0 Likes/2 Replies/10 ViewsOriginal poster Venngeance 1 posts
I recently made a couple purchases for Valhalla on the Helix store, afterwards when I logged back into the game none of my purchased items were to be found. I did some research and most people who have had this issue say their items also don't show up in their "owned" section, however all of my purchased items are showing as owned. Please help me resolve this issue because I feel a little scammed.
Ubisoft Support Staff Ubi-Borealis 2812 posts
Hello there @Venngeance! Welcome to the forums
I'm sorry to hear that you're missing your purchased items in-game. I would recommend opening a support ticket so our team can take a closer look at your account.
You can open a support ticket in the following ways:
- Via the Ubisoft Support website
- Starting a live chat (please check your regional opening times!)
- Twitter and Facebook
When opening a support ticket, please can you include all of the items that are missing for you in-game? Can you also include the following images:
- The content showing as "Owned" in the Animus store
- The content missing from your in-game inventory