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  • Ashmash2020
    Original poster 1 posts

    Hi I have the game on disc for xbox one s but the only audio is background music no one that is speaking has sound at all and the subtitles are not coming up either so have no idea what the hell is going on in the game. Is there away to fix this as was a birthday gift. I've searched online and so many ppl have the same issue but no ways to fix


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  • Ubi-Borealis
    Ubisoft Support Staff 4132 posts
    Best Answer

    Hello all!

    I'd like to reach out to you all with an update. Following the release of TU 1.3.0, this issue has been marked as resolved by the development team!

    If you are still encountering trouble with missing audio following this Title Update, please can you provide us with the following information:

    • Confirmation of the platform(s) you are playing on
    • Details of your audio set-up and any audio devices in use
    • Details of troubleshooting steps already completed, including the make / model numbers of any alternative devices used
    • A video that demonstrates the missing audio you're encountering in-game. We'd recommend uploading the video to a sharing platform (such as YouTube or Google Drive), as this will allow you to post a shareable link within this thread
    • (PC) Your MSINFO and DXDIAG files (these will need to be submitted to us via a support case or Twitter / Facebook; please reply to the thread with your case reference number for us to check for these)


    We can then forward these reports to the development team for further investigation.

    Thanks! 😊

    Official Response
  • heatherlou6661
    2 posts

    No dialogue when starting game ☹️ Every other sound is there. I’m really disappointed been looking forward to this game for months even booked time of work and I can’t even play it 😭

  • ottered
    3 posts

    Same problem for me on Xbox series x

  • jjfrizz2
    7 posts

    @heatherlou6661 same here on xbox one s

  • oggster93
    1 posts

    I have the same issue on PC. Although I think the audio is there, just so low that it can barely be heard. All other audio works, including conversations with NPCs outside of cutscenes.

  • jjfrizz2
    7 posts

    @oggster93 I've tried speaking with the npcs and it's the same, the volume is so low its incomprehensible

  • riddles191
    9 posts

    @oggster93
    if you have it on pc someone has spoke about a fix on a different post. Something like changing the language on Ubisoft connect before you load Valhalla .

  • ottered
    3 posts

    I found a fix in another thread which worked for me: change the Xbox audio output settings from 7.1 Uncompressed to Stereo Uncompressed , I hope it works for you too.

  • Sierra53
    3 posts

    Adding my voice to those saying the audio is atrocious. Playing on PS4, and it's completely embarrassing - ambient sounds are missing, dialogue cuts out and then starts playing when another character is speaking, and the overall quality is really terrible.

  • Toshgirl
    2 posts

    Hello,
    I am getting no sound other than background noises on the PS5 Valhalla. There are no spoken voices. I have tried changing every sound setting possible on the PS5 and my tv. Does anyone know how to fix this?

  • Xillias_
    2 posts

    I can hear some audio like background noises and minor dialogues with random civilians but I can't hear things like my footsteps, combat noises, or any important dialogue (important npc's, quests).

    This issue started when I was in the middle of some sort of escort quest as part of a pledge in East Anglia. I had to pause the game mid dialogue on the guy who was talking and I also put my computer into sleep mode. Some time later when I turned my computer back on and hopped right into the game, the audio issue started.

    I first tried verifying my files, but it didn't work so I tried reinstalling the game. Didn't work. At this point I'm thinking it has something to do with my save file since I paused the game when someone was speaking and now perhaps my save file is in some weird state. I have not tried reverting to a different save file since I don't want to lose progress, so I can't confirm this.

    I'm running windows 10 with an rtx 2060 super, intel core i7 5820k, asus x-99 mobo, samsung evo nvme. Also worth noting, I use a Focusrite clarett audio interface for sound i/o and every other sound i/o on my computer is disabled through windows and always has been, so the there is only 1 place for sound to go to.

    This issue is seriously ruining my immersion and I just can't bring myself to play the game while this issue persists. Please look into it, and let me know if you need anything else of me. tyty.

  • anaake_art
    6 posts

    Adding to this, so it's more visible! The same happened to me just now. The game worked completely fine in the morning, closed the game and reopened it again an hour ago and audio just stopped working.

    I was in Snotinghamscire, when footsteps stopped working and dialogue disappeared during mystery world event in same region. Travelled back to settlement, still didn't fix itself. Verified the files like you, nothing. Tried old save, nothing.


  • StAbSdEeP
    1 posts

    I have put almost 20 hours into the game, missing out on 98% of audio dialogue. Having to read it all, I’m tired of it, ruins the story for me. My responses in my support ticket take 4 days to get a new response, with some useless suggestion that doesn’t work.

    I am playing on an Xbox series X, I notice this thread seems to be mostly PC players. Not sure if my issues is related, but I have tried the following with no luck.

    >reset of Xbox
    >uninstall/install
    > try loading new game
    > installed a different language audio pack and run that

    All efforts have resulted in nothing but waisted time.

    I will be seeking a refund I guess, which sucks because this game is really fun.


  • blankmouth
    1 posts

    Hi all. Hope everyone had a good thanksgiving. Just got the game for the Xbox one and installed it with the new patch 1.04 and I have all the background noises but no voice dialogue no subtitle bubble in the prologue and into the next chapter. As soon as the next chapter started with no dialogue I turned it off. I checked all my settings and everything. From what I have read, I’ve heard others are having the same issue even on other systems. Any idea as to the resolve or are we S.O.L. Until another patch comes out??

  • headbanger866
    31 posts

    The audio has gone when you pet your dog in your encampment,also the audio in the title screens is brocken.

  • Xillias_
    2 posts
    This post is deleted!
  • SHRU88ERY
    3 posts

    Having an audio issue currently. Started a new game due to other issue, corrupt save files, and now in my new game I have no sound other than voices when I am near or on the ship. Can't hear water effects, rowing, wind ect. Only voices if the characters happen to be in any conversation. Playing on PC, on the latest patch.

  • Earlesj
    3 posts

    @rvkennedy I had that problem twice. Had to completely turn the game off and back on for it to come back.

  • carpetmonster88
    14 posts

    @rvkennedy check your audio in console (not game) settings. Im playing on PC but I recall that some console users were complaining about no voices and it was related to game taking control of console sound settings and changing it to e.g 5.1 sound instead of stereo.

  • ibarix2
    5 posts

    No ambient sound, no music in main menu, various sounds "missing", I only hear footsteps and those are echoing and muffled.

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