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  • Locked SOLVED [DISCONTINUED] Some trophies haven't retroactively unlocked after migrating from PS4 to PS5 | POST HERE

    2 Likes/389 Replies/13858 Views
    Garbo3
    778 posts

    @miestigmaviejo Hola,
    They say they will be a fix for this but we just dont know when. You can choose to play now on PS5 and then when is fixed the trophies should pop up,or you can just wait. I rather keep playing Valhalla on PS4 until this issue is fixed,and play other games on PS5.
    Saludos

  • Ubi-Borealis
    Ubisoft Support Staff 3847 posts

    Hello there,

    @RedShadow420 - Thank you for taking the time to share your report with us, and to include some additional images of your PS4 and PS5 trophies. I'm sorry to hear that you have still been unable to retroactively unlock "Orlog Champion." Thank you for letting us know that you've tried capturing footage for us as well. Are you unable to upload the video directly to a sharing platform (such as YouTube)? If you're able to upload the video, please don't hesitate to send us a link so we can include this in your report.

    @MiEstigmaViejo - The investigation into PS5 trophies not retroactively unlocking has been reopened by the development team. Are you able to send us a video that shows the following:

    • Your PS4 trophies and your PS5 trophies, showing Builder, Home Sweet Home, and Orlog Champion as unlocked/locked respectively
    • That completing a main/side quest does not cause these trophies to unlock for you.


    We can then forward this video to the development team for use in the ongoing investigation.

    Thanks! 😊

    Official Response
  • smustgrave
    4 posts

    I just updated to the PS5 version. And my progress appears to be there but I'm missing a bunch of trophies now that I can't get back. Huge bummer to do all that work and have it taken away because of an update. Any fix for this?

  • ubi-smash
    Ubisoft Support Staff 877 posts

    @smustgrave Hey! Sorry for the issues with some of the trophies carrying over for you on PS5. Our team is currently investigating this issue moving forward. Could you share the trophy names you are missing on PS5 and that visible on PS4?

    Official Response
  • smustgrave
    4 posts

    @ubi-smash the ones I've noticed are
    Rampage
    Equine Attack
    Builder
    Home Sweet Home

    May be a few more but those are the ones I noticed. I believe most didn't carry over. After the update I was running around and randomly a ton of previous trophies triggered just not all.

  • Ubi-Mark.
    Ubisoft Support Staff 1541 posts

    Hello @smustgrave,

    Thank you for the update!

    As I can see that the investigation has been reopened on this matter, can you please provide us with a few screenshots of this occurring (a locked trophy and the screenshot relevant to unlock it)? Once received, I'll be able to pass it along to the team.

    Many thanks and if you have any additional questions, please let us know.

    Official Response
  • smustgrave
    4 posts

    @ubi-mark not really sure how I’m suppose to take screenshots? Like how am I suppose to screenshot I did a raid? Or screenshot my settlement is maxed out? I did a 110 hours into the game and did everything on the main area but don’t have screenshots stored..

  • CloudStrifeNL
    23 posts

    @ubi-borealis I really wonder what a video could possibly contribute to fixing this issue.

    Over had the problem.with trophies not unlocking for a while now (since December 18th 2020 since I booted Valhalla on PS5 for the first time then).

    I am still missing:

    Overdesign II
    Builder
    Home Sweet Home
    Flying Eivor
    Orlog Champion

    The other trophies popped at some point completely random or when I met the actual requirements. In an earlier post you mentioned the devs said it works as it is supposed to. I guess they meant playing the game for the first time. Not when transferring the PS4 save to PS5.

    I finished the DLC, every mission, and no new trophies popped except "Not the Norse You're Looking For" because I killed 10 enemies without being seen.

    I truly hope a patch is at hand seeing this is an actual bug in the way it meant to work.

    I haven't made a video of completing a mission (don't see the point really) but as it is probably proof someone actually did finish a mission I tried adding a screenshot but the image dimension wasn't right.

    So you can check it out here: https://my.playstation.com/profile/CloudStrifeNL

    Really hope it gets fixed. Thanks again!

  • RedShadow420
    3 posts

    @ubi-borealis
    Here is the link to the video. I completed two Reda quests to show multiple scenarios.
    Link:

  • MiEstigmaViejo
    4 posts

    @ubi-borealis Here's a link to a vid of my trophies for both the PS4 and PS5 version:



    I literally have no remaining quests to complete so I can't send a vid of that over, but I did a few from main game and all of the Druids DLC quests after the fix that caused the others to transfer, so I'm pretty sure completing another isn't going to do anything.

  • Ubi-Borealis
    Ubisoft Support Staff 3847 posts

    Hello there,

    @smustgrave - Apologies for any confusion caused. Just to confirm, for "Equine Attack" and "Rampage," have you tried repeating the actions to unlock these trophies (assassinating from horseback and completing a raid)? Have you also been able to try completing an additional main/side quest to see if this triggers "Builder" and "Home Sweet Home" to unlock?

    If so, could you could provide us with screenshots/videos that show the following, we can then pass these along to the development team as part of the ongoing investigation:

    • Your unlocked trophies on PS4
    • Your locked trophies on PS5
    • That, upon completing a main/side quest or repeating the action again, the trophies do not unlock for you


    @CloudStrifeNL - As the development team has marked this issue as resolved previously, a video to show that the issue still persists is helpful for the reopened investigation. We appreciate affected players taking the time to record this footage for us if they are able to. Thank you for letting us know which trophies have remained locked for you, and for letting us know that you've completed additional main/side quests since transferring to PS5.

    For "Overdesign II" and "Flying Eivor," have you been able to repeat the original unlock action (being thrown 30 metres by a housecarl or destroyer)?

