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  • Arubedooo
    Original poster 11 posts

    Hello, it's been a few months since multiple users reported that the PS5 version of Assassin's Creed Valhalla had random stutters/freezes.
    It's not a problem of the consoles since this issue only happens on this game and appeared with the last few updates (started with the 1.2).

    Here is a video of the issue viewed more than 1300 times and with multiple reports of people experiencing the same thing.



    Im honestly waiting for this issue to be fixed before playing the game any longer since i find that really unsetting. And to add to this issue, your teams still didn't fix the small stutter whenever the game auto-saves...


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  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts

    Hello there @Arubedooo!

    I apologise for the delayed response. Thank you for taking the time to share your report with us, as well as including a video which demonstrates the stuttering in-game.

    If you haven't already, please can you try these PS5 troubleshooting steps to see if this helps to alleviate the stuttering you're encountering in-game.

    If the issue persists after trying these steps, can you please provide us with some more information:

    • You mention that this stutter happens when the game auto-saves. Can you let us know what other activities have caused this stutter to happen? For example, does it only happen when using the mount to travel, or when in combat?
    • How often does this issue occur during gameplay?
    • Can you let us know if you're using performance mode or resolution mode?
    • If you can send us any additional videos which show the stutter happening in-game, this would be helpful for further investigation.


    We can then pass this report to the development team for a closer look.

    Thanks! 😊

    Official Response
  • Arubedooo
    Original poster 11 posts

    @ubi-borealis

    I did all the troubleshooting steps and it changed nothing.

    • I noticed the random mini-freezes happen almost everytime the game is trying to load the "Avenge Missions". So it can happen on a mount, or on foot or even sometimes during a cutscene.
    • It's honestly really random, usually it happens after 30-40 minutes of gameplay then shows up every hour, and whenever it happens i quickly check my map and i see a new Avenge Mission icon appearing.
    • I'm playing on Performance Mode.
    • You can use my Save, it's stored in the cloud.
    • I'll add a video later in the day, but i also noticed this issue happening for other people, here's a gif of a JorRaptor stream where he had the same micro-freeze https://imgur.com/a/r7Dk8TD
  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts

    Thanks for providing me with all the requested information about the stutters/freezes you're encountering in-game, @Arubedooo. I've shared this report with the development team as part of the ongoing investigation into this kind of performance issue.

    If we require any additional information from you, we'll reach out within this thread. In the meantime, please keep an eye out within the News & Announcements forum for any future updates.

    Thanks! 😊

    Official Response
  • Arubedooo
    Original poster 11 posts

    @ubi-borealis Hello, i managed to screen capture a video where you can see a micro-freeze occuring right after the appearance of an Avenge Quest icon in the HUD.
    (Video was taken in The Siege of Paris DLC on a PS5 DIgital Edition). I'll also add that i played 10 hours in Asgard/Jotunheim recently and i had absolutely no mini-freeze since avenge quests dont appear in those maps)

    [starts at 00:19]

  • Arubedooo
    Original poster 11 posts

    @arubedooo I managed to capture a second video clearly showing that the avenge quest makes the micro-freeze happen. (You can also notice that the sound effects are still there when the micro-freeze shows up)



    [Starts at 00:20]

    So i would suggest to add an option to disable avenge quests in future updates or even have an option to delete Ubisoft Social features and just keep the Cloud saves.

  • Ubi-Woofer
    Ubisoft Support Staff 1009 posts

    Thank you for providing these two additional videos, @arubedooo! I've added these to the report that @Ubi-Borealis submitted for you just now. We're still yet to receive an update from the development team, but should we receive any or need any further information from you, we'll be sure to reply again here in this thread to let you know. Thanks again! 🙂

    Official Response
  • bielik01
    814 posts

    @ubi-woofer I didn't tie those mini freezes with Avenge Quests, but I'm also having the issue on my PS4.

  • Ubi-Mark.
    Ubisoft Support Staff 1323 posts

    Hello @bielik01,

    Sorry to hear that you are experiencing this on your PS4. Can you please provide us with a short video of this occurring, so we can pass it along to the existing report?

    Many thanks and if you have any additional questions, please let us know.

    Official Response
  • bielik01
    814 posts

    @ubi-mark here you are.

  • bielik01
    814 posts

    @ubi-mark and again, and again...

  • SteveZ_Pun
    213 posts

    @bielik01 @Ubi-Mark.
    I have this freezes also on PC. Since month now,reported but no concrete solution. Standard Answer___Provide Video.
    Every time i pick up opals in the world or from daily quest i have this freezes/stutters, sometimes i warp some meters after i get an opal and continue playing.
    I think it have something to do with the autosave cause it save when i get opals.
    And every time the game autosaves it stutters, on some places very often

  • Ubi-Orion
    Ubisoft Support Staff 255 posts

    Thanks for the additional reports and videos provided, I have sent all of these over to the development team.

    Official Response

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