Welcome to discussions

Quick Suggestions

  • Sammybacon_
    2 posts

    @ubi-smash Sorry for my late reply. I still do not have the bloodwulf shield. I reloaded my save back to the suthexe mission save and I don't have it there either, so I'm unsure when I lase had it, and I'd prefer not to keep loading back. Thanks in advance.

  • UbiKobold
    Ubisoft Support Staff 725 posts

    @jetflipper91060 Thank you for that detail, and I am so sorry for any inconvenience that this may be causing in the meantime. Was the previous save that you loaded a save that took place before obtaining the Kopis dagger? Also, are you playing on Xbox One X/S or Xbox Series X/S?

    Official Response
  • UbiKobold
    Ubisoft Support Staff 725 posts

    Hey arddix! I am sorry that you are missing the Sepulcher Axe after this fight with Fulke! We have a Megathread in regards to Weapons and Shields disappearing from Eivor's inventory. Would you mind posting your answers (from the questions below) to that thread so we can keep all of the information in one place? I know the first two questions are requesting information that you have already provided, but thank you for your understanding and assistance as we work to resolve this.

    • Which weapon/shield has gone missing?
    • Can you let us know what you were doing prior to the weapon disappearing?
    • Are you able to reload an earlier save to bring the weapon back?
    • If you have any videos that show the weapon disappearing from your inventory, please can you send us a link to these?


    Official Response
  • JetFlipper91060
    2 posts

    Yes loaded a save that was before and still was missing the sword. I had the Excalibur sword in the main hand, the Saint George in the offhand and was left with just Excalibur in the main hand after the bug. I was playing on Xbox one.

  • Ubi-Borealis
    Ubisoft Support Staff 4658 posts

    Thanks for providing us with more information about losing your Saint George's sword, @JetFlipper91060. To help us to investigate this further, would you be able to send us a video that shows the following:

    • The Saint George sword missing from your inventory
    • Your completed quest log that shows "The Sword of Saint George" has been completed


    We can then include this video in your report to the development team.

    Thank you 😊

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 4658 posts

    Hello there!
     
    I'd like to reach out to you all with an update. I'm happy to announce that the development team intend to deploy a fix for weapons/shields being knocked out of Eivor's hands in TU 1.2.2. This update will be deployed 15 June, 2021 at 2 PM CEST / 8 AM ET.
     
    If you are still encountering issues with gear missing from your inventory following TU 1.2.2, please don't hesitate to update this thread so we can take a closer look. Please include a video that shows the following:

    • You have the latest Title Update installed on your platform. You can view this information in the opening game menu in the bottom right-hand corner.
    • More information about the gear that is missing from your inventory (what it is, when it went missing, how it went missing etc).

     
    Additionally, please ensure that you have an up-to-date save uploaded to the cloud. We can then pass these reports to the development team for further investigation.
     
    Thank you! 😊

    Official Response
  • LordSparks
    1 posts

    @ubi-borealis Yeah, no. Load of garbage. This is still happening. Instance I just had where I went into the fenrir fight with a sword and an axe and in doing so the game deleted both my weapons and 2 of my bows. How? NO IDEA! No I don't have a video for it but to say this least, this is a really dog glitch especially since you can't get the weapons back.

    I lost not 1 but 2 helix credit weapons. TWO! And there's no way to get them back short of replaying 4 hours of gameplay which you better believe I'm angry about.

  • Ubi-Borealis
    Ubisoft Support Staff 4658 posts

    Hello there @LordSparks! Welcome to the forums 🙂

    I'm sorry to hear that you've lost some of your weapons during the fight with Fenrir. To help us to take a closer look at this, would you be able to provide us with some additional information:

    • Which weapons exactly have gone missing?
    • Can you remember what caused the weapons to go missing? For instance, did they disappear after using an ability?
    • Would you be able to send us a video which shows the weapons as missing from your inventory. You mention that two of these weapons were purchased with Helix credits. Can you also show us these two weapons as "Owned" in the Animus Store?


    We can then forward your report to the development team for further investigation.

