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  • Ubi-Mark.
    Ubisoft Support Staff 993 posts

    Hello @DragonClaVV1990,

    Sorry to hear that you are still experiencing this issue.

    After checking this for you, I noticed that this issue was fixed with a previous update. If you're still experiencing this, can you please provide us with a short video, so I can raise it with the development team?

    Many thanks and if you have any additional questions, please let us know.

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts
    Best Answer

    Hello there!
     
    I'd like to reach out to you all with an update. I'm happy to announce that the development team intend to deploy a fix for weapons/shields being knocked out of Eivor's hands in TU 1.2.2. This update will be deployed 15 June, 2021 at 2 PM CEST / 8 AM ET.
     
    If you are still encountering issues with gear missing from your inventory following TU 1.2.2, please don't hesitate to update this thread so we can take a closer look. Please include a video that shows the following:

    • You have the latest Title Update installed on your platform. You can view this information in the opening game menu in the bottom right-hand corner.
    • More information about the gear that is missing from your inventory (what it is, when it went missing, how it went missing etc).

     
    Additionally, please ensure that you have an up-to-date save uploaded to the cloud. We can then pass these reports to the development team for further investigation.
     
    Thank you! 😊

    Official Response
  • TheRiderOfWind
    1 posts

    @ubikobold I'm missing the Briton shield, playing on Xbox, gamertag is TechnoBishop. Not sure how to send you the save file.

  • guest-IWcRbpyx
    1 posts

    After the boss fight against fulke, i lost one of my weapons which is the housecarl axe. Is it possible to get it back??

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Hello there!

    I've merged together several threads about players losing their weapons in-game. Creating a single Megathread allows us to keep all information and updates from an investigation in a single place. I apologise for any confusion that may have been caused by this merge.

    The development team are aware of an issue wherein players would lose their weapons when using the "Dual Swap" skill and a torch. This issue has been resolved in TU 1.1.1.

    The development team has also been investigating an issue wherein weapons/shields could be knocked out of Eivor's hand when blocking. They intend to resolve this issue in a future update! We don't yet have a confirmed ETA for when this update will be deployed. Once we have more information, this will be shared within the News & Announcements forum.

    If you happen to lose any of your weapons/shields in-game, please can you provide us with all of the following information:

    • Which weapon/shield has gone missing?
    • Can you let us know what you were doing prior to the weapon disappearing?
    • Are you able to reload an earlier save to bring the weapon back?
    • If you have any videos that show the weapon disappearing from your inventory, please can you send us a link to these?


    This information is very useful in helping the development team investigate these reports further, and to analyse what may potentially be causing your inventory to disappear.

    @TheRiderOfWind - The development team are intending to resolve the issue you're encountering in a future update. Please keep an eye out in the News & Announcements forum for more information.

    Thanks! 😊

    Official Response
  • ubi-smash
    Ubisoft Support Staff 472 posts

    @guest-IWcRbpyx Sorry to hear you are missing this weapon after facing Fulke. Could you tell me if Housecarl's Axe was equipped to Eivor when this happened or in your inventory? Could you also include the exact actions taken before you noticed the weapon missing?

    Official Response
  • JetFlipper91060
    2 posts

    I had the Saint George Sword disappear from my inventory after completing Suthsexe arc, it seems when the Kopis dagger was obtained it made the sword disappear. I tried reloading a previous save and reloading the game to no avail.

  • arddix
    1 posts

    When starting the fight with Fulke I was equipped with a sword and the sepulcher axe, during the fight I became equipped with only the sword, I was expecting to be able to re-equip with the axe but it is now missing from my inventory

  • Sammybacon_
    2 posts

    @ubi-smash Sorry for my late reply. I still do not have the bloodwulf shield. I reloaded my save back to the suthexe mission save and I don't have it there either, so I'm unsure when I lase had it, and I'd prefer not to keep loading back. Thanks in advance.

