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  • Venngeance
    Original poster 1 posts

    I recently made a couple purchases for Valhalla on the Helix store, afterwards when I logged back into the game none of my purchased items were to be found. I did some research and most people who have had this issue say their items also don't show up in their "owned" section, however all of my purchased items are showing as owned. Please help me resolve this issue because I feel a little scammed.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Borealis
    Ubisoft Support Staff 4112 posts

    Hello there @Venngeance! Welcome to the forums 🙂

    I'm sorry to hear that you're missing your purchased items in-game. I would recommend opening a support ticket so our team can take a closer look at your account.

    You can open a support ticket in the following ways:


    When opening a support ticket, please can you include all of the items that are missing for you in-game? Can you also include the following images:

    • The content showing as "Owned" in the Animus store
    • The content missing from your in-game inventory


    Thanks! 😊

    Official Response

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