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  • Ubi-Spud
    Ubisoft Support Staff 702 posts

    @jessmeow28 Hey there, thanks for getting in touch! I am sorry that you have run into this issue.

    There's a few progression issues with this quest that have been identified and fixes are planned for them, but this may be a new one. Would you be able to provide a video showing where the quest marker is taking you and what happens when you try to progress?

    This is so I can determine if this is an unreported issue, and if so, get it up to the developers for review. 🙂

    Official Response
  • CptLion_
    1 posts

    When I get the task to investigate Goodwin's house there is a letter near the fireplace but whatever I do I can't read that letter so I am stuck in this mission.

  • JessMeow28
    9 posts
    This post is deleted!
  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello there!

    I've merged together several threads about issues encountered in "The Reeve of Wincestre" into a single thread. By creating a single thread, we can keep all updates and information from an investigation in one place. I apologise if any ongoing discussion has been disrupted by this.

    I would like to provide a status update from the ongoing investigations into "The Reeve of Wincestre."

    • Unable to investigate clues during the investigation of Goodwin's house
      • Status: Pending fix
      • Comment: The development team intend to fix this issue in a future update. We don't yet have an ETA for when this update will be released. As soon as we have more information to share, it will be posted within this thread an in the News & Announcements forum.
    • Unable to interact with NPC after "Entering the Room"
      • Status: Pending fix
      • Comment: The development team intend to fix this issue in a future update. We don't yet have an ETA for when this update will be released. As soon as we have more information to share, it will be posted within this thread an in the News & Announcements forum.
    • Unable to interact with Goodwin after escorting him to safety
      • Status: Fixed
      • Comment: This issue was resolved with a hot-fix released in March. If you're still unable to interact with Goodwin after escorting him to safety, please can you send us a video that shows this issue happening in-game. Additionally, please ensure you have an up-to-date cloud save uploaded, so the development team can take a closer look at these.
    • Unable to interact with the "Man in White" as the marker cannot be accessed
      • Status: Cannot reproduce
      • Comment: The development team has been unable to reproduce this issue during further investigation. If you have encountered this issue, please can you provide a video that shows where the quest marker is appearing for you, and that it cannot be accessed. Additionally, please ensure you have an up-to-date cloud save uploaded, so the development team can take a closer look at these.


    If you are encountering an issue that has not been listed above, please can you provide us with a detailed description of the trouble you're encountering? Please include a video when making your report, as this will be helpful for further investigation.

    @CptLion_ - Welcome to the forums 🙂 I'm sorry to hear you're unable to complete your investigation of Goodwin's house. The development team intends to resolve this issue with a future update. Please keep an eye out within this thread and in the News & Announcements forum for future updates.

    @JessMeow28 - The best way to share a video is to first upload it to a sharing platform (such as YouTube or Google Drive) and then to send us a link. We can then pass on your report to the development team for a closer look.

    Thanks! 😊

    Official Response
  • JessMeow28
    9 posts
    This post is deleted!
  • JessMeow28
    9 posts

    @ubi-borealis I’ve sent the video to support over a month ago. Is there a way you can obtain it from them? ticket (14515782)

    @ubi-borealis here’s a WeTransfer file link of the video I sent to support - this shows the issue encountered. You can see that he is inaccessible. https://we.tl/t-gkwVdBrQTx

    @ubi-borealis also, if it’s of any help, I started to experience more glitches after installing and playing The Way of the Berserker. Not sure if it’s related but I started that add-on quest, didn’t finish it, then started the Reeve of Winchester, couldn’t progress and finished the add-on quest.

  • JessMeow28
    9 posts
    This post is deleted!
  • JessMeow28
    9 posts
    This post is deleted!
  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Thanks for sharing your support ticket with me, @JessMeow28, as well as a link to the video. I've passed this along to the development team for further investigation. I've also shared the additional information you've shared with me about the issues you've encountered since starting "The Way of the Berserker." I would be unable to speculate on whether they are linked, but it's still great information to know for the investigation!

    I've also merged together your three posts. In future, please first try editing your previous post if you'd like to add any updates, rather than making separate posts.

    Thanks! 😊

    Official Response
  • JessMeow28
    9 posts

    @ubi-borealis thanks for sending it along. Please keep me posted. Apologies for the multiple posts.

  • JessMeow28
    9 posts

    @ubi-borealis Hi again - I wanted to check in on the status of the issue im still experiencing. I can not proceed with the game and have supplied a video of the issue to you. Has there been any news or development on this bug? I just got a PS5 and have PS plus and im still experiencing the same issue.