    Thanks! 😊

    Official Response
  • Mumbarjar
    2 posts

    I am playing Valhalla on PS5, and have 152 hours logged. I have version 1.2.2.1 and have just lost oaken kite shield which is fully upgraded and blacksmiths hammer which is also fully upgraded. They were lost during a fight in Sherwood Forest or after one of the mastery challenges. I’m not sure which as I have been picking the last small gold chests off and not using the weapons. My last save with them intact is 10 hours previous so I’m very reluctant to go back to that. It appears this is still happening.

  • Mumbarjar
    2 posts

    Also, what’s to say if I go back to the earlier save this won’t happen again?

  • Ubi-Borealis
    Ubisoft Support Staff 4658 posts

    Hello there @Mumbarjar! Welcome to the forums 🙂

    I'm sorry to hear that you've lost your Oaken Kite shield and Blacksmiths hammer after a fight. Thanks for taking the time to share your report with us, and for letting us know when this incident could have occurred. Would you be able to send us some images or a video that shows these weapons are no longer in your inventory? We can then pass this along to the development team for further investigation.

    Thanks! 😊

    Official Response
  • bowladdict
    2 posts

    Lost my axe this morning 😞 I was using the torch a lot trying to collect all the codex pages and suddenly realised I’m just throwing punches while in a fight. I have no idea when I lost is because I hadn’t been fighting for a good while so couldn’t reload a save to recover. It’s been upgraded to mythical so is really like it back!

  • Ubi-Mark.
    Ubisoft Support Staff 1823 posts

    Hello @bowladdict,

    Sorry to hear about your experience. Can I kindly ask you to provide us with a short video that shows the weapons as missing from your inventory? Can you remember what caused the weapon to go missing? For instance, did it disappear after using an ability? Last, but not least, which axe exactly has gone missing?

    Many thanks and if you have any additional questions, please let us know!

    Official Response
  • joelyolley
    1 posts

    Im missing my berserker stuff

  • Ubi-Woofer
    Ubisoft Support Staff 1268 posts

    Hey there @joelyolley - welcome to the Discussions forums! I'm sorry to hear that you are missing your Berserker gear.

    Can you please specify the exact items that are missing? Can you also please clarify if this issue has occurred before, or if you have only just seen the content disappear?

    Did you notice if the content disappeared after performing a particular action, such as completing a quest or using an ability? Can you also please confirm for me the platform you are playing on, and whether you have ensured that all additional content is installed, if you own the Berserker gear through owning the Ultimate Edition?

    Thank you in advance for any additional information that you can provide. 🙂

    Official Response
  • Kotryna13
    1 posts

    So I just realized that at least one of my axes are missing. I think 2 of them are but I know for sure one is. I hadn't played in a while and when I started the game yesterday I noticed one of my bearded axes wasn't equipped and I know I was dual wielding, but since I hadn't played in a while I just thought maybe I unequipt it. But today I know for sure I just had 2 axes and now I have one. I'm missing my bear claw axe that I got with my season pass. 😢

    Ok well while typing this I hit to record my screen and all my berserker stuff just popped up like I just bought it or something. So my axe is back but now I have you upgrade it all over again wasting resources when it was fully upgraded.

  • colacho2012
    4 posts

    Lost all Berserker stuff suddenly... Ubisoft, this problem is being reported for more than a year! Why isn't this resolved yet. Was enjoying the game massively on the ps5, but I am afraid to play further now. Please fix this asap!

  • colacho2012
    4 posts

    @colacho2012 I would like a solution or a refund asap please

  • UbiStorm
    Ubisoft Support Staff 631 posts

    @Kotryna13 I'm glad to hear that your content reappeared, though I am sorry to hear that it came back completely un-upgraded. Are you playing the game on an Xbox One, or an Xbox Series X/S?

    @colacho2012 I do apologize for the frustration caused by this issue! If you'd like to seek a refund, please open a ticket with our Store Support Team here. As for the issue itself, do you recall exactly what you were doing when you suddenly lost that content?

    Official Response
  • colacho2012
    4 posts

    @ubistorm I just started started the game and it was all gone. I was doing the Honorable death mission. What was even more strange is that when I started my older saves, the outfit was there when I started the savegame, but it dissappeared after a second. Tried all previous savegames and happened with all of them.

Suggested Topics