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  • MastoGaston
    Original poster 1 posts

    So everytime I try to go to the ubisoft store in game or talk to Reda or any other merchant like her, I get this error.

    Online Service Error [0x70000041]

    The things i've tried so far:
    -turn off the console, unplug and turn on again. nothing changed
    -unlink and relink ubisoft account, no change

    I will note that ubisoft connect works outside of the game so contacting the server's isn't the problem. (I can claim challenges and get outfits with rewards points) so it has to be something conflicting in game. maybe once in the few weeks i've had this game has it worked. it was the only way i got the outfits.

    thoughts anyone?

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  • ubi-smash
    Ubisoft Support Staff 808 posts

    Hey @mastogaston, thank you for letting us know the steps you have already tried to remedy this error. I would also recommend trying to update your Ubisoft password on your account as this has been a workaround for some players and also completing all steps in our Xbox Connectivity Guide here. Please let us know if this helps or if the error still continues to crop up for you.

    Official Response
  • mattcaves
    2 posts

    I'm getting this error too, every time I come back to the game after Quick Resume. The only way to fix it is to quit the game and start again, obviously this completely defeats the point of Quick Resume!

    This has been like this since the beginning, when are you going to acknowledge this bug and fix it?

  • Ubi-Keo
    Ubisoft Support Staff 1513 posts

    @mattcaves I'm sorry to hear that you are also experiencing this error. This has been reported in the past, however the player that reported the issue was using a wireless network connection and explained that after changing to a wired connection the issue no longer occurred. The development team were also unable to reproduce the issue when they tested it.

    Can you please go through the connectivity troubleshooting steps and try again. If that does not help could you also try using a wired connection if possible to see if that resolves the issue.

    Official Response
  • Eightiesguy1
    1 posts

    Having exactly the same issue. Have followed all the steps in the "connection trouble shooting guide". Twice. Implemented DMZ and everything. Unlinked and relinked accounts. This is clearly an issue with the game on the Xbox Series X as the game worked perfectly on my old Xbox One with no issues on my same home wireless connection.

    It's great that Ubisoft are saying "try using a wired connection" - like I have a 10 metre ethernet cable lying around, but kind of the point of having a wireless router is so you can connect everything without having fifty cables running all over the floor. Like others, restarting the game a few times fixes it. Would be good if Ubisoft actually acknowledged that this is an issue with the Series X machine as it seems there are quite a few people have exactly the same issues and not even getting acknowledgement from Ubisoft that there is an issue.

  • Ubi-Keo
    Ubisoft Support Staff 1513 posts

    @eightiesguy1 I'm sorry to hear that you are also experiencing connectivity issues and that the troubleshooting has not helped.

    I understand that everyone isn't able to connect their consoles via an ethernet connection, this was only a suggestion if possible to see if it resolves the issue as this resolved it for another player who was experiencing it.

    With regards to players experiencing this error code, we have only received a few reports and the development team were unable to reproduce the issue during testing.

    Official Response
  • arrdamron
    1 posts

    I am having this issue also. It has been going on for days now and nothing I do (resetting system, changing password, etc) has remedied it. And am not using a wireless connection, my x-box series x is connected by ethernet cable.

  • Dampfross2012
    1 posts

    @mastogaston I too am having this issue. I’ve spoken to my friends who also have the game and it seems more than “just a few” people are having this issue now, as Ubisoft is claiming. This issue has been around since the beginning. The fact that there’s not a fix for this almost a year later is mind blowing.

  • GamersParadise2
    2 posts

    II have been experiencing this same excruciating error for months now. (error code 0x70001b02 now, as even the error codes have changed over the motnhs, no access to anything Reda/ ThousandEyed , Opals count goes to 0) ever since mandatory Ubisoft connect was required, this has been a complete disaster. I have tried constantly unlinking and re-linking my Ubisoft account followed by a hard restart, and it only seems to work about one out of five times. I have submitted requests for support but Ubisoft has not followed up. This is complete nonsense and wastes my time when I just want to play the game. This cannot still be a "few reports" and should be fixed, this is starting to feel like the worst of all the AC games thus far

  • Ubi-Keo
    Ubisoft Support Staff 1513 posts

    @arrdamron @Dampfross2012 @gamersparadise2 I'm sorry to hear that you are also experiencing this issue.