  • mojesu
    1 posts

    I am having the exact same issue, so I would like to hear any updates ubisoft has as well.
    It's frustrating because I have done pretty much everything else I can do in the game up to this point, and now I am stuck.

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello there!
     
    I'd like to reach out to you all with an update. I'm happy to announce that the development team intend to deploy a fix for "The Reeve of Wincestre" in TU 1.2.2. This update will be deployed 15 June, 2021 at 2 PM CEST / 8 AM ET. The team are deploying a fix for the following issues:

    • Unable to investigate clues during the investigation of Goodwin's house
    • Unable to interact with NPC after "Entering the Room"

     
    If you are still encountering these issues with "The Reeve of Wincestre" following TU 1.2.2, please don't hesitate to update this thread so we can take a closer look. Please include a video that shows the following:

    • You have the latest Title Update installed on your platform. You can view this information in the opening game menu in the bottom right-hand corner.
    • That the issue continues to persists in-game following this update.

     
    Additionally, please ensure that you have an up-to-date save uploaded to the cloud. We can then pass these reports to the development team for further investigation.

    I'd like to provide you with a status update regarding the ongoing investigations with "The Reeve of Wincestre:"

    • Unable to interact with the "Man in White" as the marker cannot be accessed
      • Status: Pending Fix
      • Comment: The development team intend to fix this issue in a future update. We don't yet have an ETA for when this update will be released. As soon as we have more information to share, it will be posted within this thread an in the News & Announcements forum.


    Thank you! 😊

    Official Response
  • JessMeow28
    9 posts

    @ubi-borealis thank you!! the issue has been resolved!! Yay!

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Thanks for the update, @JessMeow28! I'm glad to hear that the issue has been resolved for you 😄

    Official Response
  • MissAnngi
    1 posts

    I don't know if someone has come across this bug, but I couldn't find anyone in the forum, so here I go: When I go to the basement to open the cell and rescue Goodwind, I break the lock but the plank that holds the door remains and I can´t open it. I've tried with axes, swords, special attacks, fire, arrows... there's no way to make it disapear.
    I've even tried saving manually and re-uploading in a previous save slot, uninstalling the game, changing Eivor's genre, waking from the Animus, sleeping in Ravensthorpe... nothing works for me.

    Any idea of what can I do? Is the only quest I have to finish to complete the game.

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello all!

    Following the release of TU 1.3.0, I'm happy to share that the development team have resolved the issue wherein players were unable to interact with the "Man in White" in "The Reeve of Wincestre." You should now be able to interact with this NPC to progress further in the quest!

    If you are still unable to interact with the Man in White, please don't hesitate to update this thread so we can take a closer look. Please include a video that shows the following:

    • You have the latest Title Update installed on your platform. You can view this information in the opening game menu in the bottom right-hand corner.
    • That the issue continues to persists in-game following this update.


    I would recommend uploading the video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread.

    @MissAnngi - I'm sorry to hear that you've had trouble breaking down the door to free Goodwin. Thanks for taking the time to share an image, and for letting us know what you've tried to resolve the issue. I've passed your report along to the development team so they can take a closer look at what could be potentially causing this issue to happen in your game.

    If we require any additional information from you, we will reach out within this thread. In the meantime, please keep an eye out for any future updates in the News & Announcements forum.

    Thanks! 😊

    Official Response
  • guest-pdIbhKuJ
    1 posts

    @ubi-borealis

    I have the exact problem and am stuck as well. I noticed that you posted in July and have had no response to this bug fix from UBI? I can push the vision button and see Goodwin behind the door but the plank of wood is across the door and I cannot access him and the cut seen does not start as I cannot open the door. UBISOFT people please let me know if there anything you need to get this fixed as I could not finish the game on my PS4 and gave up and never finished the game as updates never fixed my issues. I now have a PS5 and am stuck again and cannot finish the game until this is sorted out!!!

  • Ubi-Woofer
    Ubisoft Support Staff 1061 posts

    Hey there @guest-pdIbhKuJ - welcome to Discussions! I am sorry to hear that you have encountered an issue with "The Reeve of Wincestre" whereby the locked door with Goodwin behind it cannot be opened. You've mentioned that there is a plank of wood across the door - are you referring to the barricade? Have you destroyed this already? If so, can you provide a screenshot or short video clip showing that the door will not open? It would be best if you could share this to a sharing site such as YouTube, and then share the link with us, so that it can be easily forwarded to the development team if needed. Thanks! 🙂

    Official Response

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