UNSOLVED Crash when loading dlc's0 Likes/2 Replies/13 ViewsOriginal poster sean_gill 1 posts
So just recently out of the blue, my game will crash during the start up after you press any button to start and it loads the DLC's.
I have been playing the day before just fine and now I can't get the main menu, please help.
I have followed the General PC Troubleshooting guide and cleared the Ubisoft Connect's cache and running as administrator.
Here is my Sys info if it would help?
Operating System: Windows 10 Enterprise 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
BIOS: 1.80 (type: UEFI)
Processor: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16318MB RAM
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode
Ubisoft Support Staff Ubi-Keo 2422 posts
@sean_gill I'm sorry to hear that your game is crashing.
Can you also try verifying the game files if you haven't already.
If you have and the issue persists could you please submit a support ticket and attach your system files, dxdiag and msinfo and our Customer Support team will investigate this further for you.