6. No spamming
Repeatedly posting the same post or topic in a forum, or across multiple forums, is considered spamming. Such posts will be locked, edited or removed. Intentional off topic or nonsense posting is also likely to be considered spam and will receive the same treatment, especially if this takes an existing thread off topic. This applies to both written text and image posting which also includes memes.
If you think of something else you want to add to the thread, please use the Edit button rather than making multiple posts in a row as this may also be seen as spamming, whether intentional or not.
7. Stay on topic
When posting in a thread, please make sure that the thread is relevant to your query / issue, and that you would not be derailing the existing topic by replying. When creating a thread of your own, be sure to post in the right forum for the game in question, and take the time to search for an existing / appropriate thread (including sticky threads, as these are available for many reported issues in the Player Support sections in particular) before doing so.
Threads that are off topic, or become so, may be moved or locked. We have specific forums for each game, some of them with their own Off Topic area, so if you would like to discuss something outside of the box, this is the best place to post where available.
8. No bumping
Making short posts made with the sole intention of keeping a topic near the top of the board is called “bumping”. This raises forum traffic and clutter unnecessarily, and means that other active threads are moved down the page. As such, bumping is not allowed, and posts in this vein will be removed. Repeat offenders may also have their posting privileges removed.
9. Posting in Old Threads
Where possible, please avoid posting in threads that are reasonably old (2+ years) as they are likely to be outdated and/or irrelevant, especially when reporting a bug or seeking technical support from Ubisoft Support.
If you are unable to find a relevant recent thread for your query/topic, it would be best to start a new thread, so that any other players having the issue at present can also share their experiences and you can be provided with the latest information.
10. Posting Language
As this forum is managed by Ubisoft US and UK teams, we ask that all posts on this board are made in English so we can effectively moderate. Our older Ubisoft Forums are available in other major European languages, so if you would like to seek support or advice in another language, you are welcome to try there by clicking on the language flag in the far-right of the navigation menu and choosing your preferred language. We also ask that you avoid “text speak”, “leet-speak” or posting in all caps as this can be considered rude or make posts difficult to read.
11. Flagging Posts
12. Private Messages to Ubisoft employees
Many Ubisoft employees here on the forums have their private messages enabled so that they can be contacted regarding sensitive matters (e.g. infractions, cheater reports, account-based issues), other players' behaviour on the forums, or for discussions that would be better held in private.
Contacting Ubisoft employees through private messaging to get a quicker reply on a question/subject already raised through a public thread (e.g. to receive an update on a bug or ticket status) is strongly discouraged, and replies cannot be guaranteed. Private messages are subject to the same rules as the rest of the forums, so please do not abuse these or misuse them.
13. Double Accounts and Account Management Guidelines
Character accounts (i.e. creating a duplicate pretending to be a fictional or real person), or accounts impersonating an Ubisoft representative, will lead to an immediate ban. This also applies to using existing accounts to post lock messages or other actions impersonating a moderator. Ban decisions are also final and not up for discussion.
Community Developers, Community Managers, Community Representatives, Support Staff, and Moderators
Community Developers are Ubisoft employees who work in our development studios hand in hand with game production teams to form a bridge between the developers and gamers with the help of other members of the Community team. They are there to inform you about updates and happenings with their respective games, as well as to take your feedback to the developers to help improve current and future titles where possible.
Community Managers & Community Representatives are Ubisoft employees who assist the Community Developers in making players voices heard. They are also tasked with delivering the strategy of the Community Developer and are regularly kept informed on upcoming titles, patches and so on. They will pass on as much information from Ubisoft as possible. Community Managers and Community Representatives are also constantly involved in reporting back community feedback, suggestions, issues and concerns on all our titles. Community Managers and the Community Representatives have many community focused responsibilities including monitoring the forums and assisting/updating the Moderation team where possible.
Support Staff are Ubisoft Employees who can offer gameplay and technical advice and solutions on the forums. Their role is to also help liaise with the wider support teams to offer help solve issues if they can’t resolve it quickly on the forums. They may ask that you contact the team privately in a support case, Live Chat, or social media private message (Facebook / Twitter) if the subject matter of your query is not best-suited for handling here on the forums.
Moderators are volunteer helpers selected from the community. Their opinions and comments do not reflect the opinion of Ubisoft. They are tasked with the day to day running of the game forum and helping the community team were possible.
Moderation Actions – These are not a topic for public discussion, and should not be contested in a public thread. If you have a serious issue to raise with moderation actions taken against you or in general, please contact a Community Manager, Community Representative or Ubisoft Support staff member, whom are clearly marked by their titles when posting around the forums. Flaming moderators or their actions (this includes telling them how to moderate) is no more acceptable than insulting a regular user. We ask that moderators receive the same civil treatment as other forum members as they put in a lot of time and effort into these forums.
Our Community teams are comprised of passionate people who take their responsibility for supporting players seriously and do so with compassion and enthusiasm. Ubisoft will not tolerate any abuse, attacks, harassment, threats or other harmful behaviour to be directed toward them. We may use all means at our disposal -- including but not limited to removal from forums, bans from games, permanently suspending Ubisoft accounts and contacting the authorities – for anyone found to be subjecting our teams to this kind of toxicity.
We know this reminder isn’t necessary for the vast majority of you, and we would like to thank you for your ongoing dedication to the community and continued support.