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  • GLADI8ORDUDE.
    Original poster 64 posts

    It seems after update 1.2.2 NPC's will stop moving when talking at random points. It's happening to all NPC's, but below I have video clips of Reda and one of his helpers showing how at random points the mouth stops moving at random points. Seems to be a lip-sync issue.

    Platform: Xbox Series X




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  • Ubi-Mercury
    Ubisoft Support Staff 475 posts

    Hi there @gladi8ordude, sorry to hear about this lip sync issue you've come across. Could you please clarify if this occurs across other saves than just this one save as well?

    Official Response
  • HIDDEN1NE
    118 posts

    I myself actually have this bug too, also play on xbox series x. I can confirm that Reda has this lip sync issue for me (glitchy giant Reda I might add), other shopkeepers and villagers, as well as a few other world events that I’ve done recently. It seems to look exactly like the lip sync issue a few months ago, just maybe a different frequency of it.

  • Ubi-Mercury
    Ubisoft Support Staff 475 posts

    Hey there @hidden1ne! I'm sorry to hear that you've been experiencing this as well. Could you please also confirm with me if you have encountered this across multiple saves?

    Official Response
  • HIDDEN1NE
    118 posts

    @ubi-mercury

    Yes I can, while going across saves for testing out the supply chest problem, I saw this issue with mostly Reda a bunch, and at least once or so for a world event. I also had to go back about two hours in progress to reload the supply chests I picked up while bugged, and so even on this new branch save I’m playing in it persists. Thanks for your help 🙏

  • SpirantCrayon22
    630 posts

    I noticed the drinking game bloke in Cambridge was talking without his lips moving. His body moved okay, just the lips didn't. I had not noticed any such issues before 1.2.2 (Xbox).

  • GLADI8ORDUDE.
    Original poster 64 posts

    @ubi-mercury Hey there. I can confirm after about six different save files at different points in the game. This lip-sync bug still occurs to most NPC's you speak to in the game.

  • Ubi-Mercury
    Ubisoft Support Staff 475 posts

    Thank you everyone for providing these additional details! Could you all please confirm with me if you have the most recent save with this lip sync issue you're experiencing uploaded to the cloud?

    Official Response
  • HIDDEN1NE
    118 posts

    @ubi-mercury

    I have a Manual Save 10 as my most recent cloud and regular save, from a couple of days ago, and on this I can confirm it was still happening. A drinking challenge, a shopkeeper, Reda again, and one world event all at one point stop moving their mouth for like a sentence or so.

    I play on Xbox Series X

    Thank you!

  • Ubi-Mercury
    Ubisoft Support Staff 475 posts

    Thank you for uploading your save to the cloud @hidden1ne! I've passed this information you've provided to the development team for further investigation. I apologize for the inconvenience this has caused.

    Official Response
  • HIDDEN1NE
    118 posts

    @ubi-mercury

    Of course! I actually want to add that at least for me, this lip sync issue seems to be only for conversations that like aren’t cutscenes but a close camera on the speakers, while major quest cutscenes seem to have no issues (so far as I can tell). I’m about to start Essexe so I’ll see if it happens then to major quests but the way it is now, the inconvenience is very slight 😊.

    (If it didn’t trouble too much, maybe you could look at my post of the magyar hunting bow? That one is slightly more inconvenient as I’m holding off on the hunter stuff to avoid any duplicate complications.)

    Thanks for helping us with this!

  • HIDDEN1NE
    118 posts

    @hidden1ne

    Also side question sorry, what exactly does giving you my cloud save do? Like will I see progress made within my game/saves? Or is it just like a grab data thing and on my end nothing affected whatsoever, just helps you?

  • GLADI8ORDUDE.
    Original poster 64 posts

    @ubi-mercury I also play on Xbox Series X and have the same problems. I loaded my most recent save and my cloud save and have the same tip of the issue's that @HIDDEN1NE was describing. It always happens outside of cutscenes and only happens when talking to someone like Reda, Gunnar, a Shopkeeper, or a Drinking game challenger, etc.

  • Ubi-Mercury
    Ubisoft Support Staff 475 posts

    Thank you for uploading your save to the cloud as well @gladi8ordude! I've passed this information you provided, as well this additional information from @HIDDEN1NE, to the development team for further investigation of this issue. Also, your saves will be used by the development team to take a closer look into this lip sync issue.

    Official Response
  • GLADI8ORDUDE.
    Original poster 64 posts

    @ubi-mercury Update: Many of the Merchants in Frankia seems to be having this seem bug. Sometimes they will go through their lines, but other times their mouths close and they do something. This is with patch 1.3.0.

  • Ubi-Froggard
    Ubisoft Support Staff 829 posts

    @gladi8ordude Thanks for the new video. I have passed this on in the investigation too.

    Official Response

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