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  • Ubi-Mark.
    Ubisoft Support Staff 1302 posts

    Hello Vikings,

    Sorry to hear that you are unable to access your DLC.

    I can see that this has been already reported to the development team and they're currently working on this.

    Can you please provide us with a few screenshots showing your Season Pass installed and your DLC unavailable (or available for purchase)? Additionally, can you please clarify if you're trying to access the new content from the same PSN or Microsoft account where the season pass has been activated?

    Many thanks and apologies for any inconvenience caused by this. If you have any additional questions, please let us know.

    Official Response
  • Ubi-Mark.
    Ubisoft Support Staff 1302 posts
    Best Answer

    Hello everyone,

    Thank you for your patience while we were investigating this issue today.

    I can confirm, that this issue should be resolved on all platforms now 🙂

    If you're still having trouble finding the expansion on your platform, please try the following:

    • For Xbox consoles, please make sure that your content is installed on your console with this link.
    • For PlayStation consoles, please navigate to the Store and search for the expansion to download.
    • For PC, please restart your application and verify your game files if the download doesn't start automatically.


    If you have any additional questions or require any further assistance, please let us know!

    Official Response
  • Ubi-Mark.
    Ubisoft Support Staff 1302 posts

    Hello Vikings,

    Sorry to hear about your experience.

    I can see that this issue has been already reported to the development team and it's currently being investigated.

    Also, I merged this thread for better visibility on the situation with another one.

    Official Response
  • rand47472017
    8 posts

    @kormac67 guess I will check back tomorrow.

  • Nateila
    2 posts

    Same issues, on ps4

  • Kormac67
    652 posts

    @frytom You are wrong.
    Click on the sign at the Irish post and go to the shop.
    There you find the DLC, saying "not available yet".
    If it were a season pass issue you could just buy it in the shop again.

  • frytom
    6 posts

    @kormac67

    No I'm not. What you mean, that is just a placeholder within the main game. Nothing more. You cannot buy it again, because you have already the season pass, which denies that option.


  • xrayspex_73
    144 posts

    I bought the $100 version of the game w/ the season pass. I have no idea how to verify in Ubisoft Connect if I have the DLC or not. It certainly does not look like it. What is going on Ubisoft?

  • Sammarok
    112 posts

    LOL still is not out on PC, so why did they release a chart with all the release time for each region ? Doesn't make sense at all.

  • reyals-81
    13 posts

    undefinedhere you can see that i own the season pass -> and on the left side you see that i can purchase wrath of the druids for 24,99 €.

  • RebelsOfOrgana
    10 posts

    @ubi-mark My Season Pass is marked as owned inside the game, and on the Microsoft Store but no DLC included into the Season Pass when trying to download.
    My Season Pass was acquired on the Xbox account I linked my Ubisoft account to. If you would just look at the Season Pass on the Microsoft Store itself you would see that the DLC is not included in it. All it says under 'In this bundle' is the Beowulf quest. That's it. Only way to get the expansion is to buy it again separately.

  • katzenkrimis71
    162 posts

    Ubisoft are really doing their hardest at alienating customers aren't they?

    ===

    What a disaster.

    Whenever I'm forced to go outside of Steam to buy a game, there's always an issue. You just know something is going to go wrong.

    Whether it's having to reinstall Ubisoft Connect because it's not working properly, or the cloud sync isn't functioning, or the DLC is D.O.A., or the forums are in Beta.

    It's like a circus act around here.

    Not to mention the game itself is technically a mess.

  • Epsilon122
    7 posts

    @max18400

    Yeah, don’t waste your time. It changed absolutely nothing. I still can’t play WotD. What made me laugh was the suggestion to change audio and video settings. Like honestly Ubi, really?! How is that going to change lack of content in a digital store 🤣

  • Sammarok
    112 posts

    Hello Ubisoft, we paid for DLC, have season pass, etc. Where is my DLC at? Still says unavailable. Can you please give your PAYING customers their access? Are you seriously asking people to take screenshot? WHY? You don't believe us? LOL you are funny.

  • quinch1199
    45 posts

    @ubi-mark - come on Mark, after everyone posting about this on social media and on these forums, I don't think asking for photographic proof of the issue is really a solid response do you? Appreciate someone has finally posted an official response acknowledging there is an issue though.

    I have a pointer however for the investigation - if you have a Uplay+ account the DLC is available, if you "only" own the DLC via a Season Pass then the DLC isn't showing up and isn't installing. Its the same issue with some of the Odyssey DLC they should be well aware of this now.

  • Lomig_1983
    8 posts

    @ubi-mark undefined
    I bought in november the gold edition of the game. We can't download the dlc and obviously, Azar is nowhere to be found in game (looked all over the docks and nothing). I am playing on PC... (ubi connect doesn't seem to allow me to buy the dlc separately, that's a relief)

  • Max18400
    405 posts

    @epsilon122 ngl I think the studio has become a bit of a joke. This game could have been amazing, and they just keep messing it up at every opportunity. Like, a DLC launch isn't even a new thing, they even delayed it to get it right... And still messed it up

  • quinch1199
    45 posts

    @katzenkrimis71 - honestly the game as a whole has been a big let down after Odyssey for me.

    This title will be my last AC pre-order. Ubisoft already lost any pre-orders from me for their Ghost Recon titles after the Breakwind fiasco of a game, now lost my money for any future Assassins Creed titles. I guess its a good option for them to move to Free-2-Play titles (as they announced a few days ago) as they clearly aren't going to be able to make money on people buying games from them at this rate!

  • Kormac67
    652 posts

    @max18400 They delayed it even more to get it even more right. 😄

  • B00MSIE
    369 posts

    @ubi-mark

    Are you serious? Looks more like stretching time... Look at Twitter, reddit etc. No one on an Xbox (in my case Series X, bought Valhalla Ultimate) with the season pass can access the DLC.


  • frytom
    6 posts

    Everybody can evaluate the situation:

    If you are an owner of AC Odyssey and its season pass, you will see in the owned DLC section within UBISOFT Connect: all individual DLCs plus the season pass.

    In AC Valhalla's (as owner of the season pass) owned DLC section you see there only the season pass, no individual DLC.

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