0 Likes/7 Replies/190 Views
I tried to load an old save file to check how many missions I had done, (but I had already finished the story) (now it's about 176 hours of gameplay, the save was about 140-150)
I erased it,
i continued to play normally, but since then, ubisoft connect can't sync valhalla saves anymore!
I tried to delete the saves to my pc to see if it restored them from the cloud,
but the strange thing is that in a few seconds it leaves me the message unable to synchronize ..
UbiSoft assistance advised me:
uncheck Ubi connect cloud saves
play 10 minutes to allow you to make automatic save savers
quit the game,
put the tick back on cloud saves
load the game, and choose "LOCAL" saves
but it didn't work, in 1 second it tells me that it is impossible to synchronize (strange thing as I remember valhalla, with my connection it took at least 15-20 seconds ..!)
Ubisoft Support Staff Ubi-Mark. 1749 posts
Sorry to hear that you are experiencing an issue with Save synchronization.
As you mentioned a few troubleshooting steps performed already, can you please try these steps as well? Once performed, can also restart your Ubisoft Connect and run it with Administrator Rights? This will ensure that your connection to our services is optimal and nothing is blocking this connection from your PC's side.
Many thanks and if you have any additional questions, please let us know.
@ubi-mark the problem is only with valhalla .. for example Watch dogs Legion works perfectly ...
but thanks for forwarding these steps to me I have verified that everything is alright ..!
I have opened a ticket in the official assistance
and I made a video where I show that the problem continues to occur despite i following the steps ..!
@ubi-mark the assistance has reply me this
I checked all the steps, I have made sure that the TCP ports: 443, 14000 are open
but since NO users have presented this problem, they are convinced that it is either my machine's fault, or my connection: But I have this problem only with Valhalla ..... !!!! if it were a problem with my pc or my connection it shouldn't occur with the cloud saves of the other games too ..?
a question arises spontaneously: because it manages to synchronize the objectives with the client, but not the saves with the cloud ..? can someone go and check what happened to the valhalla cloud linked to my account ..?
ok problem solved
perform a manual save,
remove sync with cloud
create new game (from scratch, zero hours of play)
close the game
activate cloud sync choose LOCAL save once inside I can choose my manual save
Ubisoft Support Staff UbiKobold 687 posts
@caosck Thank you for letting us know what you did to resolve this! We are glad to see that you are able to play Assassin's Creed Valhalla again smoothly. I'm sorry for any inconvenience that this caused in the meantime, but if you ever need anything else, please do not hesitate to let us know.