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  • guest-wNwE2Myp
    1 posts

    I cannot access the chest behind the shelf. I try to pull the shelf back but it gets stuck for no reason. There is nothing blocking it's way.

  • Wigramic
    6 posts

    How is this still not fixed? I want to finish the game. Any updates?
    @Ubi-Woofer

  • Dylan1984fab
    1 posts

    Hi, I'm experiencing a bug for quite a while now in the game.
    In AC Valhalla when i'm in asgard I tried to collect al the Ymir stones. In the area Utangard Chasm there is a chest thats reachable through a crack in the wall. Behind that there a a few stone shelves you need to move. The problem i'm experiencing is that i cannot move the shelf in front of the chest. I have not seen many people that are experiencing the same bug. Just a few, but it would be great if you could fix this bug or workaround. I'm Playing on the ps5 with the latest software and AC Valhalla is also updated to the most current version.

  • MrLodiDodi
    6 posts

    Update 1.2 has been released today, but this is still happening.... are you serious? 😞

  • ubi-smash
    Ubisoft Support Staff 355 posts

    Hey everyone! I am extremely sorry this thread is only being updated now. Our team has not been able to reproduce this issue in the 1.2.0 updates, but please don't hesitate to send us a video clip here of the issue still appearing after updating the game so we can share it with the game team to further review.

    Official Response
  • Simian.cleric
    5 posts

    @ubi-smash Hi, where should I upload the video?

  • Simian.cleric
    5 posts

    @ubi-smash here you go, a video of the glitch. The smaller block is stuck too, so it might be something to do with the room

  • ubi-smash
    Ubisoft Support Staff 355 posts

    @simian-cleric Thank you so much! I have provided the video to our team to look over this once more. I will keep everyone posted here once I have further updates to share.

    Official Response
  • Simian.cleric
    5 posts

    @ubi-smash Hi, is this bug still being worked on? This is now the only collectible preventing me from getting the 100% collectible trophy, it's so frustrating. Surely there must be an easy fix to reset the position of all moveable crates like this when you re-enter Asgard?

  • Ubi-Spud
    Ubisoft Support Staff 675 posts

    @simian-cleric Hey there! I can confirm we are still compiling reports and sending them to the developers. As soon as there an update on their end, we will let you guys know. Thank you for your patience!

    Official Response
  • Simian.cleric
    5 posts

    @ubi-spud OK great, thanks!

  • Jwatts74
    1 posts

    There are 3 tears near the well that are not showing up for me. During the mission all 3 were already opened and I had not been there previously.

  • Ubi-Keo
    Ubisoft Support Staff 586 posts

    @jwatts74 Could you please provide a video. In the video can you show your map and also mark the areas where the tears are missing.

    Official Response
  • eriiizu
    1 posts

    The wealth that is located in a locked chest in Utangard Chasm cannot be collected because the enemies and the keyholder are passive (with white dots above their heads) and cannot be killed. I've tried doing the same hotfix from other bugs but it still doesn't seem to work.
    Reference video: https://www.reddit.com/r/ubisoft/comments/kxp41g/spoiler_probably_why_are_they_passive_at_least/

  • Ubi-Keo
    Ubisoft Support Staff 586 posts

    @eriiizu I'm sorry to hear that you are experiencing this. I can confirm this issue has been reported and the development team are investigating.

    Please keep checking the known issues list and the news and announcements page for updates.

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 1883 posts

    Hello all,

    I have merged together several threads about being unable to find Ymir's Tears whilst in Asgard into a single Megathread. Creating a Megathread allows us to keep all information and updates from an investigation in a single place. I apologise if any ongoing discussions have been disrupted by this merge.

    Please keep in mind that some of Ymir's tears can only be accessed by progressing further in the story. In particular, there is a tear in Indre Holm that cannot be collected until spoiler

    The development team are aware of some issues wherein players are unable to collect the wealth in Utangard Chasm. We have had reports that the shelf cannot be moved, or that players are unable to collect the key from Jotun mobs in the area. The development team are investigating these reports further. Once we have any further updates to share regarding the investigations into the tears in Utangard Chasm, we will share these within the forums.

    If you have completed all of the main/side quests within Asgard, and you are still unable to collect all of Ymir's tears, please can you provide us with a video that shows the following:

    • Your completed quest log, showing that the Asgard arc has been completed
    • Your map, showing which wealth has already been completed and the location of the wealth you are unable to collect
    • Your inventory, showing how many tears you have collected so far
    • How you are unable to collect the missing tear (such as moving a shelf or collecting a key)


    We can then pass these reports along to the development team for further investigation.

    Thank you 😊

    Official Response

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