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  • luffare820604
    22 posts

    @ubi-smash Cant get key to unlock the chest
    In hvallgrof camp.
    So IF ubisoft dosent fix it soon i Will then twerk the game to get it.. so when Are ubisoft gonna fix this error??

  • Ubi-Mark.
    Ubisoft Support Staff 996 posts

    Hello @luffare820604,

    Sorry to hear that you are unable to locate the key. Can you please provide us with a short video of this occurring, so we can have a look?

    Many thanks!

    Official Response
  • luffare820604
    22 posts

    @ubi-mark No im not able to do that. I have tryd to post plenty of pics. Not able to do that either.

  • luffare820604
    22 posts

    @ubi-smash here Are pic cant upload video

    <a href="https://ibb.co/Rvj2PKk"><img src="https://i.ibb.co/Rvj2PKk/PS-App-20210513-012352.jpg" alt="PS-App-20210513-012352" border="0"></a>

  • luffare820604
    22 posts

    @ubi-mark unable to locat key? Its freaking gone. Update the game and fix problem. I can twerk the game so i get the trophy if ubisoft cant fix the problem. Seems that ubisoft dont have skilld programers.

  • luffare820604
    22 posts

    @ubi-borealis i have tryed everything nothing works. And No i cant send clip of it.

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Thanks for updating me, @luffare820604. I'm sorry to hear that you're unable to collect the wealth from Hvallgrof after trying the suggested workaround.

    As the development team has resolved this issue as of TU 1.1.1, we would need a video to show that the issue can still be reproduced on TU 1.2.1. Could you please send us a video that shows the following:

    • You have TU 1.2.1 installed. You can check this in the right-hand corner of the main game menu
    • Your current location on the map
    • That you're unable to collect the wealth using the workaround shared in my earlier post.


    We can then pass this on to the development team for further investigation.

    Thanks! 😊

    Official Response
  • luffare820604
    22 posts

    @ubi-borealis what point of cant upload video done you understand

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Can you let me know how you're having trouble uploading a video, @luffare820604? As mentioned, to reopen the investigation into this issue, we would require a video that shows the issue you're encountering with this wealth.

    If you're having trouble capturing a video, you could also send us images that show you have TU 1.2.1 installed on your platform, your current location in-game and the wealth you're unable to collect. This will also be helpful for the investigation, as it will allow the development team to know the exact wealth you're unable to collect.

    Thanks! 🙂

    Official Response
  • luffare820604
    22 posts

    @ubi-borealis
    I sitt on a ps5 and cant upload vid. Thats why..
    I dont want to install more just so ubisoft can watch clip. Im saying just fix it. Spent 215 houres. I have posted a pic. And yes I have the latest update. When I buy a game I expect that the game works.

  • ubi-smash
    Ubisoft Support Staff 501 posts

    @luffare820604 Thanks for sharing this information with us. We have shared this with our game team to further investigate this. Could you also ensure that your latest save is uploaded to the Cloud (You will see a Cloud Icon on your save slot)? This will allow our team to use your save file for their research into this.

    Official Response
  • Overture88
    2 posts

    Everyone's talking about that wealth drop that doesn't show up when they kill the guard, and here I am, with no key after killing the one holding it and with no way to open the chest. The thing is, there's not even a body anymore and the dude doesn't respawn, so I'm out of luck with those workarounds.

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Hello there @Overture88! Welcome to the forums 🙂

    I'm sorry to hear that you're having trouble collecting a key from one of the guards in-game. Would you be able to confirm the location of the key you're unable to loot? To my knowledge, the enemies in Dunwic and Hvallgrof are carrying the ingots, not any keys.

    If possible, would you be able to send us a video that shows the following:

    • Your current in-game location
    • Your current in-game inventory, that shows no key has been collected
    • That the key cannot be collected in the area, as the guard has been killed and doesn't have the key in their possession. You can use Synin to show this, as they can spot keys from the skies.


    We can then pass this video along for further investigation.

    Thanks! 😊

    Official Response
  • Overture88
    2 posts

    @ubi-borealis Sure, here's a video.



    The outpost had a soldier holding an ingot and another soldier that held a key for the chest (the only wealth I'm missing in Vinland). I killed him and no key dropped, he was inside a small cavern on that outpost. The bodies can't be shown as they were blown up and no one respawned.

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Thank you for providing me with a video, @Overture88, and for confirming that you were able to loot the ingot from the other soldier. I've passed on your report to the development team for further investigation.

    If we require any additional information from you, we will reach out within this thread. In the meantime, please keep an eye out for future updates within the News & Announcements forum.

    Thank you 😊

    Official Response
  • guy_gee_1988
    4 posts

    Is anyone else having a problem with the key in hvallgrof outpost mine isn't appearing at all tried blowing up the bodiesleaving the area and coming back but nothing.

  • Ubi-Keo
    Ubisoft Support Staff 1125 posts

    @guy_gee_1988 I'm sorry to hear that you are experiencing this. I can confirm that another player has reported this, however the game team were unable to reproduce the issue.

    Could you please provide a video to show that the key cannot be collected. Have you also tried loading a previous save before you went to the outpost? If this is possible please try this.

    Official Response
  • guy_gee_1988
    4 posts

    @ubi-keo hi I can't load a previous save as both of them have the same problem i have tried a few times now and still no key at the outpost and it won't let me upload a video it's the treasure chest in the the tent I can't get.

  • Ubi-Keo
    Ubisoft Support Staff 1125 posts

    @guy_gee_1988 Yes I know which chest you are referring to, the key should be obtained from killing one of the soldiers in the outpost.

    Could you please upload the video to YouTube then post the URL link in this thread.

    Official Response

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