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  • RebelsOfOrgana
    10 posts

    @ubi-mark My Season Pass is marked as owned inside the game, and on the Microsoft Store but no DLC included into the Season Pass when trying to download.
    My Season Pass was acquired on the Xbox account I linked my Ubisoft account to. If you would just look at the Season Pass on the Microsoft Store itself you would see that the DLC is not included in it. All it says under 'In this bundle' is the Beowulf quest. That's it. Only way to get the expansion is to buy it again separately.

  • Ubi-Mark.
    Ubisoft Support Staff 1033 posts
    Best Answer

    Hello everyone,

    Thank you for your patience while we were investigating this issue today.

    I can confirm, that this issue should be resolved on all platforms now 🙂

    If you're still having trouble finding the expansion on your platform, please try the following:

    • For Xbox consoles, please make sure that your content is installed on your console with this link.
    • For PlayStation consoles, please navigate to the Store and search for the expansion to download.
    • For PC, please restart your application and verify your game files if the download doesn't start automatically.


    If you have any additional questions or require any further assistance, please let us know!

    Official Response
  • katzenkrimis71
    160 posts

    Ubisoft are really doing their hardest at alienating customers aren't they?

    ===

    What a disaster.

    Whenever I'm forced to go outside of Steam to buy a game, there's always an issue. You just know something is going to go wrong.

    Whether it's having to reinstall Ubisoft Connect because it's not working properly, or the cloud sync isn't functioning, or the DLC is D.O.A., or the forums are in Beta.

    It's like a circus act around here.

    Not to mention the game itself is technically a mess.

  • Epsilon122
    7 posts

    @max18400

    Yeah, don’t waste your time. It changed absolutely nothing. I still can’t play WotD. What made me laugh was the suggestion to change audio and video settings. Like honestly Ubi, really?! How is that going to change lack of content in a digital store 🤣

  • Sammarok
    75 posts

    Hello Ubisoft, we paid for DLC, have season pass, etc. Where is my DLC at? Still says unavailable. Can you please give your PAYING customers their access? Are you seriously asking people to take screenshot? WHY? You don't believe us? LOL you are funny.

  • quinch1199
    45 posts

    @ubi-mark - come on Mark, after everyone posting about this on social media and on these forums, I don't think asking for photographic proof of the issue is really a solid response do you? Appreciate someone has finally posted an official response acknowledging there is an issue though.

    I have a pointer however for the investigation - if you have a Uplay+ account the DLC is available, if you "only" own the DLC via a Season Pass then the DLC isn't showing up and isn't installing. Its the same issue with some of the Odyssey DLC they should be well aware of this now.

  • Lomig_1983
    8 posts

    @ubi-mark undefined
    I bought in november the gold edition of the game. We can't download the dlc and obviously, Azar is nowhere to be found in game (looked all over the docks and nothing). I am playing on PC... (ubi connect doesn't seem to allow me to buy the dlc separately, that's a relief)

  • Max18400
    402 posts

    @epsilon122 ngl I think the studio has become a bit of a joke. This game could have been amazing, and they just keep messing it up at every opportunity. Like, a DLC launch isn't even a new thing, they even delayed it to get it right... And still messed it up

  • quinch1199
    45 posts

    @katzenkrimis71 - honestly the game as a whole has been a big let down after Odyssey for me.

    This title will be my last AC pre-order. Ubisoft already lost any pre-orders from me for their Ghost Recon titles after the Breakwind fiasco of a game, now lost my money for any future Assassins Creed titles. I guess its a good option for them to move to Free-2-Play titles (as they announced a few days ago) as they clearly aren't going to be able to make money on people buying games from them at this rate!

  • Kormac67
    626 posts

    @max18400 They delayed it even more to get it even more right. 😄

  • B00MSIE
    333 posts

    @ubi-mark

    Are you serious? Looks more like stretching time... Look at Twitter, reddit etc. No one on an Xbox (in my case Series X, bought Valhalla Ultimate) with the season pass can access the DLC.


  • frytom
    6 posts

    Everybody can evaluate the situation:

    If you are an owner of AC Odyssey and its season pass, you will see in the owned DLC section within UBISOFT Connect: all individual DLCs plus the season pass.

    In AC Valhalla's (as owner of the season pass) owned DLC section you see there only the season pass, no individual DLC.

  • stonezzz000
    7 posts

    this is disgusting first we pay full price for a beta version and now you lie and scam us with the dlc BHA ! and here is your stupid proof now let us play !!! undefined

  • Haggy51
    38 posts

    Add me to the list of season pass owners who are seeing NOTHING. Bought the Gold Ed directly from Ubisoft, playing on PS4, I'm really disappointed as I have generally had a pretty error-free main game. 😞

  • katzenkrimis71
    160 posts

    Uplay+ account

    ===

    That's the issue.

    It only works for the Uplay+ folks.

    It's unbelievable that they found a way to screw this up.

  • quinch1199
    45 posts

    Maybe if enough of us press this button in our Orders section - undefined - we might get some actual service? Honestly close to doing this now, what with the low quality of the game generally and now this.

  • cavveman
    77 posts

    I own ultimate edition. And I can't access the dlc at all.
    And seems like it's not released yet for me in Sweden. From the ingame store it says coming soon...


  • katzenkrimis71
    160 posts

    And not even provide an update to explain or apologise for the delay.

    ===

    Well, it's like 4:20 am in Montreal, so they'll be getting out of bed early today.

    They know about it now. The fire alarms and sprinklers are going off.

    Time to wake up.

  • W1nke
    4 posts


    OS Name Microsoft Windows 10 Pro
    11:21AM (GMT+3 Local Time)
    NO DLC YET.

    undefined

  • Sloggster
    3 posts

    @epsilon122 Unless I've misread the Launch Time poster, UK release time is 12.01am UTC, which translates to basically 1pm today ?

  • xrayspex_73
    141 posts

    Ubisoft, you guys just keep finding new ways to screw over your customers.

    So I am to believe that the DLC is only available for Ubisoft+ subscribers and NOT the people who actually payed full price for the game + season pass?

    The silence has been deafening by the way.

    Thanks for nothing... again...

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