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  • FervantFuture01
    Original poster 1 posts

    Every time I try to claim Basim's Outfit, the "Claim for Free" button just gets a loading symbol on it like its going to claim it but then it just says "Claim for Free" again and it isnt in my claimed rewards.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Keo
    Ubisoft Support Staff 2322 posts

    @fervantfuture01 I'm sorry to hear that you are experiencing issues claiming the Basim outfit from Ubisoft Connect.

    Can you please provide a video that shows you trying to do this on your Xbox One. After recording a video can you please login to the Ubisoft Connect website via a PC, laptop or using the Ubisoft Connect app on a mobile device and try claiming the reward that way to see if it works.

    Official Response
  • Abisai1978
    3 posts

    @fervantfuture01 I have the same issue with Altair's Outfit on PS5 - can't confirm getting the prize (also doesn't work in the Ubi Connect app).
    But I DO have the outfit in the game's inventory O_o

  • Ubi-Thrupney
    Ubisoft Support Staff 1049 posts

    @abisai1978 Thanks very much for letting us know you were facing a similar issue! Now that you've seen the items were indeed added to your game, if you now go back to the item on Connect, does it still show as not claimed?

    @FervantFuture01 Would you be able to double-check if you have the items in-game, too, after having pressed the button, even though it doesn't show as claimed?

    Thanks both for your help with these reports - we really appreciate it!

    Official Response
  • BlitzSparkz
    14 posts

    I have the same issue but with the Altair outfit on the original xbox one.

  • Ubi-Viral
    Ubisoft Support Staff 963 posts

    @blitzsparkz Sorry to hear this. Please try to redeem it on the Ubisoft Connect website as well as in the in-game overlay.
    If the issue persists, our teams would like to use details from your progress on Assassin's Creed: Valhalla to continue looking into the issue. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations.
    Could you also send us a video of this issue, please?

    We apologize for any inconvenience and thank you for your patience and understanding while we work to resolve this issue.

    Thank you.

    Official Response

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