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  • XZ3PICGAMINGZX
    Original poster 4 posts

    When attempting to enter the door of the church no cutscene happens and objective does not update. Any fixes?

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  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts
    Best Answer

    Hello there!

    I apologise for the delayed update. Following the release of TU 1.3.0, this issue has been marked as resolved by the development team. You should now be able to trigger the cutscene as intended in "A Scourging of Snakes!" 😄

    If you are still encountering trouble with this quest, please don't hesitate to update this thread with your report. Please include a video which shows the following:

    • You have the latest Title Update installed on your platform.
    • That you are unable to progress in "A Scourging of Snakes" as the cutscene does not trigger as intended.


    We would recommend that you upload your video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread.

    We can then forward this to the development team for further investigation.

    Thanks! 😊

    Official Response
  • guest-9IcTwe6o
    1 posts
    This post is deleted!
  • Ubi-Mark.
    Ubisoft Support Staff 1323 posts

    Hello @XZ3PICGAMINGZX,

    Thank you for bringing this to our attention!

    I just checked and we haven't received similar reports yet. Can I kindly ask you to provide us with a short video of this occurring along with your quest description, so we can have a look?

    Many thanks and if you have any additional questions, please let us know.

    Official Response
  • XZ3PICGAMINGZX
    Original poster 4 posts

    @ubi-mark Hey thanks for reaching out but I don't have the permissions to link a video here how shall I send it to you

  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts

    I would recommend uploading the video to a sharing platform, such as YouTube or Google Drive, @XZ3PICGAMINGZX. You can then post a direct sharing link to the video within this thread.

    Thanks! 😊

    Official Response
  • ensomatrixx
    3 posts

    @xz3picgamingzx - I'm having the same issue on the PC. I have try several times to do this level but keep getting stuck when Flann and Evidor shoudler charge the church door and no cutscene or any objectives appear , just two guards that you cannot kill as the main boss is not there......

  • ensomatrixx
    3 posts
    This post is deleted!
  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts

    Hello there @ensomatrixx! Welcome to the forums 🙂

    I'm sorry to hear you're encountering trouble with "A Scourging of Snakes." Would you be able to send us a video that shows you entering the church, but that no cutscene is triggered and that you're unable to continue the quest? We can then forward this to the development team for further investigation.

    Thanks! 😊

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts

    Thank you so much for the video, @ensomatrixx! I've included this in your report to the development team.

    If we require any additional information from you, we will reach out within this thread.

    Thanks! 😊

    Official Response
  • XZ3PICGAMINGZX
    Original poster 4 posts

    @ubi-borealis

    here is a video

  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts

    Thank you for sending us an video of your own experience, @XZ3PICGAMINGZX! I've passed this video, alongside your original report, to the development team for use in the ongoing investigation 🙂

    Official Response
  • EMRYS2155
    6 posts

    @ubi-borealis I am having the exact same problem. Any fixes?

  • Ubi-Mark.
    Ubisoft Support Staff 1323 posts

    Hello @EMRYS2155,

    Sorry to hear about your experience.

    This issue has been already reported to the development team and it's currently being investigated. Once we have an update, we are going to let everyone know through these forums and the patch notes.

    Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

    Official Response
  • EMRYS2155
    6 posts

    @ubi-mark That means I have to wait for you guys to fix it, so I can continue playing?!?! I can´t play anymore!!! There is a "bubble" around Armagh and I can´t get out without finishing "A Sourging of Snakes" quest. There is nothing left to do here! This really sucks big time!!!! 😵 😩 😢 😢

  • Ubi-Mark.
    Ubisoft Support Staff 1323 posts

    Hello @EMRYS2155,

    Thank you for the update.

    I'm really sorry for any disappointment caused by this. However, as I can see that that this issue has been already reported, the development team are investigating it at the moment. Once we have a resolution (a fix deployed by the development team), we will keep everyone updated through these forums.

    Apologies for any inconvenience caused by this.

    Official Response
  • XZ3PICGAMINGZX
    Original poster 4 posts

    @ubi-mark it's been 3 weeks and the issue hasn't been added to the known issues megathread I haven't been able to play the game is there any news on this matter

  • EMRYS2155
    6 posts

    @xz3picgamingzx We need to start asking for a refund, since they´re not fixing it. I haven't been able to play either.

  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts

    Hello there @XZ3PICGAMINGZX & @EMRYS2155!

    Please note that both the Known Issues list and Megathread list are non-exhaustive, and do not include every issue currently under investigation by the development team. Rest assured that the development team are investigating the cutscene not triggering in "A Scourging of Snakes" further. We don't yet have any new updates to share with you all from the investigation at this time.

    As soon as we have any new updates to share with you, this information will be shared within this thread or in the News & Announcements forum.

    I've now added this thread to our Megathread list at your request as well.

    Thank you 😊

    Official Response
  • EMRYS2155
    6 posts

    @ubi-borealis So when do you plan on fixing this? I would very much like to finish this and move on.

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