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  • sean_gill
    Original poster 1 posts

    Hi,
    So just recently out of the blue, my game will crash during the start up after you press any button to start and it loads the DLC's.
    I have been playing the day before just fine and now I can't get the main menu, please help.

    I have followed the General PC Troubleshooting guide and cleared the Ubisoft Connect's cache and running as administrator.
    Still nothing 😞

    Here is my Sys info if it would help?
    ------------------
    System Information
    ------------------
     
         Operating System: Windows 10 Enterprise 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
               BIOS: 1.80 (type: UEFI)
            Processor: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
              Memory: 16384MB RAM
       Available OS Memory: 16318MB RAM
           Windows Dir: C:\WINDOWS
         DirectX Version: DirectX 12
       DX Setup Parameters: Not found
             Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
     DirectX Database Version: 1.0.8
          DxDiag Version: 10.00.19041.0928 64bit Unicode

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

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  • Ubi-Keo
    Ubisoft Support Staff 2422 posts

    @sean_gill I'm sorry to hear that your game is crashing.

    Can you also try verifying the game files if you haven't already.

    If you have and the issue persists could you please submit a support ticket and attach your system files, dxdiag and msinfo and our Customer Support team will investigate this further for you. 

    Official Response

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