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  • Wigramic
    6 posts

    How is this still not fixed? I want to finish the game. Any updates?
    @Ubi-Woofer

  • Dylan1984fab
    1 posts

    Hi, I'm experiencing a bug for quite a while now in the game.
    In AC Valhalla when i'm in asgard I tried to collect al the Ymir stones. In the area Utangard Chasm there is a chest thats reachable through a crack in the wall. Behind that there a a few stone shelves you need to move. The problem i'm experiencing is that i cannot move the shelf in front of the chest. I have not seen many people that are experiencing the same bug. Just a few, but it would be great if you could fix this bug or workaround. I'm Playing on the ps5 with the latest software and AC Valhalla is also updated to the most current version.

  • MrLodiDodi
    6 posts

    Update 1.2 has been released today, but this is still happening.... are you serious? 😞

  • ubi-smash
    Ubisoft Support Staff 517 posts

    Hey everyone! I am extremely sorry this thread is only being updated now. Our team has not been able to reproduce this issue in the 1.2.0 updates, but please don't hesitate to send us a video clip here of the issue still appearing after updating the game so we can share it with the game team to further review.

    Official Response
  • Emmet1000rr
    2 posts

    So I’ve beaten Fenrir and it says I’ve completed the Asgard saga but still can’t find the 30th stone. Is there something more to do I’m not aware of?

  • Emmet1000rr
    2 posts

    @emmet1000rr never mind I went back and followed the deer

  • Simian.cleric
    5 posts

    @ubi-smash Hi, where should I upload the video?

  • Simian.cleric
    5 posts

    @ubi-smash here you go, a video of the glitch. The smaller block is stuck too, so it might be something to do with the room

  • ubi-smash
    Ubisoft Support Staff 517 posts

    @simian-cleric Thank you so much! I have provided the video to our team to look over this once more. I will keep everyone posted here once I have further updates to share.

    Official Response
  • EgyptinPrinssi
    1 posts

    Jotun enemies in Asgard have green spot above their heads, so they're friendly to me. Problem is that one enemy has key, but I can't kill him. How is this problem still not fixed after 5 months..?

  • Ubi-Keo
    Ubisoft Support Staff 1165 posts

    @egyptinprinssi I'm sorry to hear that you are experiencing this. To confirm is the key required to open a chest in the Utangard Chasm to collect Ymir's tear stone? If so I can confirm this is a known issue that is being investigated by the development team, however it was only reported in March.

    Could you also provide a video of the issue if possible, thanks. In the video could you show the location on your map and that you are unable to kill the Jotun enemy to collect the key.

    Official Response
  • hunterhoon
    1 posts

    I dont know why this hasn't been fixed yet cause it should take like 5 minutes. The Tear stone in asgard is still stuck behind the "move the crates puzzle". Its litterally the last thing I need to 100% this game and have been waiting months😭. Im on PC. Please fix so I can move forward with my life😭😭😭

  • Ubi-Wan
    Ubisoft Support Staff 631 posts

    @hunterhoon Hey there, and welcome to the forums! I'm really sorry to hear about you being unable to 100% the game due to this Tear Stone! Could you perhaps grab a video showing the issue off for our teams to review, so we can ensure we have a proper understanding of the issue being encountered?

    Official Response
  • Simian.cleric
    5 posts

    @ubi-smash Hi, is this bug still being worked on? This is now the only collectible preventing me from getting the 100% collectible trophy, it's so frustrating. Surely there must be an easy fix to reset the position of all moveable crates like this when you re-enter Asgard?

  • Ubi-Spud
    Ubisoft Support Staff 700 posts

    @simian-cleric Hey there! I can confirm we are still compiling reports and sending them to the developers. As soon as there an update on their end, we will let you guys know. Thank you for your patience!

    Official Response
  • Simian.cleric
    5 posts

    @ubi-spud OK great, thanks!

  • Jwatts74
    1 posts

    There are 3 tears near the well that are not showing up for me. During the mission all 3 were already opened and I had not been there previously.

  • Ubi-Keo
    Ubisoft Support Staff 1165 posts

    @jwatts74 Could you please provide a video. In the video can you show your map and also mark the areas where the tears are missing.

    Official Response
  • eriiizu
    1 posts

    The wealth that is located in a locked chest in Utangard Chasm cannot be collected because the enemies and the keyholder are passive (with white dots above their heads) and cannot be killed. I've tried doing the same hotfix from other bugs but it still doesn't seem to work.
    Reference video: https://www.reddit.com/r/ubisoft/comments/kxp41g/spoiler_probably_why_are_they_passive_at_least/

  • Ubi-Keo
    Ubisoft Support Staff 1165 posts

    @eriiizu I'm sorry to hear that you are experiencing this. I can confirm this issue has been reported and the development team are investigating.

    Please keep checking the known issues list and the news and announcements page for updates.

    Official Response

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