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  • Ubi-Mark.
    Ubisoft Support Staff 669 posts

    Hello @Shin-Rob,

    Sorry to hear that you are experiencing an issue with ''Puppets and Prisoners''. I can see that the previously reported instance has been resolved. Can I kindly ask you to provide us with a short video of this occurring with a short description, so we can investigate it further for you?

    Many thanks and if you have any additional questions, please let us know.

    Official Response
  • Draeka33
    1 posts

    The glitch has not been entirely fixed to this day.

  • Nethermore_swe
    2 posts

    Bugged for me too as of now 16th of April. Put him down, no cutscene happens.

    No video needed i presume since I'm on the spot working in multiple walk-throughs videos on this quest.

  • Nethermore_swe
    2 posts

    Some developer info though. I read/saw on some guides hes supposed to run away. When it bugged out for me he was standing in the corner of a house with some pathing and collosion errors I preume, cos he ran on the spot turning sideways now and then but never left the spot.
    I re-did the quest and this time he stood in the doorway. That in itself is a pathing/collision course spot as well but I never mounted up this time but carried him on foot all the way.

    Dont know if it helps, but there is definetly some pathing issues with this npc and collision objects.

  • ghostsinsheets
    1 posts

    it’s now april 16, 2021 and this stupid mission is still a glitch-fest. first, upon finding him, he just stood there and i had no prompts to tie him up. i punched him and got the prompt. threw him on the back of a horse, got to the location and first, it told me i had to be anonymous a few times. had my cape on, so i stood in a bush for a second. then it said target had to be on the ground, but even after i plopped him, nothing happened. moved him all around. same objective to “carry tedmund”, so i reloaded to an earlier save, came back and i was on the hill and he was back in the camp tied up in the house. ran him to the location on foot and faced the same issue where putting him down did nothing. what the heck do i do? i tried punching him again, it’s not even registering. this is frustrating.

  • UbiKobold
    Ubisoft Support Staff 518 posts

    Hello and thank you all for your patience and updates on this matter. While this should have been previously resolved, I am sorry that some of you are still unable to complete this Quest. I would like to collect a little more information for you as we update the Game team. My apologies if any of the questions below are repetitive to information that you have already provided.

    • What platform are you playing on?
    • Are you able to carry Tedmund to the target location? If not, have you tried hitting him, which should make the Quest proceed.
    • Have you tried changing your Exploration Difficulty to Adventurer and then starting the Quest again?
    • Have you tried fast travelling to and from the location? How about a previous save?
    • Can you send your most recent manual save to the cloud?


    Once I have this information I will continue to forward details up to the Game team. Thank you for your assistance and continued patience!

    Official Response
  • but_skeptic
    3 posts
    Hello and thank you all for your patience and updates on this matter. While this should have been previously resolved, I am sorry that some of you are still unable to complete this Quest. I would like to collect a little more information for you as we update the Game team. My apologies if any of the questions below are repetitive to information that you have already provided.

    • What platform are you playing on? -> ps4
    • Are you able to carry Tedmund to the target location? If not, have you tried hitting him, which should make the Quest proceed. -> I' didn't see him at all
    • Have you tried changing your Exploration Difficulty to Adventurer and then starting the Quest again? -> yes. but didn't work
    • Have you tried fast travelling to and from the location? How about a previous save? -> yes. but didn't work
    • Can you send your most recent manual save to the cloud? -> yes. but didn't work

    Once I have this information I will continue to forward details up to the Game team. Thank you for your assistance and continued patience!


  • UbiKobold
    Ubisoft Support Staff 518 posts

    @but_skeptic Thank you for providing these answers! I noticed that you mentioned that you did not see Edmund? Could you try completing our guide here? This includes restoring your licenses. However, if you are still unable to find Edmund afterwards please let me know the following:

    • Do you see a marker on your map for Edmund?
    • Have you tried following a walkthrough online to go to the relative location he should be? Then use Odin's Sight to try and locate him.


    Official Response
  • sio8610
    3 posts

    @ubikobold
    I saw him just once at the first time of the quest.
    I tried everything including your guide but nothing is worked. the quest marker is missed and the description said just "deal with new ealdorman"...

  • Ubi-Mark.
    Ubisoft Support Staff 669 posts

    Hello @sio8610,

    Thank you for the update. In this case, can I kindly ask you to submit your save files to our team, so we can pass them along to the developers?

    Many thanks and apologies for any inconvenience caused by this. If you have any additional questions, please let us know.

    Official Response
  • but_skeptic
    3 posts

    @ubi-mark I already have a ticket from your technical support team. I had passed save data and screenshot..
    I hope I could come back the game very soon.

  • Brotherhood396
    1 posts

    Hi i am a bit confused why you haven’t fixed this glitch yet I looked to help me fix this glitch some one posted about it 2 months ago and it still hasn’t been fixed I put Tedmund down nothing happens I am still confused on how you create games but never fix the problems if anyone knows how to fix the glitch then pls help me

  • Ubi-Wan
    Ubisoft Support Staff 630 posts

    @brotherhood396 Thanks for reaching out with this. Our team is aware of this issue and are investigating a solution at this time. We ask that those affected by the issue create a new ticket and attach a copy of their save game files to it for review. If you'd like, post your case number here after the case is created so we can ensure things are in the right place! 

    Official Response
  • Noximotopia
    1 posts

    May I know is the bug gonna fix anytime soon? As I have a problem with the quest, I never recieved the quest at all, but I still can progress, when i put down tedmund that's no cutscene... please advice on it

  • guest-u6oibn0P
    1 posts

    Same issue here.
    I got really frustrated and tried to THROW him on the ground......

    Guess what?! It flipping worked! 😄

  • guest-9wcVOwKU
    1 posts

    Cannot progress Carry Tedmund. Xbox 1. Also my email needs to be corrected.

  • Ubi-Mark.
    Ubisoft Support Staff 669 posts

    Hello @but_skeptic,

    Thank you for the update and apologies for the delayed reply.

    I just checked your case and I can see that the information provided have been passed on to the development team. Once we have an update, we are going to let everyone know through the patch notes. Apologies for any inconvenience caused by this.

    @guest-9wcVOwKU - sorry to hear that you are experiencing this issue as well. Can you please contact our team and provide us with your save files with this link? As you mentioned that your email needs to be corrected, I would advise getting in touch with our team as well, as they will be able to verify your account ownership. Thank you!

    If you have any additional questions, please let us know.

    Official Response
  • Ubi-Mark.
    Ubisoft Support Staff 669 posts

    Hello @guest-u6oibn0p,

    Thank you for the update! I'm glad that this issue has been resolved for you. Happy gaming and if you have any additional questions, please let us know.

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 1883 posts

    Hello all,

    I apologise for the double post. I would just like to let you all know that we have merged together several threads about being unable to progress in "Puppets and Prisoners" together into a single Megathread. Creating a Megathread allows us to keep all information and updates from an investigation in a single place. I apologise if any ongoing discussions have been disrupted by this.

    If you are encountering trouble in this quest, please can you provide us with the following information:

    • What exactly is the issue you have encountered in-game (such as interacting with/carrying Tedmund, or the quest not continuing after arriving at the rendezvous point)?
    • What was the last quest you successfully completed in Cent? You can check this in the "Completed Quests" log.
    • Please include a video that demonstrates the issue you have encountered in "Puppets and Prisoners," as this is very helpful for the ongoing investigations.


    We can then forward these reports to the development team as they investigate these reports further.

    Thank you 😊


    Official Response

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