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  • SpirantCrayon22
    Original poster 325 posts

    This might have been done but is it possible for Ubisoft to make Ubisoft Connect realise that I already own "Way of the Berserker"? I get the suggestion to buy it every day in Smart Intel but pre-ordered the Ultimate edition of the game. If you guys give me 60 units I'll buy it to make the suggestions go away. Or change the option to buying the Moonlight Axe, maybe!

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  • Ubi-Keo
    Ubisoft Support Staff 1165 posts

    @spirantcrayon22 Apologies for the late response.

    I'm afraid that we would be unable to provide you with 60 units to purchase the reward. It's unusual you are receiving this suggestion in the smart intel as I have not purchased that particular reward on my own account and I have not received any suggestions in the smart intel.

    Could you please provide a screenshot of the suggestion you receive and confirm if you receive this via the mobile app or via the website. I will then pass this feedback onto the Ubisoft Connect team.

    Official Response
  • SpirantCrayon22
    Original poster 325 posts

    @ubi-keo

    Hello, thanks for the response. I am unsure why you want a screen-shot, it's pretty obvious what it looks like. I am struggling to work out how to do a screen grab anyway. I can't find info about ACV in the Windows 10 Connect app. On the Xbox, because Connect is an app not a game, there is no option to do a screen grab. Please advise.

    I own the Ultimate version of the game, pre-ordered. Feel free to check the save files, you'll see I have done the relevant storyline and have the various bits of gear and so on in my inventory.

    Connect, whether it's the web site or the app on the Xbox, gives me the option of buying the story for 60 credits. That's mildly irritating and is at the root of my request - surely it should show that I own it.

    The other point is this "suggestion" message. It appears in the Smart Intel and the only place I've found that is in the Xbox Connect app but as mentioned I can't see how I can do a screen grab.


  • Ubi-Keo
    Ubisoft Support Staff 1165 posts

    @spirantcrayon22 Thanks for confirming this.

    Can you please take a photo of the screen with your mobile device if its not possible to do a screen capture on your Xbox.

    I do understand that it may be irritating that the reward is available even though you own it, however Ubisoft Connect is unable to detect that you already own it. The quest was added to Ubisoft Connect at a later date to give all players the opportunity to play it.

    Official Response
  • SteveZ_Pun
    163 posts

    @ubi-keo
    Hi, i agree with @SpirantCrayon22. I also have the Ultimate Preorder Version but on PC.
    I got the message in the Smart Intel and i still can buy it for Units.
    Now the same with the Jackdaw items. I own them but still buyable. I made some screenshots.

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  • SteveZ_Pun
    163 posts

    @spirantcrayon22 The axe is buyable now for 100 units

  • Ubi-Keo
    Ubisoft Support Staff 1165 posts

    @stevez_pun Thanks for you feedback, I will forward this onto the game team.

    @SpirantCrayon22 There is no need to provide a screenshot now as stevez_pun has kindly added one to this thread, thanks.

    Official Response
  • SpirantCrayon22
    Original poster 325 posts

    @ubi-keo

    Yes, that's what I see in the Smart Intel.

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