hunterhoon 1 posts
I dont know why this hasn't been fixed yet cause it should take like 5 minutes. The Tear stone in asgard is still stuck behind the "move the crates puzzle". Its litterally the last thing I need to 100% this game and have been waiting months. Im on PC. Please fix so I can move forward with my life
Ubisoft Support Staff Ubi-Wan 631 posts
@hunterhoon Hey there, and welcome to the forums! I'm really sorry to hear about you being unable to 100% the game due to this Tear Stone! Could you perhaps grab a video showing the issue off for our teams to review, so we can ensure we have a proper understanding of the issue being encountered?
Jwatts74 1 posts
There are 3 tears near the well that are not showing up for me. During the mission all 3 were already opened and I had not been there previously.
eriiizu 1 posts
The wealth that is located in a locked chest in Utangard Chasm cannot be collected because the enemies and the keyholder are passive (with white dots above their heads) and cannot be killed. I've tried doing the same hotfix from other bugs but it still doesn't seem to work.
Reference video: https://www.reddit.com/r/ubisoft/comments/kxp41g/spoiler_probably_why_are_they_passive_at_least/
Ubisoft Support Staff Ubi-Borealis 2877 posts
I have merged together several threads about being unable to find Ymir's Tears whilst in Asgard into a single Megathread. Creating a Megathread allows us to keep all information and updates from an investigation in a single place. I apologise if any ongoing discussions have been disrupted by this merge.
Please keep in mind that some of Ymir's tears can only be accessed by progressing further in the story. In particular, there is a tear in Indre Holm that cannot be collected until spoiler
The development team are aware of some issues wherein players are unable to collect the wealth in Utangard Chasm. We have had reports that the shelf cannot be moved, or that players are unable to collect the key from Jotun mobs in the area. The development team are investigating these reports further. Once we have any further updates to share regarding the investigations into the tears in Utangard Chasm, we will share these within the forums.
If you have completed all of the main/side quests within Asgard, and you are still unable to collect all of Ymir's tears, please can you provide us with a video that shows the following:
- Your completed quest log, showing that the Asgard arc has been completed
- Your map, showing which wealth has already been completed and the location of the wealth you are unable to collect
- Your inventory, showing how many tears you have collected so far
- How you are unable to collect the missing tear (such as moving a shelf or collecting a key)
We can then pass these reports along to the development team for further investigation.