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  • altaysevin
    Original poster 6 posts

    hi
    after I update game to version 1.2.2, I start fresh game (delete all my saves I had), whenever I start "The Seas of Fate" to sail England, at end of the quest after assassin's creed Valhalla logo disappear and game goes black screen to load new map and zone it's crash every time exact place.
    I tried copy game in SSD hard.
    I tried low graphic and window mode.
    I tried new game, delete all save before.
    my system:
    Nvidia 1060 6g
    16g ram
    i3-9100f 3.60Ghz

    what can I try to fix this issue.


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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Mercury
    Ubisoft Support Staff 488 posts

    Hi there, sorry to hear you're experiencing these crashes @altaysevin. When these crashes occur, do you receive any error messages?

    Official Response
  • altaysevin
    Original poster 6 posts

    @ubi-mercury hi
    no nothing, just black screen and 1 sec shows save logo right bottom of screen (process of saving and starting new event and zone and loading) then it's crashed (like when you alt+f4 game) nothing shows. if you want i can take video and share with you.

  • Ubi-Mercury
    Ubisoft Support Staff 488 posts

    If you could please provide a clip, that would be great @altaysevin! Please upload the clip to YouTube as an unlisted video and send me the link to it here.

    Official Response
  • altaysevin
    Original poster 6 posts

    @ubi-mercury ok I record clip now

  • Ubi-Mercury
    Ubisoft Support Staff 488 posts

    Sounds good @altaysevin, keep me posted!

    Official Response
  • altaysevin
    Original poster 6 posts

    @ubi-mercury sorry it's late, my internet is not good (low speed)
    this link no difference with HQ setting or LQ setting always happen:

  • Ubi-Mercury
    Ubisoft Support Staff 488 posts

    Thanks for providing this clip @altaysevin! In order to investigate this crashing further, could you please try these troubleshooting steps to see if they help?

    Official Response
  • altaysevin
    Original poster 6 posts

    @ubi-mercury i will try them.

  • Ubi-Mark.
    Ubisoft Support Staff 1749 posts

    Hello @altaysevin,

    No worries! Please let us know if you're still experiencing this issue after performing all the steps provided 🙂

    Official Response
  • altaysevin
    Original poster 6 posts

    @ubi-mark sorry for late response, thanks for help issue is solved, I did this methods:
    change my windows to newest version : windows 10 pro 21H1 19043
    copy game SSD hard
    update graphic card to Nvidia 477.11
    motherboard drivers
    but I don't know which one solved crash
    and verify game files (it's found corrupted file and it's was low size file because download complete less than 1 sec).
    Thank you

  • Ubi-Borealis
    Ubisoft Support Staff 4150 posts

    Thanks for the update, @altaysevin! I'm glad to hear that the issue has been resolved and you're no longer experiencing a crash in "The Seas of Fate" 😄 Thanks for sharing what troubleshooting steps you tried as well. I hope you enjoy the rest of your Viking adventures!

    Official Response

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