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  • lemmie88
    236 posts

    I suspect the missing Reda daily and missing Jomsvikings have something to do with the "server degradation". Seems too much a coincidence that these connection issues happen to so many at the same time. They said it was resolved, but my world's Jomsvikings are still missing (Raventhorpe is fine though). The Reda daily was showing up for me today too (it was Black Raven Armor).

    Just wish there was some official word, instead of sending each of us individually on a wild goose chase to troubleshoot our connections.

  • Ubi-Borealis
    Ubisoft Support Staff 4118 posts

    Hello there,

    I'm sorry to hear that you are missing items from Reda's daily selection. Thanks for taking the time to report this.

    We are aware that there was some degradation with Ubisoft Connect over the weekend, which affected multiple games and platforms. This issue has now been resolved. This may have been why some of you encountered issues with achievement sync.

    Are you still missing the daily item from Reda's store? If so, would you be able to send us a new image that shows the item as missing. We can then pass this along to the development team for a closer look.

    Can you also let us know if the daily item goes missing following a store refresh, or does it seem to happen randomly (wherein the item was previously available, but has now gone missing)?

    Thanks! 😊

    [ EDIT 2 June, 2021: If you are missing a daily/weekly item from Reda's store, please can you report this issue in this ongoing Megathread. Please include an image that shows the item as missing.

    We will now be locking this thread. Thank you 🙂 ]

    Official Response
  • SpirantCrayon22
    626 posts

    @ubi-borealis

    The daily and weekly things appeared yesterday but of course the previous daily was only there for 24 hours.

    The issue here is unhappy players - if it was an item that they want but missed because of this problem (I have a specific list of things I'd buy) then I'd like to think Ubisoft could add in the one that was missed to give players an opportunity to get hold of it. Or something like that. Just add the item for those requesting it and deduct opal.

    What was this item on 8th? Hearthweru Shields were there on 7th, Taranis (Left Arm) on 9th.

  • SpirantCrayon22
    626 posts

    @spirantcrayon22

    Where I wrote "the daily and weekly things appeared yesterday" I meant "the daily thing appeared yesterday".

  • Ubi-Borealis
    Ubisoft Support Staff 4118 posts

    I apologise for any disappointment caused by the daily item missing, @SpirantCrayon22. The team has been notified that some players missed out on the opportunity to purchase this item.

    Please note that the player support team has no influence over what is included in Reda's daily/weekly selection. I'm afraid that I'm unable to find out what item should have been available in Reda's shop on the 8th May. Rest assured that all of Reda's daily items are rotated regularly, so you should get the opportunity to purchase any missed items again at a future date.

    If you encounter trouble with daily or weekly items missing from the store again, please don't hesitate to reach out to us so we can take a closer look 🙂


    Official Response
  • SpirantCrayon22
    626 posts

    It was the Berserker Tailpiece, for anyone reading that is interested. I strongly suspect it showed up as blank because I already own the item. The Berserker Arsenal was also blank on the day it appeared. The Berserker Helmet wasn't, but it showed up as "owned".

  • azullFR
    1320 posts

    @ubikobold
    The problem seems to be related to the Berserker Set :
    I have 2 accounts on one PS4 pro =

    • Account A : Ultimate pre-order
    • Account B : Basic game share with A


    i've got the Berserker set on both accounts, but ONLY WITH some Berserker related items (Not all) on sale at REDA i've got the "empty selling space" on the ULTIMATE account (A) :

    Example : on May 08 2021 about 18h30 (Paris hour) :

    Account A (Ultimate)
    undefined


    Account B (basic)
    undefined

    On both accounts i am wearing the Berserker armor (this happens even if I don't wear it)

  • azullFR
    1320 posts

    @azullfr
    @UbiKobold

    here the pictures for the 2 accounts related to the 2021 April 29 22h (Paris hour)
    (PS4 pro)


    Account A (Ultimate) Berserker set owned
    undefined

    Account A (Ultimate) Berserker set owned = the missing item shown as owned too :
    undefined


    Account B = Basic share with Account A (Ultimate) Berserker Armor and Weapons owned in this account (B) :
    undefined
    The item is showned and available to buy
    I even don't know if I should have this item on the B account or not... and I don't really care 😉

  • UbiKobold
    Ubisoft Support Staff 687 posts

    Thank you azullFR for providing these images and what you have discovered regarding owning (or not owning) the Berserker Set and the missing daily item from Reda's Shop! I have passed along this information to the Game team.