    I'm afraid I'm unable to view the screenshot on your PlayStation profile. Would you be able to upload the image to a sharing platform (such as Google Drive or One Drive) and post a link to the image in this thread? We can then take a closer look.

    @RedShadow420 - Thanks for sharing a video with us! I've added this to the report you submitted to us previously.

    @MiEstigmaViejo - Thank you for the video, and for letting us know that you've completed additional main/side quests in "Wrath of the Druids." I've passed this along to the development team so they can use it in the ongoing investigation.

    Thank you 😊

    Official Response
  • KennetHaakonsen
    2 posts

    @ubi-borealis

    «Rampage» is missing for me aswell. Have done all the raids so I can not trigger it by doing one.

  • Ubi-Borealis
    Ubisoft Support Staff 3847 posts

    Hello there @KennetHaakonsen! Welcome to the forums 🙂

    I'm sorry to hear that you've been unable to unlock "Rampage." Just to confirm, have you tried repeating a raid to see if this triggers the trophy? If you haven't, please can you give this a go. Make sure you don't do a River Raid, as this won't count towards unlocking the trophy.

    If "Rampage" still does not unlock after repeating a raid, please can you send us a video that shows you successfully completing the raid, but that the "Rampage" trophy remains locked on your PS5. We can then forward this to the development team as part of the ongoing investigation.

    Thank you 😊

    Official Response
  • uplaybrowser
    1 posts

    I have completed "Wrath of the Druids" DLC on PS4 n got all the trophies related to it there but when I migrated to PS5 the DLC trophies didn't unlock

  • Ubi-Borealis
    Ubisoft Support Staff 3847 posts

    Hello there @uplaybrowser! Welcome to the forums 🙂

    I'm sorry to hear that your "Wrath of the Druids" trophies didn't transfer successfully after migrating to PS5. Thanks for taking the time to share your report with us within the forums.

    Have you been able to try the suggested workaround to try and trigger the trophies?

    If your trophy was unlocked using an non-repeatable action (such as completing a story arc, creating your Jomsviking, or completing side quests), you will need to complete another main/side quest to trigger the trophy to unlock again on PS5. Many players have found that completing Petra's side quests, or completing quests as part of the Wrath of the Druids expansion (if able to) have caused more trophies to unlock.

    If your trophy was unlocked using a repeatable action (such as collecting certain weapons, being thrown 30m by a Housecarl, or completing a raid), you will need to perform this action again in-game to trigger the trophy to unlock. For instance, for "Worthy" you will need to re-equip Mjolnir.


    If your trophies still don't unlock after repeating the action, or by completing a main/side quest, can you let us know which trophies have remained locked for you? If you can provide a video which shows your unlocked PS4 trophies and your locked PS5 trophies, this will be helpful for further investigation.

    Thanks! 😊

    Official Response
  • satchrocks
    1 posts

    I reached out to Ubi support regarding trophies from PS4 to PS5 for AC Valhalla not carrying over and here was the response -

    "Thank you for contacting Ubisoft Customer Support. I will be assisting you today. 
    We apologize for any confusion.
    The Achievements/Trophies progress are shared across the different platforms, however the game doesn’t retroactively unlock all Achievements / Trophies whose threshold have previously been reached. 

    For all Achievements/Trophies considered as completed in a previous platform, you must perform an additional action to unlock the Achievements / Trophies on the new platform. 

    For achievements/trophies based on counted and repeatable actions, the achievement/trophy will be awarded the next time you perform the same target action. 

    For achievements/trophies based on unique or non-repeatable actions, the achievement/trophy will be awarded the next time you perform the same unique non-repeatable action. 
    Let us know if you have any further questions. "

    So basically I gotta play it all over again to perform "same target options"? I did perform steps mentioned in various posts but unfortunately with all Ubi games that has PS5 version, I have to play them all over again. Any help would be appreciated. I have over 90 hrs of gameplay but I'm told to perform "same target actions" to unlock it. I wonder that's how Ubisoft handles their trophies but I have NO such issues with games from other developer.

  • wATYTaty
    1 posts

    Hello,
    I've earned the platinum on PS4 and all Wrath of the druids DLC. After the transfer to PS5 I am short 8 trophies on the main games, including the Platinum and all the DLC trophies. Please help and don't dare send me to play again. I'VE SPENT 250 HOURS already in the game, it is not fair.

    Thanks.

  • Ctown322
    1 posts

    I would like to include a report that the "Builder", "Home Sweet Home", and "Orlog Champion" trophies have unlocked for me on PS4 but not on PS5. I have finished missions and unlocked trophies while playing on my PS5 as well.

  • CloudStrifeNL
    23 posts

    @ctown322 Still no fix for these. Having the exact same problem. Even finished the Druids DLC but still some are locked. Some I could possibly get again by doing what I need to so but it is embarrassing they are incapable of fixing this. Currently playing Final Fantasy VII Remake on PS5 and even though I am replaying it there are loads of people immediately getting the platinum trophy as intended. It's bugged for Valhalla as many things are in this title. Sad but true. Maybe we'll someday see it fixed. Maybe the devs will just keep saying it works as it is supposed to (even though it isn't). I hope they are going to fix it. Maybe reavh out to other devs who have managed to do it 😉

  • Baorwulf
    2 posts

    Soi managed to upgrade the game to PS5 with the saves and all . After an hour or so the trophies came in and stopped to 33/62 even though my ps4 game has 53/62 done. Random ones like upgrading the settlement didn't activate.
    Is there any workaround or should i just keep playing the ps4 version to get my platinum?

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