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  • PassTheDragunov
    Original poster 1 posts

    I'm getting a persistent Crash to Desktop, not in combat approaching Black peak from the north, i have verified all files and even done a delete reinstall but doesn't seem to have any effect. Happens every time, Get within about 180m of black peak coming down from the river and the game just straight bins out. I'm on the quest "Settling down" and i'd just finished raiding Grantebridgescire, should be noted the same thing was happening trying to go out of the southern door from the building with the two skirmishers inside during the raid. Just had to approach the door and *CRASH* straight to desktop.

    Also isn't always just valhalla sometimes it takes ubisoft connect with it. No explanation. Can't find any log files to help track the problem down.

    Deffo not pc. Just had a full playthrough of mass effect legendary on same SSD pretty much same graphics settings and not a hiccup. Runs benchmarks just fine. Gfx is doesn't go above 40 degrees even at 100% (liquid cooled)

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  • Ubi-Keo
    Ubisoft Support Staff 2387 posts

    @passthedragunov I'm sorry to hear that you are experiencing this, it is not a known issue. It's possible that your save file is somehow corrupted as you mentioned you had experienced crashes prior to this during a raid.

    If you have an older save file before you completed the raid can you try loading that save and avoid completing the raid and see if you are able to complete the quest 'Settling Down' and go to the location where the game keeps crashing. If that works and you do not encounter the crash then I would recommend continuing the game on that save and also try completing the raid again.

    However if it's not possible to load a previous save or if the issue persists, then can you try the troubleshooting steps in the support article here and try again.

    If those steps don't help to resolve the issue then please submit a support ticket and attach your system files, dxdiag and msinfo and our Customer Support team will investigate this further for you and provide you with some further troubleshooting to try. 

    We would need to exhaust all PC troubleshooting before we can report the issue to the development team.

    Official Response
  • AidenYarg
    1 posts

    Have the same issue. Have not found any workaround, just crash.

    I haven't raid yet, so problem is not in raid itself.

  • UbiStorm
    Ubisoft Support Staff 545 posts

    Hello AidenYarg! Thank you so much for reaching out as well, and for clarifying that you haven't participated in any raids yet. If you haven't done so, I highly recommend giving the steps given by Ubi-Keo a try.

    Official Response
  • V00D00KING
    3 posts

    Hi!!! I am facing this exact same issue. I have never crashed previously until I try to approach Black Peak from the North. Devs, please do something!!!

    I have since avoided approaching Black Peak.

    I've submitted a ticket 15093158 and already done the troubleshooting. It's something wrong with the game itself otherwise my PC would just keep crashing whenever I play the game but it only crashes when approaching Black Peak.

  • Ubi-WheelyDuck
    Ubisoft Support Staff 562 posts

    Hey there,

    Thank you for providing your ticket number and sorry to hear that you also have trouble.

    I can see that we have been in touch via the case number you provided and will be happy to help further investigate from there.

    Many thanks

    Official Response
  • V00D00KING
    3 posts

    @ubi-wheelyduck

    Hi. Thank you!

  • Ubi-WheelyDuck
    Ubisoft Support Staff 562 posts

    Hey there,

    You are more than welcome.

    If ever we can help with anything else in the future just let us know as we are happy to help

    Official Response

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