Welcome to discussions

Quick Suggestions

  • HolyFireRR
    3 posts

    @heykokc same problem for me

  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts
    Best Answer

    Hello there,

    The development team released a hot fix in TU 1.2.2.1 to address some lingering crashing issues following TU 1.2.2.



    We will now be marking this thread as resolved.

    We know that there can be several causes behind crashes in-game, and understand that some of you may still be encountering issues with crashes whilst playing Assassin's Creed: Valhalla. If you are encountering crashing in-game, we would encourage you first to try some basic troubleshooting steps for your platform. These help to tackle common causes behind crashes:


    If you're still encountering crashes after trying these troubleshooting steps, please can you open a support ticket via the Ubisoft Support website. This will allow our team to collect more information about your system, and help us to troubleshoot further. When opening a support ticket, please include the following information:

    • A copy of your MSinfo, DxDiag and launcher logs (PC only).
    • All troubleshooting steps you have tried so far, including those on the linked troubleshooting guides.
    • Any error messages or pop-ups you may be receiving.
    • If the crashes occur when you carry out specific actions, such as starting a quest, fast travelling or interacting with NPCs.
    • When these crashes first started (such as after a game update, a system update, or upon installing the game for the first time).


    All of this information is helpful for our team to carry out further investigation on what may potentially causing your game to crash.

    @Eman882 - As the stutters you are encountering in-game are different to the issue being investigated within this thread, I would recommend opening up a new thread with your findings. This will help us to investigate the issue you're encountering separately, without going off-topic within this thread.

    @ChuckKatse - If you haven't already, I would recommend trying the all of the troubleshooting steps for PC linked above. If you continue to experience crashes and freezing in-game, please can you open up a support ticket so our team can investigate further.

    Thank you 😊

    Official Response
  • soksibeatle
    1 posts

    @ubi-mark The same issues for me: XB SX

  • Code.Fantome
    2 posts

    Hi... I've played 28h without any issues and yesterday at around 22h15, the game started crashing (back to desktop w/o message) just after being 10s IG.
    I checked the files with UBIConnect and it didn't detect any corrupted/missing files, restarted PC etc... as nothing worked, I stopped playing.

    For info, the character froze for like 1/10th of a sec and I've got an instant back to destop.

    This morning, same thing, the last few saves just made the game crashed after 10s IG.

    So I uploaded a save from around 20h00 last night and I've been able to play now, at least 30mn without any crash...





  • Paponidze
    1 posts

    @ubi-mark Same problem. PS5 After update 122

  • heyKokc
    3 posts

    @code-fantome I tried different save dates, but the result is the same-broken

  • Vatandi
    10 posts

    Same problem. PC.

  • Code.Fantome
    2 posts

    @heykokc

    I've had no problem so far for 1h or so, with the save I had from before the crashes occured yesterday.

    I assume that U've also tried an old save like from 2 days ago...

    For info, I made some space on my HDD as the 1.2.2 ate few more Gig and my virtual memory is set to 10Go...

  • Dukapb
    4 posts

    @heykokc same (PC)

  • Dukapb
    4 posts

    @holyfirerr same problem (PC)

  • badpytonncop
    11 posts

    Solving problems closing the game during loading after the update.
    You need to change the interface language to English after that, load the game.
    after change language back and save game .

  • Ryusennin
    93 posts

    Someone suggested to change your game language to English to load your previous save files.

    https://discussions.ubisoft.com/topic/99133/load-bug-after-update-1-2-2-how-to-fix-it-yourself?lang=en-US

  • Ryusennin
    93 posts

    Someone suggested to change your game language to English to load your previous save files.

    https://discussions.ubisoft.com/topic/99133/load-bug-after-update-1-2-2-how-to-fix-it-yourself?lang=en-US

  • Dukapb
    4 posts

    @ryusennin i have only russian language and cant change in english

  • CodyMaver1ck
    5 posts

    @ryusennin yep, changing the interface language is not available in the Russian client. I tried to change the voice language - no result.

  • Vikki.ru
    1 posts

    @ubi-mark

    The same problem. Any save (auto / manual) latest or few days ago can not be load. After 5-10 sec from start loading save game crashes.
    I fully reinstall ubisoft connect and game with no effect. Drivers are NVidia 466.77 - video 2080Ti. Win 10 Pro 21H1. Game is russian version.

  • DobryDoktor
    3 posts

    PS4 (not Pro), Can't load my valhalla save. 80h played.
    Error CE 34878

  • TAG_KING
    1 posts

    @vatandi Same problem. PC +

  • Jack__WiLL
    1 posts

    70h played , Not load all save , ps5 , im uninstall and install game , try load old save , not working , im want played game , what a ?

  • DobryDoktor
    3 posts

    @dobrydoktor UPDATE. Change Language to Englsh. Save loaded and I can play, change Language to Russian = Break Game

  • Vatandi
    10 posts

    @dobrydoktor Wonderful. And what about those who have a PC and cannot change the interface?

Suggested Topics

Community Details

90
Online
192.2k
Users
32.3k
Topics
161.9k
Posts