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  • alphamachina
    42 posts

    @ubi-borealis

    When I played this game back in early December I did not have this problem. It has only just started happening on my latest install today, where Eivor's voice is drastically louder than everyone else's. He booms over everyone else to the point that the game is completely unplayable. It is not a matter of what sound device I use, as it does it across all of them. And it never did it before, on the exact same hardware, so it's definitely something your devs have done since the last time I played this game. 

    I've tried playing on my Realtek onboard audio, same issue. My Mackie Onyx Artist 1-2 external soundcard, the same. My RTX 2080 or 3080 digital output to my monitor, same problem. No change. It also happens on my girlfriend's PC with her RTX 2070 HDMI output to a 5.1 surround system. And it happens on our PS5 as well. From what I'm reading here, it's happening literally across all platforms, yet here you guys are still asking about what hardware people are using.. smh..

    This has nothing to do with end user audio device, I can promise you that. Your customer service guys are going on and on about what devices people are using, but if it's happening across all platforms and all different types of audio devices, then you'd think you guys would get the hint that it's got jack sh-t to do with hardware and everything to do with something your devs have done since December. I'm trying to tell you that it took me all of 5 minutes of research to figure out that you're barking up the wrong tree. Why has it taken you 7 months to do exactly nothing about this? 

    I'm seeing hundreds upon hundreds of complaints for this going all the way back to December on Reddit and your forums here, and you still have done nothing about it. I stopped playing before because of gamebreaking bugs. Well, time to uninstall again until you work out yet another one. Plenty of other games to play. 

  • Ubi-WheelyDuck
    Ubisoft Support Staff 430 posts

    Hey there,

    Thank you for your detailed response including information on all the troubleshooting you have performed to date.

    When we investigate an issue we investigate all potential causes. This includes both from a players setup configuration and from our side. I can assure you that all avenues are investigated.

    If you are able to send over a copy of your DxDisg and MsInfo we will be more than happy to take a look at this also.

    Many thanks

    Official Response
  • Herman_vd_Dool
    1 posts

    is there an option to edit the sound so that everything sounds normal? The main character is super loud, but everything else is very, very soft.

  • Ubi-Borealis
    Ubisoft Support Staff 3895 posts

    Hello there @Herman_vd_Dool! Welcome to the forums 🙂

    I'm sorry to hear that you're encountering trouble with Eivor sounding much louder than everything else. Thanks for taking the time to share your report with us. To help us to take a closer look at this issue, would you be able to provide us with the following information:

    • What platform are you playing on?
    • If on PC, are you using a dedicated Sound Card? If so, please provide the name.
    • Also if on PC, please create a Support Ticket and attach your DxDiag file.
    • What kind of sound set up do you use?
    • What monitor or TV are you using?
    • Do you notice this outside of cutscenes as well?


    Additionally, if you have any video that demonstrates Eivor speaking much louder than anyone else, this will be helpful for further investigation. I would recommend uploading any footage to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread.

    We can then pass your report along to the development team for further investigation.

    Thanks! 😊

    Official Response
  • Jon_ofDad
    9 posts

    @ubi-woofer Apologies myself for taking so long to respond also.

    I can still not create a support ticket, it seems as though only live chat is available to me for whatever reason.

    Unless this has been fixed since, I can still send my files over if you create a ticket for me.

    Thanks!

  • Ubi-Borealis
    Ubisoft Support Staff 3895 posts

    Hello there @Jon_ofDad!

    I'm sorry to hear that you've had trouble creating a support ticket. I've checked in with the development team, who have said that they no longer require any additional reports for the investigation. Thank you for offering to provide us with one. If they request more information, we will let you know within this thread.

    Additionally, once we have any updates to share with you all from the investigation, we will be sure to let you all know within this thread as soon as we are able to.

    Thanks! 😊

    Official Response

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