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  • Simian.cleric
    5 posts

    @ubi-smash Hi, where should I upload the video?

  • Simian.cleric
    5 posts

    @ubi-smash here you go, a video of the glitch. The smaller block is stuck too, so it might be something to do with the room

  • ubi-smash
    Ubisoft Support Staff 808 posts

    @simian-cleric Thank you so much! I have provided the video to our team to look over this once more. I will keep everyone posted here once I have further updates to share.

    Official Response
  • EgyptinPrinssi
    1 posts

    Jotun enemies in Asgard have green spot above their heads, so they're friendly to me. Problem is that one enemy has key, but I can't kill him. How is this problem still not fixed after 5 months..?

  • Ubi-Keo
    Ubisoft Support Staff 1497 posts

    @egyptinprinssi I'm sorry to hear that you are experiencing this. To confirm is the key required to open a chest in the Utangard Chasm to collect Ymir's tear stone? If so I can confirm this is a known issue that is being investigated by the development team, however it was only reported in March.

    Could you also provide a video of the issue if possible, thanks. In the video could you show the location on your map and that you are unable to kill the Jotun enemy to collect the key.

    Official Response
  • hunterhoon
    1 posts

    I dont know why this hasn't been fixed yet cause it should take like 5 minutes. The Tear stone in asgard is still stuck behind the "move the crates puzzle". Its litterally the last thing I need to 100% this game and have been waiting months😭. Im on PC. Please fix so I can move forward with my life😭😭😭

  • Ubi-Wan
    Ubisoft Support Staff 631 posts

    @hunterhoon Hey there, and welcome to the forums! I'm really sorry to hear about you being unable to 100% the game due to this Tear Stone! Could you perhaps grab a video showing the issue off for our teams to review, so we can ensure we have a proper understanding of the issue being encountered?

    Official Response
  • Simian.cleric
    5 posts

    @ubi-smash Hi, is this bug still being worked on? This is now the only collectible preventing me from getting the 100% collectible trophy, it's so frustrating. Surely there must be an easy fix to reset the position of all moveable crates like this when you re-enter Asgard?

  • Ubi-Spud
    Ubisoft Support Staff 702 posts

    @simian-cleric Hey there! I can confirm we are still compiling reports and sending them to the developers. As soon as there an update on their end, we will let you guys know. Thank you for your patience!

    Official Response
  • Simian.cleric
    5 posts

    @ubi-spud OK great, thanks!

  • Jwatts74
    1 posts

    There are 3 tears near the well that are not showing up for me. During the mission all 3 were already opened and I had not been there previously.

  • Ubi-Keo
    Ubisoft Support Staff 1497 posts

    @jwatts74 Could you please provide a video. In the video can you show your map and also mark the areas where the tears are missing.

    Official Response
  • eriiizu
    1 posts

    The wealth that is located in a locked chest in Utangard Chasm cannot be collected because the enemies and the keyholder are passive (with white dots above their heads) and cannot be killed. I've tried doing the same hotfix from other bugs but it still doesn't seem to work.
    Reference video: https://www.reddit.com/r/ubisoft/comments/kxp41g/spoiler_probably_why_are_they_passive_at_least/

  • Ubi-Keo
    Ubisoft Support Staff 1497 posts

    @eriiizu I'm sorry to hear that you are experiencing this. I can confirm this issue has been reported and the development team are investigating.

    Please keep checking the known issues list and the news and announcements page for updates.

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello all,

    I have merged together several threads about being unable to find Ymir's Tears whilst in Asgard into a single Megathread. Creating a Megathread allows us to keep all information and updates from an investigation in a single place. I apologise if any ongoing discussions have been disrupted by this merge.

    Please keep in mind that some of Ymir's tears can only be accessed by progressing further in the story. In particular, there is a tear in Indre Holm that cannot be collected until spoiler

    The development team are aware of some issues wherein players are unable to collect the wealth in Utangard Chasm. We have had reports that the shelf cannot be moved, or that players are unable to collect the key from Jotun mobs in the area. The development team are investigating these reports further. Once we have any further updates to share regarding the investigations into the tears in Utangard Chasm, we will share these within the forums.

    If you have completed all of the main/side quests within Asgard, and you are still unable to collect all of Ymir's tears, please can you provide us with a video that shows the following:

    • Your completed quest log, showing that the Asgard arc has been completed
    • Your map, showing which wealth has already been completed and the location of the wealth you are unable to collect
    • Your inventory, showing how many tears you have collected so far
    • How you are unable to collect the missing tear (such as moving a shelf or collecting a key)


    We can then pass these reports along to the development team for further investigation.

    Thank you 😊

    Official Response
  • BIGREDUNIT
    5 posts

    Have finished the storyline and have just been running around collecting the rest of the collectables.

    Last collectable I have is in the "dream" area, Asguard.

    There is one collectable that requires a key, which I need to get from any enemy.

    My issue is that all the enemies in this area are "friendly" and therefore unkillable.

    I have tried the usual restart game, restart console, reload save, wake from dream area and re-enter but nothing seems to change the status of the enemies.

  • BIGREDUNIT
    5 posts

    Video showing whats happening:

    https://1drv.ms/v/s!AnvM97rKt6n5hjuRFWIeSAKY5xMM

  • bielik01
    833 posts

    @bigredunit can you steal the key from this enemy? There should be an interaction option, if you stand behind the enemy.

  • BIGREDUNIT
    5 posts

    @bielik01 Unfortunately not, even when I sneak all the way in and crouch behind without them seeing me it doesn't show an option.

    I think this is due to the fact they are seen as friendly.

  • bielik01
    833 posts

    @bigredunit have you tried leaving Asgard and then coming back to the same spot? Are they still 'friendly'?

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