Due to the messy nature of these forums I had posted in another area which seems to be for another AC game https://forums.ubisoft.com/showthread.php/2336531-Constant-Crashing-only-with-Valhala: (https://forums.ubisoft.com/showthread.php/2336531-Constant-Crashing-only-with-Valhala)

CASE NUMBER - 14517738

As the title states the game is constantly crashing and has been unplayable since last Saturday

I have no other issues with any of the games I am playing on my pc
WOW, Overwatch, Apex Legends, Doom Eternal, Cyberpunk 2077


Happens randomly, start of a cut scene, during, during normal game play in area of a lot of action and then just standing at a vendor.
It has gotten worse and worse the further I've progressed in game. It is now unplayable and crashes within anywhere from a 1 - 3 minutes

Randomly the game freezes
Screen goes black
Then you can hear the sound in the back ground
Sound stutters then error pops up and it submits the report to ye.

It has happened 4 times now in a row while I try to complete the the mission in lunden at the docks. Crashed in 4 different places.

I've tried using my amd settings at normal, overclocking etc and no difference. This is only an issue with Valhalla

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OS: Windows 10 64bit
RAM: Corsair Vengeance RGB Pro 32 GB (2 x 16 GB) DDR4-3200
CPU: AMD Ryzen 9 3900X
GPU: PowerColor Radeon RX 6800 XT 16 GB Red Devil Limited Edition
PSU: Corsair HX Platinum 1000 W


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Everything is up to date. Software, games & apps etc

Reinstall supporting software: Already done, no change
Disable background applications: When I game only needed apps are running
I would advise running the game with admin rights also: All games run with admin rights
As a troubleshooting step, could you scan for missing or corrupted system files as it is explained in the guide link below?: Done no issues found

No replies/support on twitter.. no reply in the original post here (fair enough it was the wrong area) and the replies on my case are a joke.
I might get a reply of no use once and then its ignored again... the chat system is utterly pointless as all they do is say they will look at the dxdiag/msinfo files and try to get you out of the chat as quickly as possible.

They refuse to answer the questions I've asked them. Ignore it and just tell me maybe it's a monitor refresh issue.. again.

6 or 7 different agents have replied and none of them seemingly have the ability to read the information given on the ticket and prefer to reply with the same tried troubleshooting steps. They've had dxdiag/msinfo files given 4 or 5 times now.

What is the purpose of these support lines when no either responds or when they do they act like bots and just copy paste replies without actually looking at the case history and more frustrating refusing to answer questions when directly asked.

Ever since I added 2-factor authentication to my account yesterday, I've been receiving this error every time I try to launch AC Valhalla (not sure about other ubisoft games, haven't tried them yet bc I'm only playing ACV right now). I read a few other threads and posts at various forums and social media platforms but none of the suggestions have helped me. I tried deleting the x.spool files in AppData, this worked but then when I launched ACV and tried to loud a game, none of the cloud saves could be used, so I restored those files back to their original location. Then I tried to clear the cache directory in .\Ubisoft Game Launcher\cache .. this didnt help either, I got the same error on launch after signing into Connect and starting the game again. So, I really don't know where to go from here. I don't know what consequences there are if I keep playing but none of the achievements are being synced.. I suspect it will not credit my profile for things I complete in Valhalla. What should I do? Thanks for the help

I'm unable to complete the Order of the Ancients. The Father is the only one I have left. I have finsihed the story, completed all of the shires and killed all of the order members and zealots, but Hytham isnt outside my longhouse like he should be. Just inside the hidden ones buerea like usual. Am I the only one or is this gonna be fixed? Because I've put over 70 hrs into this game and now its basically for nothing, If anybody has any info please let me know cause i really wanna finish this game.