    As I previously advised the development team were unable to reproduce this issue and we have only received a few reports. It's possible that more players have experienced the error but have not contacted us to report it.

    Can you please go through the connectivity troubleshooting if you haven't already then try again to see if that helps. If the issue persists can you also confirm if you are using quick resume? If you are do you still receive the error code when not using quick resume?

    Official Response
  • M3TALSHREDDER
    1 posts

    Just including myself in this [0x70000041] issue. Ive gone through all suggested steps in resolving the problem and nothing has worked.. Some kind of fix should have already been implemented for this by now. I'd love to use the 400 opals I've collected on some mythic gear....

  • Ubi-Thrupney
    Ubisoft Support Staff 276 posts

    I really appreciate you sharing your experiences with this error too, @m3talshredder .

    The latest information we have is that this error had been fixed in our 1.3.0 title update, in July, so it's really unfortunate that you've had this issue.

    Can you let me know if you've fully updated the game (and which game version it says you are on in the game's main menu)? In addition, can you tell me which platform you are playing on - is it also Xbox Series X?

    Thanks for the report - looking forward to your response!

    Official Response
  • Finnbear1
    1 posts
    This post is deleted!
  • GeneCreemer
    1 posts

    @ubi-thrupney I've been having this experience too on Series X with an Ethernet connection. I've tried all of the connectivity troubleshooting and it still doesn't work. I haven't been able to access the store in weeks. Getting really tired of this being downplayed by you all as well.

  • ismartos
    1 posts

    Same problem on Series X - game immortals phoenix spoiler

  • GamersParadise2
    2 posts

    @ubi-keo
    yes this error still persists almost constantly (sometimes during game it will miraculously work, then not. and all of the "timed achievements" are not calculating....why am I killing 50 people with my fists just to not have it calculated?) I have taken all the steps mentioned to try and rectify. I do not use quick resume and the 1.3 patch STILL has not fixed this.

  • Ubi-Woofer
    Ubisoft Support Staff 1061 posts

    @GeneCreemer - Welcome to Discussions, and thank you for sharing your experience of this issue here. I am sorry to hear that you are also struggling to spend Opals in the Thousand Eyes merchants' shops. I'd like to reassure you that it is not our intention to downplay the issue in any way; as the developers believe the issue to now be resolved, it is a case of us needing to reopen their investigation if it is still occurring, and make sure that they look into it again as needed. To this end, could you please provide either a screenshot or video clip showing the error message appearing for you in your game? Can you also confirm if this is the only connectivity-related error message that you are seeing, and whether you are able to access the Ubisoft Connect overlay? Thank you!

    @ismartos - Welcome to Discussions as well, and thank you for reporting this error to us! I have noticed from both your description and the image provided that the game you are having issues with is not Assassin's Creed Valhalla, but Immortals Fenyx Rising instead. I'd recommend that you report your experience of this issue separately on our dedicated forums for that game here, as my colleagues there will be able to assist you better! Thanks!

    @GamersParadise2 - Thank you for confirming that you are still encountering this issue, and I am sorry to hear it. As requested above, can you please provide a screenshot or video clip showing the issue occurring in-game for you, and also confirm if you are seeing any other connectivity issues elsewhere, and that you are able to access the Ubisoft Connect overlay outside of the Thousand Eyes merchants' shops? Thank you! 🙂

    Official Response
  • guest-zPwZqMOO
    1 posts

    @ubi-woofer I’m having the same problem
    i paid good money for the siege of Paris and I can’t t play it because of this error, I want money back. You guys clearly know about this problem so this is fraud!

  • Ubi-WheelyDuck
    Ubisoft Support Staff 358 posts

    Hey @guest-zpwzqmoo,

    Sorry to hear that you are encountering this issue, could you please provide either a screenshot or video clip showing the error message appearing for you in your game? Can you also confirm if this is the only connectivity-related error message that you are seeing, and whether you are able to access the Ubisoft Connect overlay? 

    Many thanks

    Official Response
  • noddy666
    1 posts

    @ubi-wheelyduck
    i´m having the same problem/error in odyssey. "bying" an phobosskin and it dosn´t apear...

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