  • UbiKobold
    Ubisoft Support Staff 538 posts

    @jetflipper91060 Thank you for that detail, and I am so sorry for any inconvenience that this may be causing in the meantime. Was the previous save that you loaded a save that took place before obtaining the Kopis dagger? Also, are you playing on Xbox One X/S or Xbox Series X/S?

    Official Response
  • UbiKobold
    Ubisoft Support Staff 538 posts

    Hey arddix! I am sorry that you are missing the Sepulcher Axe after this fight with Fulke! We have a Megathread in regards to Weapons and Shields disappearing from Eivor's inventory. Would you mind posting your answers (from the questions below) to that thread so we can keep all of the information in one place? I know the first two questions are requesting information that you have already provided, but thank you for your understanding and assistance as we work to resolve this.

    • Which weapon/shield has gone missing?
    • Can you let us know what you were doing prior to the weapon disappearing?
    • Are you able to reload an earlier save to bring the weapon back?
    • If you have any videos that show the weapon disappearing from your inventory, please can you send us a link to these?


    Official Response
  • JetFlipper91060
    2 posts

    Yes loaded a save that was before and still was missing the sword. I had the Excalibur sword in the main hand, the Saint George in the offhand and was left with just Excalibur in the main hand after the bug. I was playing on Xbox one.

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Thanks for providing us with more information about losing your Saint George's sword, @JetFlipper91060. To help us to investigate this further, would you be able to send us a video that shows the following:

    • The Saint George sword missing from your inventory
    • Your completed quest log that shows "The Sword of Saint George" has been completed


    We can then include this video in your report to the development team.

    Thank you 😊

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts
    Best Answer

    Hello there!
     
    I'd like to reach out to you all with an update. I'm happy to announce that the development team intend to deploy a fix for weapons/shields being knocked out of Eivor's hands in TU 1.2.2. This update will be deployed 15 June, 2021 at 2 PM CEST / 8 AM ET.
     
    If you are still encountering issues with gear missing from your inventory following TU 1.2.2, please don't hesitate to update this thread so we can take a closer look. Please include a video that shows the following:

    • You have the latest Title Update installed on your platform. You can view this information in the opening game menu in the bottom right-hand corner.
    • More information about the gear that is missing from your inventory (what it is, when it went missing, how it went missing etc).

     
    Additionally, please ensure that you have an up-to-date save uploaded to the cloud. We can then pass these reports to the development team for further investigation.
     
    Thank you! 😊

    Official Response
  • LordSparks
    1 posts

    @ubi-borealis Yeah, no. Load of garbage. This is still happening. Instance I just had where I went into the fenrir fight with a sword and an axe and in doing so the game deleted both my weapons and 2 of my bows. How? NO IDEA! No I don't have a video for it but to say this least, this is a really dog glitch especially since you can't get the weapons back.

    I lost not 1 but 2 helix credit weapons. TWO! And there's no way to get them back short of replaying 4 hours of gameplay which you better believe I'm angry about.

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Hello there @LordSparks! Welcome to the forums 🙂

    I'm sorry to hear that you've lost some of your weapons during the fight with Fenrir. To help us to take a closer look at this, would you be able to provide us with some additional information:

    • Which weapons exactly have gone missing?
    • Can you remember what caused the weapons to go missing? For instance, did they disappear after using an ability?
    • Would you be able to send us a video which shows the weapons as missing from your inventory. You mention that two of these weapons were purchased with Helix credits. Can you also show us these two weapons as "Owned" in the Animus Store?


    We can then forward your report to the development team for further investigation.

    Thanks! 😊

    Official Response
  • Mumbarjar
    2 posts

    I am playing Valhalla on PS5, and have 152 hours logged. I have version 1.2.2.1 and have just lost oaken kite shield which is fully upgraded and blacksmiths hammer which is also fully upgraded. They were lost during a fight in Sherwood Forest or after one of the mastery challenges. I’m not sure which as I have been picking the last small gold chests off and not using the weapons. My last save with them intact is 10 hours previous so I’m very reluctant to go back to that. It appears this is still happening.

  • Mumbarjar
    2 posts

    Also, what’s to say if I go back to the earlier save this won’t happen again?

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