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  • Amalrich
    4 posts

    @amalrich Ultimate edition

  • Ubi-Borealis
    Ubisoft Support Staff 5617 posts

    Hello there @Amalrich! Welcome to the forums 🙂

    I'm sorry to hear that you're having trouble accessing the "The Way of the Berserker" questline. You shouldn't have to re-purchase the additional content from Ubisoft Connect rewards if you already own. Did you pre-order Assassin's Creed Valhalla, or did you purchase the game after launch?

    Just to check, have you been able to try any of these following steps:

    • Please can you open up the Ubisoft Connect overlay via the main game menu to see if this causes the quests to trigger.
    • If you play in online mode, please can you switch to offline mode to see if this triggers the quests to appear in-game for you.


    Thanks! 😊

    Official Response
  • Amalrich
    4 posts

    Hello,

    I've bought the game a month ago. I've tried the steps you were suggesting, the quest doesn't show.

    Thanks,

  • Ubi-Milky
    Ubisoft Support Staff 2313 posts

    Hello amalrich, thank you for letting us know you've tried those steps, I am sorry to hear that they did not work for you. 

    I have gone ahead and created a private support case for you and you should receive an email from us shortly. 

    We will troubleshoot this for you further over a private support case with 1 to 1 support, instead of over our public forums in case we need to escalate your case and check your account. Please check your email inbox for our message soon.

    Official Response
  • Amalrich
    4 posts

    @ubi-milky

    Thank you !

  • Ubi-Borealis
    Ubisoft Support Staff 5617 posts

    You're welcome, @Amalrich! If you require assistance with anything else, please don't hesitate to get in touch 😊

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 5617 posts

    Hello there,

    As we have had no persistent reports of this issue with accessing additional content in-game for some time now, we will now be locking this thread.

    Please note that you won't be able to start either "Legend of Beowulf" or "The Way of the Berserker" until you have reached your settlement in England. Additionally, if you own the Season Pass, please ensure that this has been fully installed on your platform. As the "Legend of Beowulf" is part of the Season Pass content, you will need this to be installed before you will be able to access the additional content. You can check that your Season Pass in installed by using the following support articles:


    You can also check if the content has been installed by visiting the Animus Store and checking out "Owned Content."

    If you have installed the content on your platform successfully and have built your settlement in England, yet still cannot access the letters to start these quests, then please can you try the following steps:

    • If you play on PC, please can you ensure that the Ubisoft Connect overlay is enabled? Once it has been enabled, please can you access the Ubisoft Connect overlay in-game via the main game menu to see if this triggers the quests to appear in-game for you.
    • If you play on console (PlayStation/Xbox), please can you open the Ubisoft Connect overlay via the main game menu to see if this causes the quests to trigger.
    • If you play in online mode, please can you switch to offline mode to see if this triggers the quests to appear in-game for you.


    If the issue continues to persist after trying these steps, then please feel welcome to create a new thread and we’ll gladly take a closer look. When creating a new thread, please include any additional images/videos of the issue you’re encountering in-game, as this will be helpful for further investigation.

    Thanks! 😊

    Official Response

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