    If anyone visits Reda's Shop and is missing the daily item, can you let me know what platform you play on and if you own the Berserker Set in-game?

    SpirantCrayon22, sorry for the delay! While I do not have the daily item information available to me, do you own the Berserker Set in-game?

    Official Response
  • SpirantCrayon22
    626 posts

    @ubikobold

    Thank you for responding. Regarding the Berserker items, yes, I pre-ordered the Ultimate version from the Xbox store.

  • UbiKobold
    Ubisoft Support Staff 687 posts

    @spirantcrayon22 Thanks for confirming! It sounds like azullFR is correct in that the item will not show in the shop if it is something already owned in the Berserker Pack. However, if you are missing the Daily Selection every day then that may not be the case. Is the Daily Selection always missing, or do you sometimes see it in-game?

    Official Response
  • SpirantCrayon22
    626 posts

    @ubikobold

    Thanks for responding. I have not had any problems with items in Reda's shop except for the Berserker Tailpiece on 8th May and the Berserker's Arsenal on 29th April. It's worth pointing out that the Berserker Helm on 20th April appeared in Reda's shop with a tick indicating I owned it.

  • UbiKobold
    Ubisoft Support Staff 687 posts

    @spirantcrayon22 Thank you for providing these dates and information about how the Berserker Helm did show but let you know that it was already owned! I have sent all of this to the Game team as well as they continue to look into this. Thanks for all of your patience as this is looked into!

    Official Response
  • azullFR
    1320 posts

    @ubikobold
    @SpirantCrayon22
    Same for me : the Berserker Helm was visible and shown as owned (on both accounts).

    Just a little more infos if it can help:
    Ultimate Edition pre-order Digital Download (PS4 pro)
    Manual Cloud Save is done for each accounts : azullFR (ULTIMATE) and a2ullFR (BASIC share)

    Nice day to all 🙂


  • UbiKobold
    Ubisoft Support Staff 687 posts

    @azullfr Good day to you as well! Thank you for confirming that you were able to see the Berserker Helm on both of your accounts, just as SpirantCrayon22 had mentioned. I really appreciate the information that you each have provided regarding these missing Daily Selections. If more detail is requested from the Game team I will be sure to reach out to you both on here. Additionally, if you have any more to add in the future please let me know and I'd be happy to continue forwarding it up. 🙂 Thanks again for your patience as we work to resolve this!

    Official Response
  • SpirantCrayon22
    626 posts

    There are two gaps in the reset today. The daily item has "this section is empty" and there are only five weekly items so I presume that is the same issue.

    Anyone know what they are? Ubisoft support have stated they are unable to provide for the information (even though it's just a case of asking their colleagues). So far the only two items that have not shown up for me were both Berserker items, which I have from the version of the game I own.

  • SpirantCrayon22
    626 posts

    The blank items are indeed both Berserker items. Berserker Shields (ship, this is the daily item) and Berskerker Hood (weekly item).

  • Ubi-Borealis
    Ubisoft Support Staff 4118 posts

    Hello there @SpirantCrayon22!

    Thanks for your report! I've checked in my own game, and I can see that two of the daily/weekly items are missing from the line-up. I've passed this report along to the development team so they can investigate further.

    Thanks! 😊

    Official Response
  • azullFR
    1320 posts

    @ubi-borealis
    in a previous post I mentionned that I could see the Berserker Helm on both accounts (Ultimate and Shared)... not this time 🙂
    here the pictures for both accounts that are active in the same PS4 pro :

    ULTIMATE DIGITAL SONY PRE-ORDER
    undefined


    SHARED ACCOUNT
    undefined

    undefined

    Nice day to all 🙂

  • Ubi-Borealis
    Ubisoft Support Staff 4118 posts

    Thanks for sending those images, @azullFR. The development team have been notified that the Berserker items seem to keep disappearing from Reda's line-up. They're investigating this further. I've let them know that it may affect Ultimate Edition owners more than other editions (as showing in your investigation) 🙂

    Official Response

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