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  • Max18400
    402 posts

    @epsilon122 cheers for the advice mate, it is appreciated, but ultimately that seems like a lot of work and waiting around for something that Ubisoft should have sorted out

  • Ubi-Mark.
    Ubisoft Support Staff 993 posts
    Best Answer

    Hello everyone,

    Thank you for your patience while we were investigating this issue today.

    I can confirm, that this issue should be resolved on all platforms now 🙂

    If you're still having trouble finding the expansion on your platform, please try the following:

    • For Xbox consoles, please make sure that your content is installed on your console with this link.
    • For PlayStation consoles, please navigate to the Store and search for the expansion to download.
    • For PC, please restart your application and verify your game files if the download doesn't start automatically.


    If you have any additional questions or require any further assistance, please let us know!

    Official Response
  • PhoenixFury2211
    10 posts

    @b00msie Ubisoft strikes again! I'm sure no one is surprised by this screw up at this point 😂

  • Kormac67
    613 posts

    Well, the news post in the launcher says

    May 13, 2021, 12:00 AM
    Today, Ubisoft announced that Assassin’s Creed® Valhalla’s first major expansion, Wrath of the Druids, will be available tomorrow across all available platforms.


    I'm not aware of an Ubisoft time announcement. Someone posted a twitter screen shot from some game site. The usual confusion.
    I also have no option to buy the DLC (but it is listed now at least). So I don't think it's a season pass issue.

    I'll check back at 19:00 when the weekly challenges reset, maybe it's available then.

  • Wolfstest
    5 posts

    Also laut dem Kalender sollte seid 2:01 05/13/2021 sollte es verfügbar sein. Doch irgendwie
    ist es doch nicht da.

    Also wenn ich im Game in den Shop gehe steht dort für die Erweiterung nur Demnächst und nicht installiert

  • quinch1199
    45 posts

    @breitzaya_bzh This is the issue for sure. My wife has a Ubi+ account (although she bought the DLC before she opened a ubi+ account) and she's already downloaded the DLC, me on the other hand just paid well in advance for the Season Pass and don't have it.

    One rule for some, one rule for others

  • frytom
    6 posts

    @quinch1199

    The season pass isn't linked to the DLC1 Druids. That is the bug. That is missing and has to be corrected.

  • Ubi-Mark.
    Ubisoft Support Staff 993 posts

    Hello Vikings,

    Sorry to hear that you are unable to access your DLC.

    I can see that this has been already reported to the development team and they're currently working on this.

    Can you please provide us with a few screenshots showing your Season Pass installed and your DLC unavailable (or available for purchase)? Additionally, can you please clarify if you're trying to access the new content from the same PSN or Microsoft account where the season pass has been activated?

    Many thanks and apologies for any inconvenience caused by this. If you have any additional questions, please let us know.

    Official Response
  • Ubi-Mark.
    Ubisoft Support Staff 993 posts

    Hello Vikings,

    Sorry to hear about your experience.

    I can see that this issue has been already reported to the development team and it's currently being investigated.

    Also, I merged this thread for better visibility on the situation with another one.

    Official Response
  • rand47472017
    8 posts

    @kormac67 guess I will check back tomorrow.

  • Nateila
    2 posts

    Same issues, on ps4

  • Kormac67
    613 posts

    @frytom You are wrong.
    Click on the sign at the Irish post and go to the shop.
    There you find the DLC, saying "not available yet".
    If it were a season pass issue you could just buy it in the shop again.

  • frytom
    6 posts

    @kormac67

    No I'm not. What you mean, that is just a placeholder within the main game. Nothing more. You cannot buy it again, because you have already the season pass, which denies that option.


  • xrayspex_73
    140 posts

    I bought the $100 version of the game w/ the season pass. I have no idea how to verify in Ubisoft Connect if I have the DLC or not. It certainly does not look like it. What is going on Ubisoft?

  • Sammarok
    54 posts

    LOL still is not out on PC, so why did they release a chart with all the release time for each region ? Doesn't make sense at all.

  • reyals-81
    13 posts

    undefinedhere you can see that i own the season pass -> and on the left side you see that i can purchase wrath of the druids for 24,99 €.

  • RebelsOfOrgana
    10 posts

    @ubi-mark My Season Pass is marked as owned inside the game, and on the Microsoft Store but no DLC included into the Season Pass when trying to download.
    My Season Pass was acquired on the Xbox account I linked my Ubisoft account to. If you would just look at the Season Pass on the Microsoft Store itself you would see that the DLC is not included in it. All it says under 'In this bundle' is the Beowulf quest. That's it. Only way to get the expansion is to buy it again separately.

  • katzenkrimis71
    160 posts

    Ubisoft are really doing their hardest at alienating customers aren't they?

    ===

    What a disaster.

    Whenever I'm forced to go outside of Steam to buy a game, there's always an issue. You just know something is going to go wrong.

    Whether it's having to reinstall Ubisoft Connect because it's not working properly, or the cloud sync isn't functioning, or the DLC is D.O.A., or the forums are in Beta.

    It's like a circus act around here.

    Not to mention the game itself is technically a mess.

  • Epsilon122
    7 posts

    @max18400

    Yeah, don’t waste your time. It changed absolutely nothing. I still can’t play WotD. What made me laugh was the suggestion to change audio and video settings. Like honestly Ubi, really?! How is that going to change lack of content in a digital store 🤣

  • Sammarok
    54 posts

    Hello Ubisoft, we paid for DLC, have season pass, etc. Where is my DLC at? Still says unavailable. Can you please give your PAYING customers their access? Are you seriously asking people to take screenshot? WHY? You don't believe us? LOL you are funny.

  • quinch1199
    45 posts

    @ubi-mark - come on Mark, after everyone posting about this on social media and on these forums, I don't think asking for photographic proof of the issue is really a solid response do you? Appreciate someone has finally posted an official response acknowledging there is an issue though.

    I have a pointer however for the investigation - if you have a Uplay+ account the DLC is available, if you "only" own the DLC via a Season Pass then the DLC isn't showing up and isn't installing. Its the same issue with some of the Odyssey DLC they should be well aware of this now.

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