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  • Crash on launch error - 'Event 4101 Display driver nvlddmkm stopped responding and has successfully recovered'

    0 Likes/6 Replies/487 Views
    patriciochan
    Original poster 2 posts

    Problem: Event 4101 Display driver nvlddmkm stopped responding and has successfully recovered.

    AC Valhalla Patch Notes, 1.2.1
    i5 11400F,
    ASUS B560M plus Gaming
    ASUS Tuf Gaming RTX 3060,
    xpg 32GB 3200Mhz,
    AData swordfish 1TB M.2
    win 10 20H2

    These are the things I have done:
    updated the newest display driver 466.27
    *Display Test: stress test without problem in 3D mark, I could run furmark for 1 hr without problem
    *memory Test: windows 10 Memory test passed
    *CPU Test: prime95 passed, cinebench R23 passed

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  • ubi-smash
    Ubisoft Support Staff 1616 posts

    Hey @patriciochan, sorry for the lateness in my response here. If you are still experiencing this error while playing Assassin's Creed Valhalla, could you create a support ticket and provide your MSINFO and DxDIAG files so we can take a closer look into this with you?

    Official Response
  • JohnnyStormy
    4 posts

    @patriciochan did you ever find a fix?

  • Ubi-Keo
    Ubisoft Support Staff 4118 posts

    Hi @johnnystormy apologies for the late response.

    If you are also experiencing this issue yourself then could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

    Please confirm if this resolves the issue. 

    Official Response
  • JohnnyStormy
    4 posts

    @ubi-keo nothing in there fixed the issue. it must be a problem on ubisoft's side. i am only getting this error in Valhalla and far cry 6. all other non ubisoft games work flawlessly without crashes.

  • Ubi-Keo
    Ubisoft Support Staff 4118 posts

    @johnnystormy I'm sorry to hear that the troubleshooting has not helped to resolve the issue.

    Could you please try a clean installation of your Nvidia drivers to see if that helps.

    Official Response

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