Thanks so much!

    Also, if you would like to try adding the DxDiag file again, the file may need to be compressed before it is attached to the ticket.

    Official Response
  • Jon_ofDad
    8 posts

    @ubikobold

    I too am having these issues

    What platform are you playing on? - PC

    If on PC, are you using a dedicated Sound Card? If so, please provide the name. - No, sound device is connected through USB.

    Also if on PC, please create a Support Ticket and attach your DxDiag file. - cannot create a support ticket, only live chat seems to be available to me at this time.

    What kind of sound set up do you use? - Sound BlasterX Katana Sound Bar

    What monitor or TV are you using? - ACER XB272

    Do you notice this outside of cutscenes as well? - Yes anytime an NPC is talking they are super quiet, noticed more during cutscenes, when sailing the boat and during battle. Although the battle stuff might just be drowned out by the sound of skulls being smashed 🙂

    If you can let me know how to send in my DxDiag and MSINFO files I will gladly do so!

  • Spidermonk111
    12 posts

    A bit disappointed to see this is still being an issue almost 7 months into the game. Still, I've been able to force Eivor's audio to be louder during cutscenes and post cutscene conversations by either turning the control scheme to Hybrid or Keyboard & Mouse. Setting it to Wireless Controller (PS4 controller) makes the voice level normal. I can pause during a cutscene, swap between the control schemes, and immediately notice the change in levels.

    What platform are you playing on? PC
    If on PC, are you using a dedicated Sound Card? No, onboard to motherboard
    If so, please provide the name.
    Also if on PC, please create a Support Ticket and attach your DxDiag file.
    What kind of sound set up do you use? Bose desktop speakers, 2.1 audio
    What monitor or TV are you using? Pixio PX7 Prime 2560x1440 165hz
    Do you notice this outside of cutscenes as well? Can't tell if it's affecting the grunting noises, definitely notice in conversations after the cutscenes end.

  • Spidermonk111
    12 posts

    Well since I can't edit anymore guess I have to post again to update. The entire game audio seems to be 2x as loud when using a K&M. I set it to Hybrid and when using the shoulder buttons in the menu it's around half the level of what using Q & E in the menu does. It affects all the in-game sounds as well.

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